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Napleton's River Oaks Honda

Lansing, IL

4.8
1,199 Reviews
In 1931, Edward W. Napleton opened a small DeSoto franchise on Chicago's south side. He had one guiding business principle: common courtesy. That is, the customer always comes first. This principle of common courtesy has remained with the Napleton family for the past 80 years, and has led to over 800,000 satisfied Napleton customers with over 68% returning as repeat customers. As of 2010, the Napleton family owns and operates 64 franchises in 5 states. As the fourth generation of Napletons enter the automotive industry, Customer Satisfaction still tops the priority list. Whether you visit a Napleton store for sales, service, or parts your experience will be one of the industry?s best. We truly appreciate your business here with the Napleton Group. We hope you enjoy every facet of the Napleton organization from www.napleton.com, to our state of the art facilities, to our experienced & factory certified staff. Thank you, The Napleton family
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17220 Torrence Ave

Lansing, IL

60438

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Showing 1,199 reviews

August 29, 2018

very pleasant experience I had the pleasure of working with JP as my salesman my experience was very good, I will recommend that people get their automobiles from Napelton Riv More

by Daunique1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Parham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 14, 2018 -

Napleton's River Oaks Honda responded

Thanks so much for the positive feedback and recommendation! If you have any further questions, please give us a call. We're always happy to help!

August 29, 2018

J.P presented the Accord beautifully. J.P. was very knowledgeable about the Honda line of autos. He explained things in a simple manner. I hadn’t bought a new car in 18 years.He made me fe More

by Car driver new and happy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Larry Chambers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Parham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 14, 2018 -

Napleton's River Oaks Honda responded

We appreciate your positive review about your recent experience with us! Please don't hesitate to reach out to us if there's anything more we can do!

August 25, 2018

I love Honda Cars. Well you have great Honda sales Personnel like Jeffery Parham who know the Honda vehicles inside and out. He's always available when requested and wi More

by stu
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Larry Chambers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Parham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ahmad Ali
August 01, 2018

Honda Accord I came in to the Honda Dealership at River Oaks needing a new car, but unsure of what car what would be perfect for me. I was promptly greeted by Shan More

by accord1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shane Spina
July 30, 2018

THANKS RHYAN THANK YOU FOR HELPING MY MOTHER OUT ON HER NEW 2018 HONDA CIVIC THANKS RHYAN THANK YOU SO MUCH ...I WILL SEND MORE PEOPLE YOUR WAY More

by cgang
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rhyan Hatter
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 30, 2018

Great dealership! I got into a new CRV I and really appreciate the time and attention they gave me in finding the right car at the right price. More

by NewCRVguy18
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shane Spina
July 30, 2018

thanks rhyan for helping my father out i worked with a young man name rhyan hatter and he did a wonderful job with all the work he did helping my father out...i love river oaks honda More

by Jimmy B
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rhyan Hatter
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 30, 2018

New CRV!!! I'd driven past the Honda so many times but I never stop in, so I finally come in to try and buy a new truck after speaking with Mercedes. She had Mr More

by Owen_in_the_Truck
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mercedes Mills, Shane Spina
July 28, 2018

An Experience with Jeffrey Parham (J.P.) Upon entering Napleton's River Oaks Honda, I was greeted by the general manager, Glenn Smith. He listened. My problem caused him to seek out J.P, who More

by A Truly Satisfied Customer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Parham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mohammad Suliman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Glen Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 27, 2018

Great Experience The experience was great and I felt at home, great service and my wait time was very short. Very good job. will come back to this dealer again and aga More

by Rosebud
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Parham
5.0
This rating includes all reviews, with more weight given to recent reviews.
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