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Napleton's Palm Beach Acura
West Palm Beach, FL
636 Reviews
With So Many Happy Drivers in the Greater Palm Beach, Lake Worth, Delray Beach and Pompano Beach Areas, It's Easy to See Why Napleton's Palm Beach Acura is Your Trusted Source for Acura Vehicles
There are a number of reasons why so many drivers flock to the Napleton's Palm Beach Acura showroom, so we're going to do our best to outline them all for you.
First and foremost, we're renowned in the greater West Palm Beach, Palm Beach, Lake Worth, Delray Beach and Pompano Beach areas for our superb selection of new Acura models, plain and simple. Of course, our love for these cars often brings them back to our showroom in a number of ways.
For instance, when it comes time to upgrade, many of our loyal customers return their vehicle to be traded in. These used cars are also offered to our valuable customers, some are even certified with the same guaranteed performance and quality as new ones.
Helping you find your next car is only the beginning of the Napleton's Palm Beach Acura experience, though. From there, our team of financing experts will help you drive home that car you've been eyeing on your terms.
Of course, nobody wants to be forgotten after the purchase of a new or used Acura. That's why we staff a state-of-the-art auto repair center is highly trained and equipped with the latest Acura parts.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 11:00 AM - 5:00 PM
Service
Monday 7:00 AM - 6:30 PM
Tuesday 7:00 AM - 6:30 PM
Wednesday 7:00 AM - 6:30 PM
Thursday 7:00 AM - 6:30 PM
Friday 7:00 AM - 6:30 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 636 reviews
May 10, 2023
WHAT IS ATTEMPTING TO BUY AN "ACURA CERTIFIED" USED VEHICLE FROM NAPLETON'S ACURA OF PALM BEACH REALLY LIKE? THEY'RE GOING TO TRY TO STICK YOU WITH NEARLY $6,000 IN EXTRA CHARGES ABOVE THE ADVERTIS VEHICLE FROM NAPLETON'S ACURA OF PALM BEACH REALLY LIKE? THEY'RE GOING TO TRY TO STICK YOU WITH NEARLY $6,000 IN EXTRA CHARGES ABOVE THE ADVERTISED PRICE. I'm posting this in hopes I can help others avoid wasting their time. In short: Napleton's Palm Beach Acura is not truthful with prospective buyers and will not sell vehicles at the prices listed on their website. The prices shown on their website are complete fiction, listed purposely low so they can pull a bait and switch on their customers. I spent the majority of the day today trying to buy a 2022 Acura MDX, listed on their website at $40,995. The first agreement they sent was for $46,671.50, an increase of nearly $6,000 including a 182 point inspection which makes the car "Acura Certified" for $2,495. My question is, if this $2,495 inspection has not been done then why are they listing the vehicle as "Acura Certified?" Is Napleton's Acura falsely claiming their cars are "Acura Certified?" If the $2,495 inspection has already been done , and the vehicle is "Acura Certified," why do I have to pay for it? I'm guessing the inspection has been done but this is just one (OF THE SEVERAL) worthless line items they try to push on unsuspecting customers. I'll skip the rest of the details but the bottom line is I OFFERED NAPLETON'S ACURA OF PALM BEACH THEIR FULL PRICE SHOWN ON THEIR WEBSITE: $40,995 AND FULL DOC AND DEALER FEES. THIS IS THEIR RESPONSE: "Ben, I went to my manager. But, I think we may be a little too far apart." If you're interested in the charges this dealership is going to try to stick you with once they know you're interested in buying from them see the attachment photo. Listed Below: 🤣 182 Inspection to actually make the car "Acura Certified" as advertised: $2,495 🤣 Doc Fee: $199 🤣 Random Dealer Fee with No Explanation - $899 🤣 Luxcare 6 Yr Plan - Leather Seat Treatment - $799 🤣 Lojack 5 Yr Service - Anti-Theft - $999🤣 And before the dealer comes on and responds with "Everyone does this too" and "It's Industry Standard," I want to ask why you can't be better than everyone else? Why can't Napleton's Acura of Palm Beach be honest and simply post the price in which they would actually sell a car on their website? If anyone knows of an Acura Dealership that is transparent, honest and straightforward with their customers please let me know. I'm looking for a 2022 Acura MDX. More
by Ben Baker
Employees Worked With
Johnny
Helpful January 20, 2023
The worst dealership in the entire state of Florida. they do not care for their customers only with making a sale. Finance Manager Dan tried to sell me a maintenance agreement and lied about the price. they do not care for their customers only with making a sale. Finance Manager Dan tried to sell me a maintenance agreement and lied about the price. Telling me it would only be an additional $20/month when in reality it was $60 a month. If you must use this dealer because unfortunately there aren't many Acura dealers around, make sure you question every number you see because most of those extra charges on your finance agreement will be a last minute cash grab by the dealership. Whatever they couldn't get out of you at time of sale, they will try to slap on in the finance side. I've had issues with my brakes making squealing sounds and they said they would replace the brakes no questions asked and two weeks later, I am still waiting. Driving a brand new 2023 MDX with squealing brakes that I have to drown out by playing music really loud. Yeah, great experience. I wish there was a return policy for cars because in all my years driving, this is my most expensive vehicle and my least favotire. More
by FURMOMOF3
Employees Worked With
Niles, Dan Green
January 12, 2023
I would like to personally thank several people at Napleton's Palm Beach Acura that were involved in purchase of a Certified Pre-Owned Acura TLX. Sergey, a VIP Manager who facilitated the sale and mad Napleton's Palm Beach Acura that were involved in purchase of a Certified Pre-Owned Acura TLX. Sergey, a VIP Manager who facilitated the sale and made everything very easy and also followed up to make sure that we were happy with all of the aspects of our purchase, please see Sergey for all your auto purchase needs. Also BIG thanks and Appreciation goes to Dave, a Service Director at Napleton's Palm Beach Acura, who was more than accommodating to me and went above and beyond to make sure that the Car Certification was properly done and pushed it through to Acura, without Dave this probably would not happen, I hope Napleton's Family recognizes you for the great work and customer service you provide. Ron, a Service Tech who made sure that the car was completely ready for full Certification and checked everything from bumper to bumper. I am very grateful to these folks for all they have done to ease the stress of buying a car. Last but not least Derek the Sales Manager who finally after tireless communication was able to finalize the Certification with Acura. With some of the small hiccups along the way these folks made sure that the final result was a happy one. Thank you all! I will be back with another purchase and hope to see everyone there! More
by mstein67
Employees Worked With
Sergey, Dave, Ron, Derek
December 28, 2022
I visited Napleton Acura and met with Sales Consultant George Peña. George was wonderful to work with and I ended up purchasing a vehicle thru him for a great price. It was a great dealership experience a George Peña. George was wonderful to work with and I ended up purchasing a vehicle thru him for a great price. It was a great dealership experience and would recommend George. More
by Brycebabcock
Employees Worked With
George Peña
December 23, 2022
I have known Eilyn Zambrano since 2018. Since that time I have bought 2 cars with her help. She is the most reliable and professional person to deal with. I am happy with the service I get Since that time I have bought 2 cars with her help. She is the most reliable and professional person to deal with. I am happy with the service I get from her and the service staff. More
by Phong Tran
Employees Worked With
Eilyn Zambrano
December 17, 2022
I would like to say a big thank you to Eilyn. I came to the dealership very upset about an issue, however Eilyn was able to turn a bad situation into the most pleasant experience. I walked into I came to the dealership very upset about an issue, however Eilyn was able to turn a bad situation into the most pleasant experience. I walked into the dealership to ask for a refund on a down payment on a car that fell through. However Eilyn addressed all my concerns and I walked out with the car I wanted and a big smile on my face. Thank you Eilyn More
by Darion
December 16, 2022
My dealers Shalaby and Eilyn have been great to deal with and work with. Would definitely recommend them to any of my friends loved all cars and work with. Would definitely recommend them to any of my friends loved all cars More
by Tennisjudi@@aol.com
Employees Worked With
December 16, 2022
I have known Eilyn Zambrano for five years to me she is the backbone of Napleton of West Palm Beach her personality is very bubbly and personable she’s the greatest anything you need she can help you with the backbone of Napleton of West Palm Beach her personality is very bubbly and personable she’s the greatest anything you need she can help you with and if she can’t she will make sure someone else can. Truly Enrico vitiello. More
by Henryvitiello1
Employees Worked With
Eilyn Zambrano
