Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Napleton's River Oaks Honda
Lansing, IL
1,204 Reviews
In 1931, Edward W. Napleton opened a small DeSoto franchise on Chicago's south side. He had one guiding business principle: common courtesy. That is, the customer always comes first. This principle of common courtesy has remained with the Napleton family for the past 80 years, and has led to over 800,000 satisfied Napleton customers with over 68% returning as repeat customers.
As of 2010, the Napleton family owns and operates 64 franchises in 5 states. As the fourth generation of Napletons enter the automotive industry, Customer Satisfaction still tops the priority list. Whether you visit a Napleton store for sales, service, or parts your experience will be one of the industry?s best.
We truly appreciate your business here with the Napleton Group. We hope you enjoy every facet of the Napleton organization from www.napleton.com, to our state of the art facilities, to our experienced & factory certified staff.
Thank you,
The Napleton family
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 1,204 reviews
September 19, 2018
Great car buying experience I HAD A GREAT CAR BUYING EXPERIENCE. I ACTUALLY HATE GOING TO DEALERSHIPS BUT THEY WERE VERY PROFESSIONAL AND IT STARTED WITH MY SALES REP JAY! SHE WA I HAD A GREAT CAR BUYING EXPERIENCE. I ACTUALLY HATE GOING TO DEALERSHIPS BUT THEY WERE VERY PROFESSIONAL AND IT STARTED WITH MY SALES REP JAY! SHE WAS VERY EFFICIENT AND UPFRONT WITH EVERYTHING. I WAS IN AND OUT OF THERE WHICH WAS UNEXPECTED! Thanks Jay for making my car buying experience wonderful! More
by Valkones
Employees Worked With
Jivonne Freeman
September 19, 2018
Worst Service Worst service by Ryan Augustine! Being completely rude over the phone when trying to cancel Vehicle Service Contract. Overprice their cars by adding Worst service by Ryan Augustine! Being completely rude over the phone when trying to cancel Vehicle Service Contract. Overprice their cars by adding extra services that are not needed. More
by tania
Employees Worked With
September 05, 2018
My great experience I had great experience here with my sales associate Jay. She was awesome and got me an awesome DEAL! An also had me in an out I had great experience here with my sales associate Jay. She was awesome and got me an awesome DEAL! An also had me in an out More
by Vonna12
Employees Worked With
Jivone
September 01, 2018
Awesome Jeff Parham is the best. Simply love him. Every one in the entire place was wonderful. I would definitely recommend this place. Jeff really work with Jeff Parham is the best. Simply love him. Every one in the entire place was wonderful. I would definitely recommend this place. Jeff really work with us. More
by Denise123
Employees Worked With
August 30, 2018
I am now a River Oaks Honda guy for life! J.P. (Jeff Parham) and Larry Chambers are true professionals and make the new car buying experience a breeze. Honest, informative, and all around gre J.P. (Jeff Parham) and Larry Chambers are true professionals and make the new car buying experience a breeze. Honest, informative, and all around great guys. I was thoroughly impressed. If you want a no-stress experience, make your appointment today. More
by K. Trezak
August 29, 2018
very pleasant experience I had the pleasure of working with JP as my salesman my experience was very good, I will recommend that people get their automobiles from Napelton Riv I had the pleasure of working with JP as my salesman my experience was very good, I will recommend that people get their automobiles from Napelton River Oaks Honda Edith J. More
by Daunique1
Employees Worked With
August 29, 2018
J.P presented the Accord beautifully. J.P. was very knowledgeable about the Honda line of autos. He explained things in a simple manner. I hadn’t bought a new car in 18 years.He made me fe J.P. was very knowledgeable about the Honda line of autos. He explained things in a simple manner. I hadn’t bought a new car in 18 years.He made me feel very comfortable. And my got to hit the GONG she was very pleased More
by Car driver new and happy
August 25, 2018
I love Honda Cars. Well you have great Honda sales Personnel like Jeffery Parham who know the Honda vehicles inside and out. He's always available when requested and wi Well you have great Honda sales Personnel like Jeffery Parham who know the Honda vehicles inside and out. He's always available when requested and will assist with any problems or concerns regarding your vehicle. Also, the delivery manager Larry Chambers who is very knowledgeable of the technical aspects of my Honda C R V. More
by stu
August 01, 2018
Honda Accord I came in to the Honda Dealership at River Oaks needing a new car, but unsure of what car what would be perfect for me. I was promptly greeted by Shan I came in to the Honda Dealership at River Oaks needing a new car, but unsure of what car what would be perfect for me. I was promptly greeted by Shane Spina with his expert knowledge on all things Honda. He was very patient in showing me all of my options and was sure to include options that were along my price range. I have returned to Honda since purchasing my vehicle and Spina continues to be very accomodating to me. I'm very thankful to everyone at Honda! More
by accord1
Employees Worked With
Shane Spina
July 30, 2018
Great dealership! I got into a new CRV I and really appreciate the time and attention they gave me in finding the right car at the right price. I got into a new CRV I and really appreciate the time and attention they gave me in finding the right car at the right price. More
by NewCRVguy18
Employees Worked With
Shane Spina
