Napleton's Palatine Subaru

We walked in this past Saturday never having owned a Subaru and walked away with a new Forrester. This dealership was a pleasant surprise in terms of the ease in purchasing a car, from our great sales p Subaru and walked away with a new Forrester. This dealership was a pleasant surprise in terms of the ease in purchasing a car, from our great sales person Sheldon to the manager who came out to greet us and a second time as we left to thank us for our business. The gentleman in finance was also really great and explained everything in great detail. We had a price in mind that we had to stay within our budget and Napleton was able to meet our goal! We love our new car and would recommend your dealership to friends. More

We were very pleased with our experience at Napleton's Subaru! Our salesman, Peter Staszalek, was very professional, knowledgeable, and patient as we carefully chose our new Forester. Subaru! Our salesman, Peter Staszalek, was very professional, knowledgeable, and patient as we carefully chose our new Forester. More

Made an appt to buy a car, called to say I was on my way (an hour drive), showed up and they were selling it to another person. Their response "the other people got there first" Napleton is about sales, (an hour drive), showed up and they were selling it to another person. Their response "the other people got there first" Napleton is about sales, not about service. More

Wish I could tell you how my car buying went but it never got that far. The car was a 2010 outback was listed online for $8443. I inquired and received a text from Joe McAvoy rather quickly. We spoke on the got that far. The car was a 2010 outback was listed online for $8443. I inquired and received a text from Joe McAvoy rather quickly. We spoke on the phone the next morning. I asked about the price and he said it's basically non negotiable because it's an internet sale, and I agreed it was a good price, that may have been my mistake. Joe McAvoy went to take some pictures as they had just gotten the car in. He promptly sent me the pictures and told me it was getting new brakes and tires. Now I know about DOC fees and tag fee and registration I asked what they were and he said he has to go check if there are any addition fees. This is where things went south. He texted me said "It will b a bit have a customer that just walked in" . I understand that I am buying a rather inexpensive vehicle compared to what this customer might have been buying, but still i felt brushed aside. It was four hours later when I got a text it said "Sorry for the delay have been with a customer. The total should be about $9,300.00 Before tax" I asked for a breakdown of the charges and fee's since it's almost a grand more than advertised, the response was "I understand. It's the fees I have to collect." This was not the question nor answer I asked for so I asked again for a breakdown so I could understand.... Before I received my answer the car had been bumped up online to $9933 a bump up of $1490.00 The breakdown arrived with another apology because he was "tied up with a customer yesterday" there was a $303.60 IL. doc fee ( the highest allowed) $180.00 drive away tag fee (which cost $10.00 yes I looked into it) $25.00 registration fee and $270.00 "shop fee" (no explanation) I texted him telling him I have never negotiated a deal where the price keeps going up, Joe McAvoy responded it was his day off and look into it tomorrow. I waited til morning then asked when he would be there as I have relatives in Chicago (I am in Missouri) who might be able to look at it, he said he'd be there til 5. I asked one more question about the tires..I got "Out on a test drive with customer" @ 5:57 he responded "Bridgestone tires" that's it I needed to what tire as in which Bridgestone tire. It was quite clear that I wasn't a worthy sale to this man and not worth his time or effort. So before I called Subaru directly (this would have been my 5th Subaru and have been very satisfied) I decided to call the dealership and see if some other sales person might want my business. After a 5 minute wait and just before I hung up Daniel answered the phone. I explained my situation and even said I understand that Joe McAvoy wasn't going to make a lot off this deal, he assured me all customers are important and he will email me pics of the car after it comes out of detailing on Monday, he gets in at noon. it is 2 o'clock and not a word. I realize these people are busy but so am I. I own my own company and have my own work to do as well as being out of state having to coordinate events to make the sale work. I was told all customers matter, and well that is clearly not the case. It's a shame because I looked to them as a dealer to avoid dealings such as I had and almost had. I will be contacting Subaru to mention my displeasure with the way this dealership treated me, I only wish I could download the screen caps of the ads and texts. More