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Napleton’s Kia of Elmhurst

Elmhurst, IL

4.2
1,077 Reviews

727 West Grand Avenue

Elmhurst, IL

60126

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1,077 Reviews of Napleton’s Kia of Elmhurst

May 06, 2017

New car buying experinece Joe Vallejo was excellent he gave us 1000 percent of effort and made sure that we drove away with a great car. We had a very unique situation and he m More

by moutry1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Vallejo
Jul 19, 2019 -

Napleton’s Kia of Elmhurst responded

Please let us know if you have any additional questions about services you received and thank you again for choosing Ed Napleton's Kia of Elmhurst! It means so much to us to have earned your trust in our business! We hope to see you again in the future! Take care! We strive to deliver a great experience to all of our valued customers. Reviews like yours help us to continually improve. We hope to be of service to you again! Take care!

April 18, 2017

got it done Kyle Gonzalez was my sales guy. Gotta admit he was great. Job knowledge was on point. He took the time to explain and answer all my questions concern. More

by ldog346
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kyle Gonzalez
Jul 19, 2019 -

Napleton’s Kia of Elmhurst responded

If you have any additional questions about your new vehicle, we will be more than happy to assist you! Safe travels!

April 15, 2017

Number 12 This is number 12 I am buying from Vince at Napleton. As always great great great. Keep it up I will tell all my friends and family More

by Jack
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vince
Jul 19, 2019 -

Napleton’s Kia of Elmhurst responded

We strive to deliver a great experience to all of our valued customers. Reviews like yours help us to continually improve.

April 05, 2017

Dealer of Choce Thanks Nick for helping us make the decision to purchase our new Kia Sorrento. From the initial greeting to the final delivery of our new vehicle yo More

by Pops
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nikola Nikolov
Jul 19, 2019 -

Napleton’s Kia of Elmhurst responded

We hope you continue to choose us for all your automotive needs! Take care!

April 02, 2017

The car i wanted for the price i could afford I came in to the dealership thinking id come in and get a price and end up going some where else as i have read some of the reviews .. but after worki More

by kendallcruz
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Ken Montijo
Apr 03, 2017 -

Napleton’s Kia of Elmhurst responded

Thank you so much for your wonderful review, Kendall! We truly appreciate your business and hope you are loving your new Kia Niro. If there's anything else we can do for you, please give us a call. You really made our day today!

April 01, 2017

Excellent service and a good buying experience. Nikola did everything to make my deal work. He was very professional and very polite. I would recommend buying there and especially working with Nick More

by Scooby
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nikola
Apr 02, 2017 -

Napleton’s Kia of Elmhurst responded

Scooby, thank you for taking the time to leave us feedback. Wishing you a great day until the next time we meet.

Apr 02, 2017 -

Napleton’s Kia of Elmhurst responded

Scooby, thank you for taking the time to leave us feedback. Wishing you a great day until the next time we meet.

March 19, 2017

Exceptional Customer Service Napleton's Kia of Elhmurst sales and finance team was exceptional!!! My experience was great from the moment I've walked through the door. I did not f More

by ekaszuba
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pawel Kaszuba
Mar 29, 2017 -

Napleton’s Kia of Elmhurst responded

Thank you very much for sharing these comments. You really made our day today.

March 14, 2017

Purchased 2016 Kia Soul Kyle was fantastic and very easy to work with. Very knowledgeable about his products. No question went unanswered. Kyle was very patient with me .. More

by Michael Wassom
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kyle Gonzalez
Mar 30, 2017 -

Napleton’s Kia of Elmhurst responded

Thank you Michael! We are very lucky to have Kyle on our team of product and sales specialists. Please let us know if there is every anything else we can help you with again in the future.

March 10, 2017

Dealership & Staff Are Just Great! I'm ready to run for the door the minute I walk into a car dealership and am approached by a sales person. So from start to completion, it was a welc More

by MLsoul
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kyle Gonzalez
Mar 30, 2017 -

Napleton’s Kia of Elmhurst responded

Thank you for reaching out to us. Your opinion plays an integral part in our customer service. Wishing you a great day until the next time we meet.

March 07, 2017

Would not advise going here. -I bought my use car from here on 2/7/2017 and I am still left with all kinds of unresolved problems. They took a warranty listed car and made it 'AS More

by Law2017
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Faris, Adam, Erik, Shadi, Craig, Ken, Ken Montijo
May 24, 2017 -

Napleton’s Kia of Elmhurst responded

Hello my name is Michael Matthews and I am the customer relations manager for Ed Napleton Kia. i'm extremely sorry to hear you were unhappy with your visit to our dealership and if you would like to discuss it with me please give me a call at 630-782-9300 ext 2372.

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