
Napleton's Palatine Subaru
Palatine, IL
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Second Outback purchased with Joe McAvoy. Family also purchased with Napelton and Joe. During this unprecedented time of car buying they were honest about expectations and prices. Our cars were ordered purchased with Napelton and Joe. During this unprecedented time of car buying they were honest about expectations and prices. Our cars were ordered and received timely. Also service our older Outback with Napelton and have been happy with the service.. Staff always helpful with questions and concerns. Great dealership. More
Had Joe McAvoy as my salesman and despite all the negative reviews I saw going in for the dealership, he exceeded all expectations and I am thrilled to be buying a car from him. Not pushy, reasonable negative reviews I saw going in for the dealership, he exceeded all expectations and I am thrilled to be buying a car from him. Not pushy, reasonable, and all around a nice gentleman to deal in for business. More
Took my car for oil change.After I got my car back I noticed that the car was shaking.Checked my oil dipstick and oil looked dirty so I decided to do my own oil change .service technician did not drain noticed that the car was shaking.Checked my oil dipstick and oil looked dirty so I decided to do my own oil change .service technician did not drain my old oil only added extra to my car.After I took the car to the service department I was told that that will make it right left the car for couple days after recovering call that the car is ready took it home and opened the hood so called qualified technicians forgot to install the plastic cover on the engine.I had to go back to get the plastic installed,3 times for one oil change that was not preform and did not get money back for the oil change and the oil that I purchased on my own .Will not recommend them to anyone EVER and called Subaru of USA will file complaints. More
We walked in this past Saturday never having owned a Subaru and walked away with a new Forrester. This dealership was a pleasant surprise in terms of the ease in purchasing a car, from our great sales p Subaru and walked away with a new Forrester. This dealership was a pleasant surprise in terms of the ease in purchasing a car, from our great sales person Sheldon to the manager who came out to greet us and a second time as we left to thank us for our business. The gentleman in finance was also really great and explained everything in great detail. We had a price in mind that we had to stay within our budget and Napleton was able to meet our goal! We love our new car and would recommend your dealership to friends. More