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Napleton's River Oaks Honda
Lansing, IL
1,213 Reviews
In 1931, Edward W. Napleton opened a small DeSoto franchise on Chicago's south side. He had one guiding business principle: common courtesy. That is, the customer always comes first. This principle of common courtesy has remained with the Napleton family for the past 80 years, and has led to over 800,000 satisfied Napleton customers with over 68% returning as repeat customers.
As of 2010, the Napleton family owns and operates 64 franchises in 5 states. As the fourth generation of Napletons enter the automotive industry, Customer Satisfaction still tops the priority list. Whether you visit a Napleton store for sales, service, or parts your experience will be one of the industry?s best.
We truly appreciate your business here with the Napleton Group. We hope you enjoy every facet of the Napleton organization from www.napleton.com, to our state of the art facilities, to our experienced & factory certified staff.
Thank you,
The Napleton family
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,213 reviews
November 26, 2018
Great Experience It was a very professional, but friendly environment. The staff was very helpful and respectful. I received an amazing deal, it was a bit over my pric It was a very professional, but friendly environment. The staff was very helpful and respectful. I received an amazing deal, it was a bit over my price range, but they’re flexible and willing to negotiate. More
by melissa25
Employees Worked With
November 25, 2018
Great Experience Great salesman, Jeffrey Parham and the gentleman that I signed the deal with. We love our car, especially all the safety features (Honda CR-V EX). Great salesman, Jeffrey Parham and the gentleman that I signed the deal with. We love our car, especially all the safety features (Honda CR-V EX). More
by Maple311@
Employees Worked With
Other Employees :
Unfortunately, I can't find his card. I closed the deal with him 5stars!
October 31, 2018
I loved working with Stacey and Pedro I Spoke to Stacey and she ensured me I would be greatly taken care of. I got there and just as she said everything was taken care of and ready. she sa I Spoke to Stacey and she ensured me I would be greatly taken care of. I got there and just as she said everything was taken care of and ready. she sat me with a salesperson named Pedro and he was amazing. not only did he care about my needs, he made sure make it quick and easy. 10/10 definitely come back! I look my accord so much thanks Stacey and Pedro! More
by Vero123
October 31, 2018
I Love My New Car Hey this is jasmine Davis and I love my new Honda Accord. Thanks To Steven Martin he helped me pick out my dream car. If you go into Napleton Honda I Hey this is jasmine Davis and I love my new Honda Accord. Thanks To Steven Martin he helped me pick out my dream car. If you go into Napleton Honda I Recommend You Ask For Steven Martin He Is A Great Car Dealer. Thank You More
by Jasmine Davis
Employees Worked With
October 31, 2018
Ask for MICHAEL JOHNSON This dealership itself is already a good one. you have great customer service, nice people, and a bright open setting. however, it all boils down to d This dealership itself is already a good one. you have great customer service, nice people, and a bright open setting. however, it all boils down to dealing with one person and that should be Michael Johnson. He’s very hardworking and will get the job done. More
by Khamp
Employees Worked With
October 31, 2018
Great Car Buying Experience I went to Napleton to look at some cars to see what great choices they had. I was greeted by Steven Martin, he made my car buying experience one of th I went to Napleton to look at some cars to see what great choices they had. I was greeted by Steven Martin, he made my car buying experience one of the best. So please give him a raise.... he deserves it!!! More
by Jerrianne Lewis
Employees Worked With
October 30, 2018
Excellent Michael Johnson was very helpful! I came in today with many questions and Micheal helped me tremendously and I left very satisfied. Will definitely be Michael Johnson was very helpful! I came in today with many questions and Micheal helped me tremendously and I left very satisfied. Will definitely be back! More
by Arexton
Employees Worked With
October 30, 2018
Excellent This was my First time buying a Vehicle on my own, and JP made the buying process very easy for me. I would recommend family and friends to go to Rive This was my First time buying a Vehicle on my own, and JP made the buying process very easy for me. I would recommend family and friends to go to River Oaks Honda. They will not regret it!!! More
by Kenya123
Employees Worked With
October 29, 2018
rhyan you are so dope at what you do thanks ask for rhyan hatter he is good at what he does. and he has a good heart . my overall experience with rhyan and river oaks I can not explained, so pro ask for rhyan hatter he is good at what he does. and he has a good heart . my overall experience with rhyan and river oaks I can not explained, so professional thanks a lot... More
by cgang
Employees Worked With
October 26, 2018
Great Customer Service! My overall experience at Napleton Honda was great! It was my first time purchasing a car and I had the pleasure of working with JP. His customer servi My overall experience at Napleton Honda was great! It was my first time purchasing a car and I had the pleasure of working with JP. His customer service was amazing and he was very professional the entire time. I’d most definitely work with him again in the future! More
by Kayla.Lesain
Employees Worked With
