Napleton's River Oaks Chrysler Dodge Jeep Ram

I would like to commend two of your employees. I took my Jeep Liberty in for service on 7/15/2025. Two of your employees, Nicki, the service advisor, and Carlos, who shuttled me home were very hel I took my Jeep Liberty in for service on 7/15/2025. Two of your employees, Nicki, the service advisor, and Carlos, who shuttled me home were very helpful, Their patience in answering my questions, and their willingness to share their knowledge was more appreciated than they know. They both are a great asset to Napleton River Oaks Jeep. More

I purchased a 2025 Jeep today. My salesman Ed Sanders was absolutely the best . Ed has great customer service skills and was knowledgeable, helpful and he understood what I needed My salesman Ed Sanders was absolutely the best . Ed has great customer service skills and was knowledgeable, helpful and he understood what I needed and wanted. If you’re looking to purchase a vehicle go over to Napleton’s in Lansing, IL and ask for Edward(Ed) Sanders. I give them a 10/10 hands down and I was able to start my paperwork at home so it didn’t take my whole day to get my new Jeep, Thanks to Ed. More

TY THOMPSON WORKED HIS MAGIC. He was professional the process wasn’t long and I’ll be back for sure. He did all he could to make sure I was able to drive off the lot today. I fee He was professional the process wasn’t long and I’ll be back for sure. He did all he could to make sure I was able to drive off the lot today. I feel blessed that he was my salesman. I will definitely be sending people his way. Thank you so much I can’t describe how you have made my day. And I’ll be back to upgrade. More

Excellent service and good customer service. They have a courtsey shuttle that will transport you home within 10 miles while you wait for repairs. They have a courtsey shuttle that will transport you home within 10 miles while you wait for repairs. More

I’ve been dealing with Ed Sanders from the dealership since 2014! I’ve recently purchased my 4th vehicle from him! He’s always taken care of me and the staff is nothing short of amazing! I recommend fami since 2014! I’ve recently purchased my 4th vehicle from him! He’s always taken care of me and the staff is nothing short of amazing! I recommend family and friends to this location all of that time! More

Ed went above and beyond to find me a vehicle that met all my specific requirements." "He even went out his way to help me with my trade-in, which was a huge relief." "He was incredibly helpful in navig all my specific requirements." "He even went out his way to help me with my trade-in, which was a huge relief." "He was incredibly helpful in navigating the financing process, making it a smooth and stress-free experience." More

I requested a cam shaft sensor. They kept my truck for over a month. When I returned from Florida. They couldn't find my truck or my keys. After that they suggested that I needed a They kept my truck for over a month. When I returned from Florida. They couldn't find my truck or my keys. After that they suggested that I needed a motor, I agreed. They gave my a discount to compensate for the first mishap. My truck is not running properly so I had the car towed to them. At this time, I was told that I needed a new thermostat and a water pump. The service consultant advised me that he put in a new motor but with my old parts because of the discount. I had known I would've just paid full price. Now, it more than the original price. Customer service is a ZERO! More