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Napleton's Palm Beach Acura
West Palm Beach, FL
652 Reviews
With So Many Happy Drivers in the Greater Palm Beach, Lake Worth, Delray Beach and Pompano Beach Areas, It's Easy to See Why Napleton's Palm Beach Acura is Your Trusted Source for Acura Vehicles
There are a number of reasons why so many drivers flock to the Napleton's Palm Beach Acura showroom, so we're going to do our best to outline them all for you.
First and foremost, we're renowned in the greater West Palm Beach, Palm Beach, Lake Worth, Delray Beach and Pompano Beach areas for our superb selection of new Acura models, plain and simple. Of course, our love for these cars often brings them back to our showroom in a number of ways.
For instance, when it comes time to upgrade, many of our loyal customers return their vehicle to be traded in. These used cars are also offered to our valuable customers, some are even certified with the same guaranteed performance and quality as new ones.
Helping you find your next car is only the beginning of the Napleton's Palm Beach Acura experience, though. From there, our team of financing experts will help you drive home that car you've been eyeing on your terms.
Of course, nobody wants to be forgotten after the purchase of a new or used Acura. That's why we staff a state-of-the-art auto repair center is highly trained and equipped with the latest Acura parts.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 11:00 AM - 5:00 PM
Service
Monday 7:00 AM - 6:30 PM
Tuesday 7:00 AM - 6:30 PM
Wednesday 7:00 AM - 6:30 PM
Thursday 7:00 AM - 6:30 PM
Friday 7:00 AM - 6:30 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 652 reviews
January 19, 2021
Classic bait and switch. They'll agree to a price and then give you your estimated payments. Then they'll tell you they're going to give you a military discount and save you some money so the payment goe then give you your estimated payments. Then they'll tell you they're going to give you a military discount and save you some money so the payment goes down. Sounds good, sign the paperwork. Review the paperwork and the so called military discount was to add a unexplained warranty and push the loan from 60 months to 75 months. Of course the payment went down. Save yourself some time and money! The fact that they used an unsolicited military discount to increase my overall payment disgusts me. Stay away from Joshua Mohon...0/10 would recommend. More
by Gregek
Employees Worked With
January 18, 2021
Worse place to buy used cars. This dealership lies about the cars advertised on dealership website and autotrader website. I drove 3.5 hours and tried to sell me a different car than the car description on the cars advertised on dealership website and autotrader website. I drove 3.5 hours and tried to sell me a different car than the car description on the website. If someone dont belive me go to their website and you will see different picture with different description. For example car is white on the picture and with technology pakage and description is black and base pakage. Do not trust what this dealership is selling. Very bad experience. More
by atafmizi
January 17, 2021
Criminal dealership; masters at illegal "Bait and Switch". Liars, cheats, crooks. Keep far away from Napleton's. If you want to waste at least four hours plus travel time over two days and two tr Switch". Liars, cheats, crooks. Keep far away from Napleton's. If you want to waste at least four hours plus travel time over two days and two trips, experience levels of frustration and anger never before experienced in an auto dealership, and be the victim of an attempted textbook "Bait and Switch", which is illegal, then the Napleton Palm Beach Acura dealership is for you! We found the previously owned MDX we wanted in their online ad day before yesterday and called them yesterday morning. We made a color copy, so we had the actual ad with us. We called about it, verified it was still there, made an appointment, and went there ready to pay the advertised price of $29,189. Upon our arrival, the salesman had no idea if they had the car, where it was if they did, where the key was, and made eight different trips inside just to find out the basics. He finally reported to us after two miserable hours that the car had been sold. In this morning's online ad, the car was there, still for $29,189. We called, waited another 45 minutes for them to verify that the car was actually there, equipped with what was advertised it had, and for sale for their advertised price of $29,189, made another appointment, and again drove to Napleton's. We were finally assigned a salesman who once again couldn't find the car that had been verified was there, didn't know if they could sell it yet, couldn't find the keys, and had to have someone "run the numbers" once the car had finally been located. We were prepared to pay cash for full sticker price. After over two hours of waiting, we still had not seen the car. We kept reiterating to the salesman and another man whom we assume was a manager that the advertised sticker price was the valid price and we would pay it, so "running the numbers" was futile. They both blew off that statement each time we said it. We were lastly told that we couldn't have it for their advertised price. He told us that if we wanted that car, we'd have to pay at least $35,000 for it. We told the salesperson that it was auto dealer fraud to do to us or anyone what they just tried to do. I told him we were going to file reports against them. We left. Tomorrow morning I will file with our state consumer protection agency and the Federal Trade Commission, any other consumer agency that I can, and will leave this feedback anywhere I can. I've never had to report a company before, but this company well deserves it. More
by juanitaminor
Employees Worked With
Can't remember the first, others were Louis and Al.
January 09, 2021
Absolutely terrible. The finance guy couldn't be bother. I was in the waiting area for over 2 hours, will he a a coworker were complaining about the hour. Bought a used car , cash and only got 1 key. Appare I was in the waiting area for over 2 hours, will he a a coworker were complaining about the hour. Bought a used car , cash and only got 1 key. Apparently I have of Napleton warranty, no one told me about it, or how it works. Was told I have to wait 90 days to get a second key More
by MAFFAMANIAC
January 08, 2021
Purchased a preowned car it was one of the worst experience I have ever had stay away from this place they are far from honest experience I have ever had stay away from this place they are far from honest More
by Cznxinvestments
Employees Worked With
January 03, 2021
Stay Away!!! xxxx sales tactics cost me money even though I didn’t purchase a vehicle. This is the kind of car dealership you always hear horror stories about. First visit I was able to negotiate a decent pr I didn’t purchase a vehicle. This is the kind of car dealership you always hear horror stories about. First visit I was able to negotiate a decent price on a used car. Then I found a documented accident on the vehicle history that was not on the Carfax I was provided. I didn’t blame Napletons for this discrepancy, but after further experiences it does seem to fit what they try to do here. I ultimately didn’t purchase the vehicle, but in an attempt to keep me on the hook they somehow “lost” my drivers license. I should have just called the police right then and there, but I ended up leaving without my license. They promised it would be sent to me but now apparently no one remembers when I call or text. I ended up purchasing a new license myself. After all of this I figured maybe it was an honest mistake and I went back to look at another used vehicle. This is where I realized just what kind of place this really is. This salesperson was totally different and could have cared less that I wanted to buy a vehicle. He told me the price you see online means nothing. He added $4500 in non-required fees and refused to negotiate a single penny without even looking up the stock number of the vehicle I wanted. At this point I walked away and will keep shopping elsewhere. More
by Carbuyer
Employees Worked With
January 01, 2021
This Place very disorganizedAllen Rodriguez was very This Place very disorganized Allen Rodriguez was very rude. Stay away from him. That guy should not be serving customers. Sales person was nice but This Place very disorganized Allen Rodriguez was very rude. Stay away from him. That guy should not be serving customers. Sales person was nice but needed training and tools. More
by GeneD
December 24, 2020
Chris lunch was amazing. He got me a great price and made my experience wonderful. I couldn't ask for a better car buying experience. my experience wonderful. I couldn't ask for a better car buying experience. More
by Abdalla1126
Employees Worked With
December 21, 2020
They had 5 300s advertised, the one i wanted was sold, so were 3 others. I was there for three hours. She showed me the only one you had and it was beat to death. Waste of time. Bait and switch. Terrible ex were 3 others. I was there for three hours. She showed me the only one you had and it was beat to death. Waste of time. Bait and switch. Terrible experience. More
by Barton2976
Employees Worked With
December 19, 2020
I had purchased my car, less than 2 days later I had problems with the tires, took about 3 days to get them fixed, now I have an oil issue with the car. Ps I just purchased this car .. In this point I problems with the tires, took about 3 days to get them fixed, now I have an oil issue with the car. Ps I just purchased this car .. In this point I want to return this car or exchange for another one. This is ridiculous a new car should not giving these problems 2 days after the purchase. I will do an another review once this problem is resolved..... More
by Rogers.pimenta
Employees Worked With
