Napleton's North Palm Hyundai - Service Center

On August 26, 2023 I came in to this Dealership, which is the worse Dealership in Palm Beach County. Where do I start, I came in for a simple oil change and rotation of my tires which I paid for I only got the worse Dealership in Palm Beach County. Where do I start, I came in for a simple oil change and rotation of my tires which I paid for I only got and oil change not the rotation so I told them they said that they don't change tires that that used but didn't tell me before taking my monies. this is a brand new car one owner I take good care of my car so the advisor told me that I need a oil cap for my 2022 Sonata no lights or nothing came on my dashboard or alerted me from Blue link app then we left driving home all of a sudden my engine light comes on I call these ppl it's the senor for my (R) tire these ppl don't know what they are doing, they are the rudest, management in service will not help you told me to come back on Monday and Monday is a Holiday Sept 5 Labor Day. They hang up on you the rudest Customers service. Daniel is the manager I dealt with and Eric ... More

Lack of empathy or understanding. Customers are expected to understand the issues that the dealer is going thru with not enough techs or service associates. The manager quickly gives Customers are expected to understand the issues that the dealer is going thru with not enough techs or service associates. The manager quickly gives you your keys back and tells you to leave. No buying a Genesis due to the lack of customer service. Hopefully, customer service engagement will change for the better. More

I wasn’t sure what to expect upon arrival, but after getting there I was immediately put at ease. Staff was friendly and accommodating, price was fair, and the time to complete my vehicle was faster tha getting there I was immediately put at ease. Staff was friendly and accommodating, price was fair, and the time to complete my vehicle was faster than promised. Amazing! More

Great sales and service, very thorough and honest. I have bought many Hyundais there and brought them all back there for service. I have always been treated fairly! I have bought many Hyundais there and brought them all back there for service. I have always been treated fairly! More

Napleton hires the best employees! Polite, Professional and Thoughtful. That is what makes it one of the best dealerships in the area. They make every visit a joy!! Polite, Professional and Thoughtful. That is what makes it one of the best dealerships in the area. They make every visit a joy!! More

As usual, the service team is always honest and knowledgeable. My service advisor and the technicians behind the scenes did a phenomenal job servicing my vehicle! knowledgeable. My service advisor and the technicians behind the scenes did a phenomenal job servicing my vehicle! More

Robb Minier and the service team at Napleton did a wonderful job servicing my Palisade. Great experience start to finish. Thanks for doing it right! wonderful job servicing my Palisade. Great experience start to finish. Thanks for doing it right! More

I have dealt with many dealerships over the years. .. this was truly a different experience. Excellent sales and service, everything was handled with complete professionalism! .. this was truly a different experience. Excellent sales and service, everything was handled with complete professionalism! More

Brought my car in for a repair. .. They offered multiple solutions until we found one that worked for me. They never pressured me. I will definitely return. .. They offered multiple solutions until we found one that worked for me. They never pressured me. I will definitely return. More