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Napleton's River Oaks Honda
Lansing, IL
1,204 Reviews
In 1931, Edward W. Napleton opened a small DeSoto franchise on Chicago's south side. He had one guiding business principle: common courtesy. That is, the customer always comes first. This principle of common courtesy has remained with the Napleton family for the past 80 years, and has led to over 800,000 satisfied Napleton customers with over 68% returning as repeat customers.
As of 2010, the Napleton family owns and operates 64 franchises in 5 states. As the fourth generation of Napletons enter the automotive industry, Customer Satisfaction still tops the priority list. Whether you visit a Napleton store for sales, service, or parts your experience will be one of the industry?s best.
We truly appreciate your business here with the Napleton Group. We hope you enjoy every facet of the Napleton organization from www.napleton.com, to our state of the art facilities, to our experienced & factory certified staff.
Thank you,
The Napleton family
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,204 reviews
December 17, 2020
Jeff Parham was a great and professional salesman, I would be honored to recommend him to everyone who's interested in buying a car. excellent. would be honored to recommend him to everyone who's interested in buying a car. excellent. More
by yigriffin
Employees Worked With
December 16, 2020
JP gave me excellent service . He has patience for his client and made the process much easier !! This was my first car I purchased on my own and I would go to this dealership again ! Thank you JP! client and made the process much easier !! This was my first car I purchased on my own and I would go to this dealership again ! Thank you JP! More
by Fany Marquez
Employees Worked With
December 15, 2020
2nd purchase shy of 1yr and 2 months. I am pleased with Jeff Parham again. crazy about my 2020 CRV EX. Thank Thank you JP🤗 Jeff Parham again. crazy about my 2020 CRV EX. Thank Thank you JP🤗 More
by R.williams
Employees Worked With
December 05, 2020
Rah was amazing in helping my mom find her next car! He was patient and explained everything. He answered every single question she had and never pushed when she was unsure. He made the process as smoot was patient and explained everything. He answered every single question she had and never pushed when she was unsure. He made the process as smooth as possible and I’d highly recommend him to anyone looking for their next car! More
by vbowen
December 05, 2020
On December 4, 2020 I came to Napleton Honda with no exact expectations on actually buying a vehicle. As soon as I pulled there Sales associate Rah asked if I needed help and helped to answer my initial exact expectations on actually buying a vehicle. As soon as I pulled there Sales associate Rah asked if I needed help and helped to answer my initial questions. Through some great bargaining we were able to come to a deal which I was happy with and I'm happy to be driving home in a new car. Thanks Rah I appreciate your effort in getting me there. More
by Brian.terdoest
Employees Worked With
Rah
December 02, 2020
We believe we received a good deal on our purchase of a new CR-V. JP, the salesperson was very attending and easy to deal with. new CR-V. JP, the salesperson was very attending and easy to deal with. More
by Vito and Virgi
December 01, 2020
Rah is the salesman to see if you're on the market to buy. His level of professionalism is what sold me.👍👍👍👍👍👍 great job! 😁nice buy. His level of professionalism is what sold me.👍👍👍👍👍👍 great job! 😁nice More
by Sabr114
November 30, 2020
William López es como mi hijo, muchas gracias. Compramos un nuevo pasaporte Honda y nos encanta. A mi familia le encanta y vamos a enviar a todo el mundo que sabemos que está buscando un Honda a william gra un nuevo pasaporte Honda y nos encanta. A mi familia le encanta y vamos a enviar a todo el mundo que sabemos que está buscando un Honda a william gracias de nuevo y felices vacaciones More
by Arturodeleon
Employees Worked With
November 30, 2020
Want to thank william lopez and the employees over at river oaks Honda. This was a very pleasant buying experience. We came in looking for a Audi and ended up buying a brand new Pilot thanks guys river oaks Honda. This was a very pleasant buying experience. We came in looking for a Audi and ended up buying a brand new Pilot thanks guys More
by Dougjohnson
November 29, 2020
I went in to river oaks Honda not expecting to leave with a car but to see if I would be able to get one after working full time for a year .. jp is such a great car salesman he made it happen for me and put a car but to see if I would be able to get one after working full time for a year .. jp is such a great car salesman he made it happen for me and put me in a 2019 Kia he also helped my girlfriend get a 2019 Honda last year brand new I highly recommend him if you trying to get a car. ☺️ More
by Kshorte87
Employees Worked With
