Our sales person Kyle Igel was wonderful. No high pressure sales. Made sure he explained everything about the vehicle and process. He helped set up the Bluetooth and made sure we understood all the amenities. Our sales manager, Richard Difeo, was very professional but made it seem like we were chatting with a friend. The whole experience was great. Love my Jeep!
Employees Worked With
Other Employees :
Richard Difeo, Kyle Igel
"Overall good experience"
I am very satisfied with my overall experience at Napleton Mid Rivers. I worked with Jeff Farrah. I felt that he was very genuine and he did everything in his power to make sure we got the deal done, being available before and after hours.
The only reason I am giving 4 stars and not 5 is because I was switched managers during negotiation. The sales manager Mark Whited and I had an in depth conversation about prices and my budget. I felt he would do his all to meet a number. When I came back, Mark was busy and switched me to another manager that was unaware of the information I shared with Mark and Jeff. This manager did not seem as willing to work and meet my requested price point. Not so much disappointed that it wasn't met, just with the effort from the second manager.
The car is in great shape and the price point was good.
Although I would have rather stayed with the same duo of salesmen I started with, my overall experience was great, and I love my 2017 Dodge Charger Daytona edition. Special thanks to my salesman Jeff Farrah.
"Didn't even drive the car"
I dropped my car off this morning with the complaint of a shimmy at high speeds and low speeds especially when you put on the brakes. About 4 hours later I got an email saying that I needed four new tires that I had a leak in my radiator and that I needed that replace new coolant and I needed a fuel induction and a tune-up basically the bill would be $2,250 if I wanted him to perform those tasks. But they never drove the car. The mileage was the same when I dropped it off. How can you assess driving the car and look at the bearings and the rotors and the brakes and the shocks and not even drive the car? I'm out 165.00 for nothing. Total scam.
Employees Worked With