Napleton's Northlake Chrysler Dodge Jeep RAM

Purchasing my vehicle was fine. SERVICE IS HORRIBLE. 1st issue was my electronics when out with only 3k miles. 3+ weeks for parts. No loaners. Today 2 hours for a oil change with appointment! Purchased the issue was my electronics when out with only 3k miles. 3+ weeks for parts. No loaners. Today 2 hours for a oil change with appointment! Purchased the package but will pay from now on. More

From the beginning to the end the experience at Napleton's Northlake was amazing. Napleton's Northlake was amazing. My experience started with a phone call with Joe Ward Sr., a sales consultant at Napleton. The courteous service, knowledge and professionalism from Joe was above and beyond my expectation. Joe spent a few hours with my daughter and I to understand our needs for a new vehicle and our financial boundaries. Joe was very detailed with our options and what would suit our needs. Once we selected a vehicle, Joe Sr. as well as his son Joe Ward Jr. assisted my daughter in the choices she had to pick from with various options. Within 15 minutes my daughter had a 2021 Jeep Renegade she loves, and the financial obligations were within her means, and all thanks to Joe Sr. & Joe Jr. The awesome team of Joe & Joe made my daughter's experience extremely comfortable from beginning to end. Thank you Joe Sr. & Joe Jr. for taking great care of my daughter. You guys rock…. More

This was my first visit to Napleton. I wasn’t sure what to expect, but after getting there I was immediately put at ease. Staff was friendly and accommodating, price was fair, and the time to complete my v to expect, but after getting there I was immediately put at ease. Staff was friendly and accommodating, price was fair, and the time to complete my vehicle was faster than promised. Amazing! More

Great dealership Great service.Mirta Westfall is a great Great dealership Great service. Mirta Westfall is a great internal coordinator She was very professional an solve my problems right away You guys in Great dealership Great service. Mirta Westfall is a great internal coordinator She was very professional an solve my problems right away You guys in Nepleton's are lucky to have her on board Thank you for your services More

I just came back from Napleton's Northlake and I am 100% satisfied. Kayla Horn was my service contact, and she was awesome. She not only took great care of me, but she went out of her way to make sure she w satisfied. Kayla Horn was my service contact, and she was awesome. She not only took great care of me, but she went out of her way to make sure she was available to communicate in real time any time I reached out with a question. I would highly recommend going to Napleton's, and if you go it is definitely worth asking for Kayla! More

Great group of guys! No hassles, in and out in a timely manner. With the experience I’d buy from them every time. Very clean business!!! manner. With the experience I’d buy from them every time. Very clean business!!! More

my experience with carl was great i purchased 2021 dodge . transaction went thru great. there were others like simon , and billy who made it easy. . transaction went thru great. there were others like simon , and billy who made it easy. More

Thank you Karl for making my buying experience today a remarkable and unforgettable one! We were your good luck charm and vice versa! Grazie mille! remarkable and unforgettable one! We were your good luck charm and vice versa! Grazie mille! More

Its too late for me but save yourselves. DO NOT buy a vehicle at Napleton unless you like poor and dishonest service. They sold me an expensive warranty that they claimed was from jeep but is really a t vehicle at Napleton unless you like poor and dishonest service. They sold me an expensive warranty that they claimed was from jeep but is really a third party scam that only works (or doesnt) at Napleton and you have to go through a claims process hassle. Combined with their poor service makes the warranty worthless. For example, I had the seat back mechanism break on me and took it to the dealer. The service advisors told me I needed an appointment and they would need the vehicle for 3 days to take the seat apart and "figure it out". Took it to Arrigo where they told me it was a common problem that they could fix easy but of course the warranty couldn't be used there.😖. And another thing, why don't the mechanics have their own lugnut wrench socket instead of using yours and not putting it back? Two times they had me drive back to the dealership to get it back. Big fat👎👎👎👎👎 More

I don’t write reviews but the poor quality and customer service of this company warrants the Time...My wife went to Napleton to get her tires rotated and the dealership was unable to balance the tires corr service of this company warrants the Time...My wife went to Napleton to get her tires rotated and the dealership was unable to balance the tires correctly. I ended up going to the dealership with her after the second time they were unable to balance the tires and witnessed the rudeness and incompetence of the dealer staff first hand. They talked down to my wife and we’re unable to correct a basic service (balancing tires...). I cannot say enough about the poor quality and poor customer service of this company. 🤢 please do not give this company your business. They seemingly talk down to women and are not competent mechanics. More