Napleton’s Kia of Elmhurst

GREAT FAMILY ORIENTED DEALERSHIP our salesman : Kyle Gonzalez is a great person and salesman, he explained everything in detail to answer all the questions and concerns i had about th our salesman : Kyle Gonzalez is a great person and salesman, he explained everything in detail to answer all the questions and concerns i had about the new car i was buying. He did this with professionalism,honesty and courtesy, which made me and my wife feel very comfortable. Also Ken Montijo, your GM was awesome, not only is he a stone cubs fan but he was instrumental in getting the deal done to my total satisfaction. It would remiss on my part not to include Erik Briskey that helped in every way possible to satisfy our needs and comfort during our visits at the dealership More

Fantastic place, great customer service! This dealership was top notch! Nikola went above and beyond to make sure I purchased the car I was most comfortable with. He gave me suggestions and h This dealership was top notch! Nikola went above and beyond to make sure I purchased the car I was most comfortable with. He gave me suggestions and his advice, but was in no way pushy what-so-ever. After I decided on a car the process was absolutely painless. So quick and professional. I felt like family by the end of the whole process! I would recommend Ed Napleton’s Kia (Nikola in particular) to anyone who is looking for a new or used vehicle. More

GREAT Dealership & Staff! GREAT experience from the first test drive to the purchase! My salesperson is Adam Abdalla , he is wonderful, very helpful, patient and understanding GREAT experience from the first test drive to the purchase! My salesperson is Adam Abdalla , he is wonderful, very helpful, patient and understanding and a lot fun to work with! More

Online prices are very misleading Do not believe the price of one of their used cars. Cars that are advertised as certified are not certified at all. They are "pre-certified", and th Do not believe the price of one of their used cars. Cars that are advertised as certified are not certified at all. They are "pre-certified", and they will make you pay another $1,500 to certify them. On top of that, they add a "weather and protection package" to every car, which cannot be opted out of, and adds another $995 to the advertised price. In my case, it was a certified Optima advertised at $17,000. Excluding taxes, fees, etc., I was already on the hook for $19,495. This is a shady way of doing business and I wouldn't recommend anyone buy a car from this dealer. They will try to swindle you. More

Vince Balachia sales associate Vince Balachia was very knowledgeable and nice. He worked very hard to close my deal. It was great working with him. I'm very happy with my purchase Vince Balachia was very knowledgeable and nice. He worked very hard to close my deal. It was great working with him. I'm very happy with my purchase More

Great experience A very good experience dealing with Vince & Joe. After an unpleasant experience at another dealership shortly before stopping at Napleton's it was a p A very good experience dealing with Vince & Joe. After an unpleasant experience at another dealership shortly before stopping at Napleton's it was a pleasure to deal with professional, courteous salesmen. They were both very knowledgeable and treated us fairy. More

Vince, John and Darius Got a very complicated deal done for me in a very short span of time. Very accommodating and great transparency through the entire process. Gave me Got a very complicated deal done for me in a very short span of time. Very accommodating and great transparency through the entire process. Gave me more on trade in than 3 other dealers had offered. Sold me vehicle for lower than any price in the USA. Very happy car buying experience, thank you all! - Vito More

Avoid this dealership and service center The circle of blame is what you will get from this dealer's service center. I purchase a brand new 2014 Kia Optima in June and before the end of the y The circle of blame is what you will get from this dealer's service center. I purchase a brand new 2014 Kia Optima in June and before the end of the year I had an issue with the rear view camera and taillights (which would reoccur every 6 months or so). The rear view camera would go out anytime I open and closed the trunk and then flicker on the screen until I brought it to be repaired. This happened three times since then and I was told by different service reps that they are "flaky" and try to "try to avoid carwashes." I completely avoid using my trunk now, in fear that there is a loose wire that the service center will not look for because it takes more time to track that down than just replace the camera. With my taillights, I've had to bring my car in 6 times (once for them to check the issue, then wait for them to order parts only for me to have to bring it back another time to be repaired, each time). The taillights are replaced each time because moisture builds up inside the lights any time it rains and burns out the LEDs. With no cracks on the taillights, they simply replace and resealed them only for the issue to return once it rains or snows. Now this being my third set of taillights, I was called by the service center to come pick up my car, but they noticed the issue in the left passenger taillight as well (something I told them about when I brought in the car and signed off on for the service papers). So now the service center tells me they need to order that part and I will be without my car another day once they have the new light to replace it. Being without a car for multiple days while the car is looked at and then repaired (for the same issue) is unacceptable for a car that is less than 3 years old. I've received more compliments on my Optima than any other car I've owned (Cadillac, Audi, Lexus) but now I go out of my way to recommend they don't buy one because of the issues with the taillights and rearview camera. If they ask where I got my car from, I highly suggest to never go to Ed Napleton's Kia of Elmhurst because of the repeated poor service I have had. More

Thanks for your service These guys helped make this experience one of the best ever. I don't like car salesman. They seem to only focus on the sale but Bob cared about my fin These guys helped make this experience one of the best ever. I don't like car salesman. They seem to only focus on the sale but Bob cared about my financial situation. I drove off the lot with a 2007 Kia Amanti, clean, low mileage for a reasonable 180.00 per month. As a single mom I get luxury with low monthly note. Thanks guys!! I will be back More

GREAT DEALERSHIP !!! Great Sales consultant, Amazing service provided. loved the way I was suggested the right car and gave us a great deal on the car we wanted. Great Sales consultant, Amazing service provided. loved the way I was suggested the right car and gave us a great deal on the car we wanted. More