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Napleton's River Oaks Honda
Lansing, IL
1,199 Reviews
In 1931, Edward W. Napleton opened a small DeSoto franchise on Chicago's south side. He had one guiding business principle: common courtesy. That is, the customer always comes first. This principle of common courtesy has remained with the Napleton family for the past 80 years, and has led to over 800,000 satisfied Napleton customers with over 68% returning as repeat customers.
As of 2010, the Napleton family owns and operates 64 franchises in 5 states. As the fourth generation of Napletons enter the automotive industry, Customer Satisfaction still tops the priority list. Whether you visit a Napleton store for sales, service, or parts your experience will be one of the industry?s best.
We truly appreciate your business here with the Napleton Group. We hope you enjoy every facet of the Napleton organization from www.napleton.com, to our state of the art facilities, to our experienced & factory certified staff.
Thank you,
The Napleton family
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,199 reviews
October 10, 2018
Very satisfied I am very very pleased with how things went at this dealership. I dealt with the one and only Malinda who was so so so helpful and kind. She really is I am very very pleased with how things went at this dealership. I dealt with the one and only Malinda who was so so so helpful and kind. She really is a hardworking woman and will do her best to help the customer get what they are looking for. More
by CK1255
Employees Worked With
October 04, 2018
ALL QUESTIONS WERE ANSWERED GREAT DEALERSHIP AND STAFF JP HAS BEEN A GREAT SALESMAN THIS IS MY 3RD AUTO THAT I HAVE PURCHASED WITH HIM.HE SHOWED HOW TO OPERATE THINGS IN THE AUTO GREAT DEALERSHIP AND STAFF JP HAS BEEN A GREAT SALESMAN THIS IS MY 3RD AUTO THAT I HAVE PURCHASED WITH HIM.HE SHOWED HOW TO OPERATE THINGS IN THE AUTO THAT I DID KNOW HOW TO OPERATE (THANKS JP) More
by NEW CAR
October 03, 2018
Just got a new car This dude is the best sales representative on this planet. Made me buying a car feel like an adventure. Everything was more than perfect will recommen This dude is the best sales representative on this planet. Made me buying a car feel like an adventure. Everything was more than perfect will recommend to anyone looking to get a new car More
by Wilson
Employees Worked With
October 02, 2018
Friendly Service Lina has such a friendly attitude and very understanding. She was able to answer some of my concerns and then transferred me to the right department. Lina has such a friendly attitude and very understanding. She was able to answer some of my concerns and then transferred me to the right department. More
by Maria1954
Employees Worked With
Lina
October 01, 2018
thanks rhyan hatter this is my 7 honda accord thank you so much river oaks honda. i work with serval salesman over the past couple of years but rhyan hatter is the best o this is my 7 honda accord thank you so much river oaks honda. i work with serval salesman over the past couple of years but rhyan hatter is the best one thank you so much More
by omar
Employees Worked With
October 01, 2018
New Civic J.P is an excellent salesman to work with. He gets the transaction done quickly and efficiently!! This is my 5th vehicle from him and will continue J.P is an excellent salesman to work with. He gets the transaction done quickly and efficiently!! This is my 5th vehicle from him and will continue to return there. More
by mmlll92
Employees Worked With
September 30, 2018
just great! Nina was awesome. This was my first car that I bought from Honda. I was recommended to her by my mother who bought 7 cars from Nina. I definitely wil Nina was awesome. This was my first car that I bought from Honda. I was recommended to her by my mother who bought 7 cars from Nina. I definitely will recommend her to others. More
by miaja12
Employees Worked With
September 29, 2018
Phenomenal Nina was great! She sold me my first car. She is friendly and informative! Any questions or concerns i had she was able to address them on the spot. Nina was great! She sold me my first car. She is friendly and informative! Any questions or concerns i had she was able to address them on the spot. She made me feel comfortable. Give her a try and you will not be disappointed. More
by Joyce31
Employees Worked With
September 28, 2018
I can't say enough about this dealership Never had a problem with them and the my sales person worked hard with me to get the deal done I love Nina Perrin at Napleton River Oaks Honda. Never had a problem with them and the my sales person worked hard with me to get the deal done I love Nina Perrin at Napleton River Oaks Honda. More
by Mieshia1987
September 28, 2018
Best customer service Always courteous and friendly. Service a is,always fast with no wait time. And if you need a vehicle ask for Oliver Marin. Go River oaks Honda. Always courteous and friendly. Service a is,always fast with no wait time. And if you need a vehicle ask for Oliver Marin. Go River oaks Honda. More
by Steven D
Employees Worked With
