Worst car buying experience I have ever had and I didn't even get the car.
Dodge was offering 0% financing so I came in looking for an awd Challenger. I knew these were hard to find so I expected they would have to bring one in from another dealership.
They were able to find a Challenger in the color I wanted from a dealership in northern Illinois. I was told that they had worked with this dealership in the past and securing the car would not be a big deal. They were so confident the car would be available that they had me sign a contract and pulled my credit score. I was then told I would be contacted by 9:00 the following morning when they secured the car.
I had still not heard from the dealer by the following afternoon so I reached out to them and was told that everyone was “very busy” and the dealership they reached out to would not be able to get back to them until Monday morning. (This was on a Saturday.)
So Monday morning came and went. When I reached out to the dealer in the afternoon I was told that the Illinois dealership was going through an “inventory shift” and that they wouldn’t know anything until Tuesday afternoon.
Tuesday came and went with no update.
Finally on Wednesday I went to the Napleton dealership in person to find out what was going on. Only after getting the Sales Manager involved did I find out that the car I signed the contract for was no longer available. They informed me their plan was to just find a different car, swap it out with the car I originally planned to buy, and hope I wouldn’t mind. They assured me they had found another car from another dealership that was similar to the one they promised me before and they would have it secured that day. I should have taken my business elsewhere right then. Foolishly I did not.
The next day I told them if they couldn’t secure the car I would need to take my business elsewhere. (I didn’t want to wait too long and risk losing the 0% financing offer.) Shortly after that I was told they had secured the car and it would be delivered, at the latest, by Monday of the next week. On Monday, after not hearing anything from the dealer, I reached out and was told they were just having trouble getting people from the other dealership on the phone. I was assured the deal was still on and they would keep working on it.
Tuesday came and went with no update. On Wednesday, 12 days after I first came into the dealership and signed a contract on a new car, they informed me they had no car, along with a bunch of excuses about how not being able to secure the car was not their fault. They then tried to sell me a totally different car without 0% financing and told me they would “work with me” on the price. I declined their offer.
The next day I found the car I wanted at another dealership, bought it, and brought it home, the same day. I could have simply done this two weeks earlier and saved myself a lot of time and energy, if not for the lies, misdirection and complete lack of transparency on the part of the people at Ed Napleton Dodge.
I have dealt with a lot of car dealerships over the years. While those dealings have not always been straight forward or pleasant, I have never been lied to or strung along the way I was at Ed Napleton Dodge. It is now crystal clear that from day one their only concern was trying to get a sale and they were willing to say anything and promise anything to get it.
My experience with Ed Napelton is over and clearly no one I know or myself will ever step foot in an Ed Napelton dealership again. But I wanted to share what happened to me in the hopes that no one else has to experience what I did. Please understand, I am not upset that they were not able to secure the car. I know those things can happen. I am upset by: 1) the complete lack of transparency during the buying process, 2) the fact that they checked and damaged my credit score BEFORE they secured the vehicle, 3) the fact that they promised me something (more than once) they couldn’t deliver on 4) their total refusal to take any responsibility for any of these questionable business practices after the fact.
In short, if I had it to do over again, I would steer clear.