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Napleton’s Kia of Elmhurst
Elmhurst, IL
1,076 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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1,076 Reviews of Napleton’s Kia of Elmhurst
May 02, 2020
I was in what I thought was a difficult situation when I stopped into this dealership. Then I met Andre. Andre provided me with EXCELLENT customer service and worked with me so I was able to get the best de stopped into this dealership. Then I met Andre. Andre provided me with EXCELLENT customer service and worked with me so I was able to get the best deal possible by listening to what I wanted and needed in a vehicle and he delivered just that! The whole experience was seamless from start to finish and I couldn't be happier with my new vehicle and the service that I received from Andre and the staff at Napelton's Kia of Elmhurst. More
by Quinn
Employees Worked With
Andre Jennings
April 30, 2020
Andre Jennings Sr my shopping experience very easy and I’m extremely happy with my new car. The staff was kind, the place is also very organized I’m extremely happy with my new car. The staff was kind, the place is also very organized More
by Misj19
Employees Worked With
Andre Jennings Sr., Monica Jucan
April 30, 2020
Andre Jennings Sr was awesome. He was very convincing and determine. He provided great customer service and made me feel confident about buying my new car. determine. He provided great customer service and made me feel confident about buying my new car. More
by winterss1988
Employees Worked With
Andre Jennings Sr.
April 28, 2020
Andre Jennings was a warrior handling my mother and I. He went above and beyond for us and extremely grateful that he was happy to assist us during this difficult time. He was a pleasure!! went above and beyond for us and extremely grateful that he was happy to assist us during this difficult time. He was a pleasure!! More
by Alitchfield5
Employees Worked With
Andre Jennings
April 17, 2020
Total confusion Trying to purchase a new car....and just had one of the worst experiences ever in my 30 years of buying new vehicles. First, the listing price chan Trying to purchase a new car....and just had one of the worst experiences ever in my 30 years of buying new vehicles. First, the listing price changed by thousands of dollars one day to the next. Even the same car was listed at very different prices on their website AT THE SAME TIME. Second, we were contacted by three different people in their "Business Development Office" and had to ask/answer the same questions over and over again. Then we were contacted by the sales manager, Richie Parcell(?) who said he would have a salesman call, since "those women upstairs in Business Development don't know what they're talking about." The salesman called and we set up an appointment...I did tell him it would be a 1-1/2 to 2 hour drive for us, so I would appreciate a call ahead of time seeing if we could reach a deal. Adam did call back the next day (much appreciated) but the numbers he was talking were so far out of the realm of reality that one, they were undervaluing my trade by 50%, two, they were using 25% interest, or three, they were just being totally dishonest on the prices they advertise. I believe it was probably a combination of all three. It's just sad that buying a car involves playing all these games. I couldn't imagine having a career where my family income is based upon how well I can deceive and cheat my customers. (BTW, I later received another call from someone in the BD office asking how things were going. I told her that I had absolutely no faith in Napleton/Elmhurst Kia and to please not contact us again.) More
by Jim H
Employees Worked With
Richie, Subul, Elizabeth, Adam, others
April 13, 2020
Andre was very helpful and compassionate in servicing me when I bought a new car. I was hesitant at first but, to avail, I walked out of the Kia store with a brand new 2020 car and appreciation for him. when I bought a new car. I was hesitant at first but, to avail, I walked out of the Kia store with a brand new 2020 car and appreciation for him. More
by Doreéa
Employees Worked With
Andre Jennings
