Napleton's North Palm Hyundai - Service Center

had a very disappointing experience at Napleton Hyundai. The staff was completely unprofessional from the moment I walked in. I came by this morning to drop my vehicle off to be repainted for warranty iss The staff was completely unprofessional from the moment I walked in. I came by this morning to drop my vehicle off to be repainted for warranty issues. The woman behind the service desk was too busy to on her phone to notice I was there. I let her know I was dropping my car off she rudely put her hands in my face and told me to move my car. When she finally met me outside she was aggressive. Insisting that she wouldn’t be able to help me unless I knew the person who was handling my case. I did not. I asked her to use my vin or phone number to look up my case number. I was confused why that wasn’t an option earlier. When she located my information she told me, Jenna was my service advisor and to “get up and go over there” I was in shock. All I had to do was drop my keys off and everything was too much to ask for from this woman. I asked to speak to brian the manager and she told me I wouldn’t be able to because he was in a meeting. Yesterday I spent 25 minutes on the phone begging associates to tell me how long my car would be in the shop because I needed to know if I needed a rental. I was shuffled between 8/9 people who didn’t answer one question and just sent me along to someone else. I wasn’t greeted by anyone who knew what I was talking about, I’d explain myself and be transferred to someone saying “Hi” - I’d explain myself again, and be transferred once again to repeat that cycle. When someone finally took a message, they said Brian the service manager would return my call shortly and let me know those things. Apparently he’s the only one in the office that can answer that question. To make matters worse, the gentleman on the phone told me my car would be REPAINTED AND READY FOR PICKUP by the end of day, tomorrow the latest. So imagine my shock and dismay when Brian finally sees me today and lets me know I’ll be without a car or way to work for one week. I was given conflicting information, treated with a lack of respect, and felt like my time was not valued. It seemed like no one there was on the same page or even interested in helping. I expected a much higher level of customer service from a dealership, and unfortunately, this visit left a bad impression. I won’t be returning and would not recommend this location to anyone looking for a straightforward, respectful experience. More

On January 09, 2025 I wrote a review, which I already said was not accurate. I am fighting the website to remove it but so far no success. said was not accurate. I am fighting the website to remove it but so far no success. More

Hello I have a 2025 Genesis CV70. Presently has 1640 miles and it is with the service department since December 16, 2024 with transmission problems. The part is expected January 31, 2 Presently has 1640 miles and it is with the service department since December 16, 2024 with transmission problems. The part is expected January 31, 2025. I am the first on the wait list for a loaner car but I am driving a rental since they tell me that there are no loaner available. I keep asking but I am still driving a rental. More reviews later. This is just a start. More

Thanks to Craig Vitti for educating on how to use my vehicle. Great customer service. vehicle. Great customer service. More

On August 26, 2023 I came in to this Dealership, which is the worse Dealership in Palm Beach County. Where do I start, I came in for a simple oil change and rotation of my tires which I paid for I only got the worse Dealership in Palm Beach County. Where do I start, I came in for a simple oil change and rotation of my tires which I paid for I only got and oil change not the rotation so I told them they said that they don't change tires that that used but didn't tell me before taking my monies. this is a brand new car one owner I take good care of my car so the advisor told me that I need a oil cap for my 2022 Sonata no lights or nothing came on my dashboard or alerted me from Blue link app then we left driving home all of a sudden my engine light comes on I call these ppl it's the senor for my (R) tire these ppl don't know what they are doing, they are the rudest, management in service will not help you told me to come back on Monday and Monday is a Holiday Sept 5 Labor Day. They hang up on you the rudest Customers service. Daniel is the manager I dealt with and Eric ... More

Lack of empathy or understanding. Customers are expected to understand the issues that the dealer is going thru with not enough techs or service associates. The manager quickly gives Customers are expected to understand the issues that the dealer is going thru with not enough techs or service associates. The manager quickly gives you your keys back and tells you to leave. No buying a Genesis due to the lack of customer service. Hopefully, customer service engagement will change for the better. More

I wasn’t sure what to expect upon arrival, but after getting there I was immediately put at ease. Staff was friendly and accommodating, price was fair, and the time to complete my vehicle was faster tha getting there I was immediately put at ease. Staff was friendly and accommodating, price was fair, and the time to complete my vehicle was faster than promised. Amazing! More

Great sales and service, very thorough and honest. I have bought many Hyundais there and brought them all back there for service. I have always been treated fairly! I have bought many Hyundais there and brought them all back there for service. I have always been treated fairly! More

Napleton hires the best employees! Polite, Professional and Thoughtful. That is what makes it one of the best dealerships in the area. They make every visit a joy!! Polite, Professional and Thoughtful. That is what makes it one of the best dealerships in the area. They make every visit a joy!! More