Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Napleton's River Oaks Honda
Lansing, IL
1,204 Reviews
In 1931, Edward W. Napleton opened a small DeSoto franchise on Chicago's south side. He had one guiding business principle: common courtesy. That is, the customer always comes first. This principle of common courtesy has remained with the Napleton family for the past 80 years, and has led to over 800,000 satisfied Napleton customers with over 68% returning as repeat customers.
As of 2010, the Napleton family owns and operates 64 franchises in 5 states. As the fourth generation of Napletons enter the automotive industry, Customer Satisfaction still tops the priority list. Whether you visit a Napleton store for sales, service, or parts your experience will be one of the industry?s best.
We truly appreciate your business here with the Napleton Group. We hope you enjoy every facet of the Napleton organization from www.napleton.com, to our state of the art facilities, to our experienced & factory certified staff.
Thank you,
The Napleton family
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 1,204 reviews
November 14, 2017
AWESOME!!! Highly satisfied with my overall experience in purchasing a new car. Steven Martin went above and beyond the call of duty from greeting to closing. Highly satisfied with my overall experience in purchasing a new car. Steven Martin went above and beyond the call of duty from greeting to closing. More
by Luvbug123
Employees Worked With
Steven Martin
November 11, 2017
Outstanding I am a very satisfied new Honda customer! Had a great experience purchasing my new vehicle . JP and the Honda Team was very attentive ,patience and I am a very satisfied new Honda customer! Had a great experience purchasing my new vehicle . JP and the Honda Team was very attentive ,patience and professional in their trade. I would highly recommend my friends to this dealership JP thanks for everything More
by Honda
Employees Worked With
November 11, 2017
Great Experience I went in for an oil change and ended up getting a 2017 Civic. Steven Martin is an excellent salesman. He really went the extra mile and provide a I went in for an oil change and ended up getting a 2017 Civic. Steven Martin is an excellent salesman. He really went the extra mile and provide a great car buying experience. I highly recommend him, gking More
by gingrsnpz7
Employees Worked With
Steven Martin
November 11, 2017
Great Salesman and Dealership I was looking to buy my second Civic, and Oliver made everything so smooth, he worked with me about 3 weeks and he sent me pictures of the car and obv I was looking to buy my second Civic, and Oliver made everything so smooth, he worked with me about 3 weeks and he sent me pictures of the car and obviosuly let me test drive it. He made the process very easy and smooth, gave me many options and best for my own interest, and finally I got my new Civic, so if you need someone to help you go to Oliver, amazing guy and salesman. More
by Gravity14
Employees Worked With
November 09, 2017
Car buyer I came in to get and oil change and this nice guy Ernest just kept insisting....... Yes I bother a Pilot 2015 grey. Thanks Ernest I came in to get and oil change and this nice guy Ernest just kept insisting....... Yes I bother a Pilot 2015 grey. Thanks Ernest More
by Dbradley15532
Employees Worked With
November 07, 2017
2017 Honda Civic Earnest norman is the best salesman and really helped my friend to find the perfect car. i would highly recommend him. great guy very knowledgeable Earnest norman is the best salesman and really helped my friend to find the perfect car. i would highly recommend him. great guy very knowledgeable More
by Bails1017
Employees Worked With
November 06, 2017
New car same budget After an unfortunate mishap with my first vehicle I needed a vehicle ASAP! After a bad experience at the Honda dealership in Matteson I was ready to s After an unfortunate mishap with my first vehicle I needed a vehicle ASAP! After a bad experience at the Honda dealership in Matteson I was ready to say screw Honda and go over to Chevy! James wasn’t having it! He worked with me for as long as I needed to ensure my strict budget and guidelines were not thrown out of the window while buyinh my first vehicle through financing! James has followed up with me in the few days I’ve had the vehicle and I cannot thank him enough! More
by Nique124
Employees Worked With
James Bell
November 05, 2017
Bruno is amazing Had a great experience purchasing a new vehicle. Bruno was knowledgeable and attentive. Answered all my questions and assisted me with awesome option Had a great experience purchasing a new vehicle. Bruno was knowledgeable and attentive. Answered all my questions and assisted me with awesome options. Thanks for everything Bruno. Originally spoke with Stacey who made sure I was handled well prior to my interaction with Bruno. Great job Stacey. More
by Lovely
November 04, 2017
2017 Honda Civic Earnest was very helpful in finding me the perfect vehicle. Very helpful and knowledgeable with information. I’m very picky but he had a lot of patien Earnest was very helpful in finding me the perfect vehicle. Very helpful and knowledgeable with information. I’m very picky but he had a lot of patience. More
by Mnspearmon
Employees Worked With
November 04, 2017
Buying a new car I had an excellent experience with Earnest Norman. He was able to get me everything I wanted in a new car. He was also able to answer Abby questions a I had an excellent experience with Earnest Norman. He was able to get me everything I wanted in a new car. He was also able to answer Abby questions and concerns I had about the deal. More
by LavalaisM
Employees Worked With
