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Napleton's River Oaks Honda
Lansing, IL
1,204 Reviews
In 1931, Edward W. Napleton opened a small DeSoto franchise on Chicago's south side. He had one guiding business principle: common courtesy. That is, the customer always comes first. This principle of common courtesy has remained with the Napleton family for the past 80 years, and has led to over 800,000 satisfied Napleton customers with over 68% returning as repeat customers.
As of 2010, the Napleton family owns and operates 64 franchises in 5 states. As the fourth generation of Napletons enter the automotive industry, Customer Satisfaction still tops the priority list. Whether you visit a Napleton store for sales, service, or parts your experience will be one of the industry?s best.
We truly appreciate your business here with the Napleton Group. We hope you enjoy every facet of the Napleton organization from www.napleton.com, to our state of the art facilities, to our experienced & factory certified staff.
Thank you,
The Napleton family
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,204 reviews
October 31, 2017
The service at the dealership It’s was excellent, quick, and worth my time. The salesman was wonderful, very pleasant and polite. The atmosphere was great and I would recommend you It’s was excellent, quick, and worth my time. The salesman was wonderful, very pleasant and polite. The atmosphere was great and I would recommend you guys to someone else. More
by Bettyboop38
Employees Worked With
October 31, 2017
AMAZING The team at this dealership is amazing !!! they were very helpful and friendly and got me into the perfect vehicle i would like to especially thank my The team at this dealership is amazing !!! they were very helpful and friendly and got me into the perfect vehicle i would like to especially thank my sales Lacee “Big” Ealom More
by Jay Bernard
Employees Worked With
Lacee Ealom
October 31, 2017
Great experience. My experience was Michael was unlike any other sales man. He was very patience with me, regarding the car process. Not only was he patience, but he to My experience was Michael was unlike any other sales man. He was very patience with me, regarding the car process. Not only was he patience, but he took everything I said into consideration. More
by Carguy
Employees Worked With
October 31, 2017
Awesome Demetrius was very knowledgeable, took care of me answered all my questions, if your planning on buying a car go see Demetrius awesome customer servi Demetrius was very knowledgeable, took care of me answered all my questions, if your planning on buying a car go see Demetrius awesome customer service More
by Do wat u luv, luv wat u do
Employees Worked With
Demetrius Rudd
October 30, 2017
please with service Hey Jeff thanks for the amazing service you provided. I will recommand you to any one. Im enjoying my truck. You gave a good day Hey Jeff thanks for the amazing service you provided. I will recommand you to any one. Im enjoying my truck. You gave a good day More
by lil donny
Employees Worked With
October 24, 2017
Awesome experience! It was my first time buying a car and Oliver made it an awesome experience. I really enjoyed the time I spent at Napleton. If you need a new car, go t It was my first time buying a car and Oliver made it an awesome experience. I really enjoyed the time I spent at Napleton. If you need a new car, go to Oliver and I guarantee your experience will be as awesome and smooth as mine! More
by PatriciaV
Employees Worked With
October 22, 2017
Car upgrade Mr. Norman was very professional. He was helpful and knowledgeable. The cars that he made available to me fitted my and families needs. The space t Mr. Norman was very professional. He was helpful and knowledgeable. The cars that he made available to me fitted my and families needs. The space that's available in this Honda is perfect. More
by Gorgeous64
Employees Worked With
October 17, 2017
Excellent Oliver was very polite and professional during my visit at Napleton Honda. Will be returning for future business. Go see Oliver Marin for your next ne Oliver was very polite and professional during my visit at Napleton Honda. Will be returning for future business. Go see Oliver Marin for your next new car. More
by Sweetsteph86
Employees Worked With
October 17, 2017
OMG the best service!!!! Superb service!!! Earnest provided me with excellent customer service. The absolute besr experience!!!!! Highly Highly recommend this dealership and t Superb service!!! Earnest provided me with excellent customer service. The absolute besr experience!!!!! Highly Highly recommend this dealership and that salesperson although i image the are all just as fabulous!!! More
by Yolanda Neal
Employees Worked With
October 12, 2017
EXCELLENT STAFF AND CAR SELECTION My sales associate, James W. Bell, was by far the best at his job and this was my third Honda purchase, all from different Honda dealerships. He worke My sales associate, James W. Bell, was by far the best at his job and this was my third Honda purchase, all from different Honda dealerships. He worked extremely hard to get me in a great Honda Accord that I can afford the monthly car payment - which was a major issue in my case. I also didn't have much to put down and my credit in the lower 600s. However, he was determined to work something out so that I would leave happy and in a car that I love. I was completely blown away with what he was able to do despite my difficult financial situation. I HIGHLY RECOMMEND Mr. Bell if you are looking for a new/used Honda, even if the dealership is a far drive - it's definitely worth it. The whole staff is very friendly, efficient, and accommodating. Larry Chambers the Delivery Manager was also very thorough, friendly, informative, professional, and patient as well. My overall experience highly exceeded my expectations. More
by egarcia84
