Napleton’s Kia of Elmhurst

Very Helpful Everyone at this dealership was very helpful and took their time in choosing the vehicle that suited my needs. They took the time to see what features Everyone at this dealership was very helpful and took their time in choosing the vehicle that suited my needs. They took the time to see what features I wanted in my car. Michael Hund was the one that helped me most of all by showing me how everything works in my new car. More

Great Customer Service Kyle Gonzalez provided great customer service and did all he could to help us make the right decision(s) with our brand new sportage 2017! Very polite Kyle Gonzalez provided great customer service and did all he could to help us make the right decision(s) with our brand new sportage 2017! Very polite and professional during the process. More

Fantastic I would recommend going to this dealership. Helped me out so much and they were willing to work around my budget. They were not pushy I would recommend going to this dealership. Helped me out so much and they were willing to work around my budget. They were not pushy More

Smooth Experience I recently leased a Kia Sportage with Kyle Gonzalez and the entire process went smoothly. The staff was extremely easy going and they were not pushy I recently leased a Kia Sportage with Kyle Gonzalez and the entire process went smoothly. The staff was extremely easy going and they were not pushy as at all. I asked Kyle a ton of questions and he was patient with me throughout the whole process. After the purchase they are extremely helpful as well. Anything I need I just reach out him and he handles it. Great place! More

Purchased my Kia Soul Plus Went back 4 times to buy a car. Adam Abdalla was so patient with me. Finally 5th time... Kyle Gonzalez took very good care of me. Together Kyle and Ad Went back 4 times to buy a car. Adam Abdalla was so patient with me. Finally 5th time... Kyle Gonzalez took very good care of me. Together Kyle and Adam made me soooo happy. It may sound confusing... but what I put these guys through... they deserve 5 stars! More

WORST Car Buying Experience Ever! To make a long story short, on 8/24/17 my daughter and I went to this car dealership. I went to test drive a used car and my daughter was interested i To make a long story short, on 8/24/17 my daughter and I went to this car dealership. I went to test drive a used car and my daughter was interested in buying a car of her own in her name. One of the Sales Reps and I agreed to a 2-car deal. A new 2017 car for my daughter and the used car I test drove for me. We were also promised free oil changes, car washes, tire rotations, and rebates with no down payment. After lengthy negotiations, the sales rep had my daughter sign a paper and I was asked to sign under her name. I complained that my name should not be on any of her paperwork. The sales rep said the bank would not approve a 2-car deal without my signature. I assumed that meant in order for the 2-car deal to go thru I had to co-sign for my daughter. He also said that he had to trick the bank to get the deal approved. After signing that first paper (which we never got a copy of) the sales rep said I had to come with him into the finance office and sign the rest of the paperwork. I was still complaining that my name should not be on my daughter's paperwork for her car. The finance mgr repeated what the sales rep said which was, "After she makes 3 or 4 on time payments, she could come in and refinance the loan and take your name off." After I finished signing the paperwork, I was given an envelope already prepared and told my copies were in it. I DID NOT receive copies of the paperwork that I just signed! Nor was my daughter or I told who the lein holder was going to be. We asked and was told it would come in the mail. My deal for the used car was never discussed. It was 9 PM and they were closing. We were given the keys and we drove the car home. When I got home and reviewed the paperwork, MY NAME was used as the owner of the car. Not my daughter's name. Her name was not on any of the paperwork! So we took the car back on 8/26/17 to cancell the contract. They refused to accept the keys and said I could not cancell because I had signed a contract. I told them I had 3 days to cancell any contract. They disagreed. The car was still on the dealership's lot as of 9/14/17. I had a third party person investigate my complaint of consumer fraud and deceptive practices. The General Mgr said I was the only person contracting to buy the car I was tricked into signing for. They now say my daughter was never a buyer or co-buyer for this car purchase. And that I was the only person trying to buy this car which is a bald-faced lie! And because they have a signed contract, there is nothing I can do. It's my word against theirs! More

Great guy Love this place if you want a great deal from a friendly staff go see the sales staff and Ken at ed napleton Kia in Elmhurst Love this place if you want a great deal from a friendly staff go see the sales staff and Ken at ed napleton Kia in Elmhurst More

BEST CAR BUYING EXPERIENCE I had purchase many car in my life but this's time my sales person Arturo Moreno made it very easy, he answer all my questions and I never felt pressu I had purchase many car in my life but this's time my sales person Arturo Moreno made it very easy, he answer all my questions and I never felt pressure by the whole process he made it fun and very helpful I know next time that I am in the market I will be coming back to see Arturo Moreno. If you looking for a Kia or any used car come see Arturo at ED NAPLETON KIA ACURA you will be well inform. More

Never to Return Told the salesman I did NOT want to be there 3 hrs. Had previously worked at a Kia dealership and saw how customers were treated. Was given a price Told the salesman I did NOT want to be there 3 hrs. Had previously worked at a Kia dealership and saw how customers were treated. Was given a price for my car over the phone and they did not honor their agreement. Even though they really wanted my car. I walked out with the vehicle but it was after 3 hrs. The salesman, Nick, put me in the car with absolutely no demonstration in the features of my new car. More