Napleton's Palm Beach Acura

EXCELLENT EXPERIENCE! Called to make an appointment for a used vehicle. I was given all of the information and the salesperson even took a video of the car to send me befo Called to make an appointment for a used vehicle. I was given all of the information and the salesperson even took a video of the car to send me before making the 2 hour drive. When we arrived, the car was pulled up in the front and ready for me to test drive. The car was very clean and in excellent condition. Its always reassuring to purchase a vehicle from a reputable dealer that safety inspects each of their units and makes sure they are in top shape before offering for sale. My sales person Burly G was great and the General Sales Manager Chris B was very friendly and helpful. More

Found a 2020 Ram online that was very well priced, made the 3 hour trip to see it and it was everything I was looking for at an Awesome price! They were able to help me obtain financing at a great payment! the 3 hour trip to see it and it was everything I was looking for at an Awesome price! They were able to help me obtain financing at a great payment! These guys rock!! See Burly Grant for the best deal! Also, shoutout to the managers that helped with everything Chris & Christa! More

NOT GOOD. Go somewhere else. I called beforehand to confirm the Tesla Model 3 was available, and the call center for this dealership said yes. It will be wa Go somewhere else. I called beforehand to confirm the Tesla Model 3 was available, and the call center for this dealership said yes. It will be waiting for me at the front when I get there. However, when I showed up, the car was nowhere to be found, leaving me to sit for over 30 minutes just waiting for an update. Then, I was told that the car was broken and sent to auction, After I drove 2 hours to get there, and after I sat for over a half a hour just waiting for an update on the car. After this car was shown to be missing, the car salesman tried to upsell me into a more expensive one. However, after driving the "upselled" vehicle, it was badly damaged, alignment dangerously off, and all electronics not working. Once again, a complete waste of my heard earned time off. After then realizing that there was not another car to upsell me into, I was left without any kind of apology for restitution for my time. I represent many different dealerships in the state of Florida, therefore I did some research into this dealership and discovered that some used cars are not in "clean" condition, such as a Lexus IS200t that has "structural damage" on the carfax, which is not mentioned anywhere on the listing. I've only seen two broken cars they are trying to sell, but that's two too many. This, leads me to believe that the pre-owned cars they are selling are not up to standards of reliability. Therefore, I recommend NOT to purchase a used vehicle at this dealership. Go somewhere else where they value your time and money. More

Sales staff was professional and courteous. Was happy with transaction but the extended warranty, we paid for through the finance manager does not seem to exist. No information on the warr Was happy with transaction but the extended warranty, we paid for through the finance manager does not seem to exist. No information on the warranty company given and finance manager will not return calls. Did we pay for something that does not exist - just charged to our account $3700 for NOTHING???? NOT GOOD BUSINESS PRACTICE. More

Literally the worst dealership I’ve ever encountered. Everything you can think of bad in a car buying experience…times 10!!! Everything you can think of bad in a car buying experience…times 10!!! More

Luis & Jean have PHENOMENAL Customer Service. They proved that all dealerships are not the same. They proved that all dealerships are not the same. More

The best service I will send friend to this dealership thank you for everything And dinner next time thank you for everything And dinner next time More

John Ward Sr was my salesman and was very friendly and helpful on closing on a purchase of my new to me car. Fast and easy sale. Would highly recommend John Ward Sr to anyone that is looking to buy a car. helpful on closing on a purchase of my new to me car. Fast and easy sale. Would highly recommend John Ward Sr to anyone that is looking to buy a car. More

If I could leave 0 stars I would. DO NOT PURCHASE FROM THIS DEALERSHIP!!!! Definition of bait & switch. Asks for $2000 down which then becomes $3300 and then three weeks after I’ve al DO NOT PURCHASE FROM THIS DEALERSHIP!!!! Definition of bait & switch. Asks for $2000 down which then becomes $3300 and then three weeks after I’ve already been driving the car it jumps to $15,000. The finance manager said I had excellent credit when I took the car. Even since then, I’ve gotten 6 different answers from different departments of why I need to put any additional money for this vehicle. On top of the fact that I spent 2 whole days trying to get someone on the phone, which was futile, I had to drive the two hours to get the runaround again of why I need to return the car. I will be repurchasing the vehicle with a different dealership that actually knows what they’re doing. More