Napleton's Mid Rivers Chrysler Dodge Jeep Ram Fiat Maserati

Worst experience ever! Wrote a review 2/29/24, but apparently they don't show the bad reviews. Purchased '23 Jeep Rubicon on 1/31/24. Salesman & Finance manager told us th Wrote a review 2/29/24, but apparently they don't show the bad reviews. Purchased '23 Jeep Rubicon on 1/31/24. Salesman & Finance manager told us there was upcoming rebate available of $1000-$1500 but didn't know amount yet. They would know the next week (#1 lie). Anyone dealing with Napleton Jeep be aware of all the fine print charges on your paperwork. Made the purchase on 1/31/24, but all paperwork wasn't completed until 2/3/24. Went back to meet with finance manager, Dan, (no longer works there), just handed papers to us and didn't have enough time to go over any this as he was breaking in a new man. At our home we reviewed all the sales papers. Found they tacked on charges that we were not aware of; vehicle service contract worth $3999., a Tire & Wheel warranty for $999., Key replacement warranty $499., OPTIONAL GAP contract $1200. Total amount of extra charges $6697.00. Finance dept. (Dan) filed our loan with their finance company and we could have gotten loan for much less interest but were not given an option. With these added charges we of course be paying more interest on our total loan. (somewhere in that fine print the dealership gets kick back of interest). We immediately called dealership, spoke with salesman & Dan that these charges have to be taken off. Now they don't just give you a check, but all this has to be taken off the loan amount. We agree with this but it took until 2/29 for credit to show up. We've asked several times about the "rebate", well there was none!!! In their dealership wording says they take the time to explain all the details", "and get the best deal possible". We love the Jeep Rubicon that we purchased, but not the way the dealership handled our sale. After several complaints we were told by a new Financial Services Director, Joseph, that he went thru our file and would be "giving us 3 furnished oil changes" to make up for the wrong related info. Well that hasn't happened either, and Joseph is no longer working there. Now we've been promised 2 free oil changes. Wait and see what happens here and what type of service we get. More

Another great experience with Amanda Richardson and Cole Reinken. I bought a Escalade Cadillac on the 8th of March. I was so excited with the experience and great customer service that I received from the Reinken. I bought a Escalade Cadillac on the 8th of March. I was so excited with the experience and great customer service that I received from these two workers. My husband flew me out to Vegas for a surprise birthday and we reached Vegas we rented a 23 jeep shara. My husband fell in love with this car so the next I immediately called Amanda and that we have a jeep wrangler that we may trade in. Amanda stated to take some pictures of the jeep and sent them to her I said ok that's fine. Instead when I got back from Vegas the next I can to the dealership to fine Amanda without my husband and once again Amanda and Cole show me great and excellent customer service. Amanda stop what she was doing to attend to my needs. Before husband got to the dealership the deal was sealed. I can go on and on about these two amazing people. Once again thanks for your great customer service 👍 More

Nolan and cowboy David were amazing they both gave me the best experience buying my 2022 ram 1500! the best experience buying my 2022 ram 1500! More

Great experience with my salesman Nolan. He went over and above to make me happy with my new c He went over and above to make me happy with my new c More

Be very careful letting this service department perform maintenance on your vehicle. I purchased a new 2022 Ram 1500 limited in January 2022. In November 2022 I had my 2nd oil change completed here. After maintenance on your vehicle. I purchased a new 2022 Ram 1500 limited in January 2022. In November 2022 I had my 2nd oil change completed here. After that oil change I smelled burning oil while driving home. I immediately took the truck back to the dealership and they found that the technician didn't tighten the oil pan screw. 3 months later I had oil leaking onto my driveway. They acted like I was imagining the oil in my driveway, but they agreed to do a dye test. After driving the vehicle for 500 miles they used a used a special light to attempt to locate the leak. They thought it was coming from the oil pump so they replaced it. After they replaced the oil pump I continued to smell burning oil and what I thought was burning antifreeze coming through my vents and under the hood. After several more oil changes I took it in again for the oil/antifreeze smell. They didn't even lift the truck up to evaluate for a leak. They simply did a pressure test for the antifreeze smell and advised that they couldn't find any issues. Approximately 2 months after that visit I found more oil in my driveway. This time it was much more than the previous times. I contacted the service department and they refused to call me back. I called several times and left messages for Josh in service. I contacted Ram and they had my take the truck to Century in Wentzville. When they evaluated the truck they found oil leaking from the oil filter. In fact I had lost over half a quart of oil. The technician advised that the oil filter was close to completely coming off. He said one more rotational turn due to vibration while driving and the filter would have fallen off and all of the oil would have drained out and my motor would have seized up. They checked the filter and determined that it was never tightened during my last oil change which was approximately 4 months prior. They also determined that there was burnt oil all over the underside of the truck which is why we kept smelling burnt oil. It was spraying on the exhaust while driving down the road. This dealership has the most incompetent staff I have ever seen. Buyer beware if you let them work on your vehicle. Thanks to Ram and Century Ram for fixing this mess before It led to a damaged motor. Matt Goddard Ofallon MO More

Had a pleasant experience at Napleton. Just purchased another Jeep. Allyson was awesome! She made it quick and painless. In and out with no issue. Just purchased another Jeep. Allyson was awesome! She made it quick and painless. In and out with no issue. More

This dealership took all responsibility to meet our every need while our brand new 2023 Ram triuck actually quit us going back To Springfield. They paid towing fees and lodging while we waited for the car t need while our brand new 2023 Ram triuck actually quit us going back To Springfield. They paid towing fees and lodging while we waited for the car to be checked and repaired. We really appreciated Their quick response. I would recommend them highly. More

Nolan is always very helpful whenever I have a question or need something in regards to my Jeep Cherokee. or need something in regards to my Jeep Cherokee. More

Allyson kept in touch during the test drive and purchasing process. Very low pressure sales approach. She provided all the information that was requested. She was also very friendly and patient purchasing process. Very low pressure sales approach. She provided all the information that was requested. She was also very friendly and patient during the whole process. More