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Napleton's North Palm Hyundai
Lake Park, FL
987 Reviews
Napleton's North Palm Hyundai in Lake Park, FL, is the place to find the best and most affordable new and used cars in the West Palm Beach area, with the largest selection of new Hyundai vehicles around. Family-owned and in business for over 50 years, with 64 franchises across five states, Ed Napleton believes that customer satisfaction and common courtesy should be held above all else. The focus on these traits has been in place since Edward W. Napleton opened his first dealership on the South Side of Chicago back in 1931 and continues to this day. This might be why Napleton can count more than 800,000 customers in its history, and why more than two-thirds of those customers have returned to Napleton to buy again.
From the moment you visit us, you'll see why Napleton's North Palm Hyundai is different from the competition. Our modern waiting areas are decked out with flat screen TVs, while our relaxing customer lounges treat customers to free coffee and Wi-Fi. Our friendly, knowledgeable staffs are devoted to your complete satisfaction and constantly strive to provide you with the easiest and most enjoyable buying experience. We pride ourselves in exceeding your expectations before, during, and long after the sale is completed.
We also feature a wide selection of used cars , trucks and SUVs from both domestic and foreign manufacturers like BMW, Buick, Cadillac, Chevrolet, Chrysler, Dodge, Ford, GMC, Jaguar, Jeep, Kia, Lexus, Mazda, Mercury, MINI, Mitsubishi, Nissan, Pontiac, RAM, Saturn, Scion and Toyota. Our service department is staffed exclusively by ASE Certified technicians and comes complete with a service shuttle so you can still get around town while your vehicle is serviced. Our fully stocked parts and accessories departments are packed with genuine factory parts so your vehicle can be restored or customized to factory specifications.
Our website allows you to value your trade, calculate your payments , and even apply for financing. Look around s
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 11:00 AM - 6:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 987 reviews
May 27, 2016
Great Very happy with dealership and was very very happy with the attention and customer service I received from Richie my salesman.. Definitely the guy to Very happy with dealership and was very very happy with the attention and customer service I received from Richie my salesman.. Definitely the guy to ask for.. More
by staudmike
Verified CustomerEmployees Worked With
Richard Baker
May 27, 2016
Time to get out of the 60's You have a good product, market it properly and educate your dealers to get some refinement . They need some work. My salesman Bryant did a good job y You have a good product, market it properly and educate your dealers to get some refinement . They need some work. My salesman Bryant did a good job yet he was given no opportunity to close the deal. The owner in the enclosure needs to remember he now is competing in the 21 st century. More
by pharmacy
Employees Worked With
James, Bryant Grant
May 25, 2016
Great service Everyone was friendly, helpful, and professional. Love my new vehicle. After purchase experience with Rosi Palermo has been excellent!! Will recomme Everyone was friendly, helpful, and professional. Love my new vehicle. After purchase experience with Rosi Palermo has been excellent!! Will recommend this dealership to friends and family. More
by beckysblossoms
Employees Worked With
Steve & Robert Cohen
May 20, 2016
My Car Purchase overall it was a pleasant experience, Everone was very friendly and helpful, waiting to meet with the only financing guy there took too long and could overall it was a pleasant experience, Everone was very friendly and helpful, waiting to meet with the only financing guy there took too long and could have been improved. the showroom was clean and comfortable. I would recommend Jay as he was not at all pushy or agressive in dealing with. More
by conniedee03
Employees Worked With
Jay Gonzalez
May 20, 2016
Good service Love the car. I love driving it. Every day I discover a new feature. Just wondering where my coupon booklet is? Had a little trouble finding the wiper Love the car. I love driving it. Every day I discover a new feature. Just wondering where my coupon booklet is? Had a little trouble finding the wipers....but we were in a rush to pick the kids up at school, and Bryant set the car up perfectly for me. More
by tort45
Employees Worked With
Bryant Grant
May 16, 2016
great! Napleton is great! I bought a Chrysler 300C there in 2006(they beat the price from Arrigo). I only serviced it @ Napleton. Great car!!, Now- 10 years Napleton is great! I bought a Chrysler 300C there in 2006(they beat the price from Arrigo). I only serviced it @ Napleton. Great car!!, Now- 10 years later they gave me 1/3 of what i paid for it as a trade-in on a new Genesis, on top of a great price on new car. Terrific dealership, great, honest, friendly people to deal with. (see Jay Gonzalez). Dr. R.M. More
by Dr, R.M.
May 14, 2016
My Napleton experience All in all I would say (now that it's all over) that it was an interesting experience to deal with your employees who tried to help me. They certainl All in all I would say (now that it's all over) that it was an interesting experience to deal with your employees who tried to help me. They certainly were pleasant and professional. More
by estbo220
Employees Worked With
Brian White, Lance, Jon White, Jay Gonzalez
May 12, 2016
difficult/draining overall experience Had a very difficult and draining overall experience with this dealership (though otherwise, other than the service manager, the people I dealt with w Had a very difficult and draining overall experience with this dealership (though otherwise, other than the service manager, the people I dealt with were courteous, and my salesman Frank D'Arrigo and the dealership's dispute resolution person, Rosi, were helpful throughout). At first, I called them about a used Hyundai advertised on the internet for a certain price. I inquired about any dealer fees and if the price was negotiable. I was told that the standard dealer fee of about $800 or $900 would be waived for an internet buyer (same as another Hyundai dealer I had visited a few days before); I was also told that the price was negotiable, but not to expect a discount of $5,000. However, when I got to the dealership, after a good amount of back and forth with a sales manager I could not see, the best they were willing to do was to lower the purchase price by $500, but they would not waive the dealer fee in whole or in part. Then, when they gave me a total price for the car (including dealer fee, tags/transfer fee, and taxes), they threw in an extra $395 or so without telling me. I only became aware of the extra charge because the total price seemed a bit high, so I added up the numbers myself. When I inquired about the discrepancy between my total and theirs, the salesman told me that that was their fee for etching the VIN # on the car. Etching had not been mentioned or discussed until that time; I declined etching at this time. Then, when I paid for the car, in computing the total purchase price, they forgot to give me credit for the $500 deposit I had initially put down on the car. When I pointed out this mistake to their finance manager, he assured me that the money would be refunded to me in a few days' time. But it ended up taking many many weeks of emailing, texting and/or calling different people until that $500 was finally refunded to me--it was a very aggravating and stressful experience, aside from a tremendous waste of my time. As far as the rest of my experience goes, to make a long story short: the car was sold to me with a significant mechanical problem, and a bad battery (the latter per another Hyundai dealer's inspection). By the time I ultimately got the car back in seemingly proper working mechanical condition (except for the battery), many weeks elapsed since the date of purchase. As far as the significant mechanical problem, even though the dealership was aware that there was something wrong with the car, I was not advised of it when I purchased the car. Thank God I had insisted on getting a short term warranty from the dealer when I bought the car. Still, it did take at least a couple weeks of, again, very aggravating and stressful back and forth with them until they agreed to fix the problem. Lastly, as far as the bad battery, I was initially told by the dealership that it would be replaced; but some weeks after I got the car back, I was advised that they had in fact never changed the battery. Not surprisingly, while my wife was away from the house, the battery died on her and she had to get roadside assistance and buy a battery from them. Following this incident, I did give the dealership yet another opportunity to make good on the bad battery, but they never responded. More
by aryc
May 12, 2016
Great buying experience Greatest buying experience ever,salesman was very honest,extremely knowledgeable,and put me in exactly what I was looking for. Already recommended thi Greatest buying experience ever,salesman was very honest,extremely knowledgeable,and put me in exactly what I was looking for. Already recommended this dealership,and my salesman Ben Stienburg who walked me through the best buying experance you could imagine, no exaggeration! !! More
by cavanaughj37
Employees Worked With
Ben stienburg
May 12, 2016
I went back! This is the second Hyundai I purchased from Napleton. I went back because I loved my 2013 Elantra and Napleton Service Department does excellent work. This is the second Hyundai I purchased from Napleton. I went back because I loved my 2013 Elantra and Napleton Service Department does excellent work. The main reason I went back to purchase my 2017 Elantra from Napleton was because of the low key, no pressure sales. The entire process was stress free and I didn't feel like I was being pushed to buy what they were selling. Rather my sales rep listened to what I wanted and delivered it! I would definitely recommend Napleton to my friends and buy my next Hyundai from them. More
by katwiski
Employees Worked With
Frank Darrigo
