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Napleton's River Oaks Honda

Lansing, IL

4.8
1,101 Reviews
In 1931, Edward W. Napleton opened a small DeSoto franchise on Chicago's south side. He had one guiding business principle: common courtesy. That is, the customer always comes first. This principle of common courtesy has remained with the Napleton family for the past 80 years, and has led to over 800,000 satisfied Napleton customers with over 68% returning as repeat customers. As of 2010, the Napleton family owns and operates 64 franchises in 5 states. As the fourth generation of Napletons enter the automotive industry, Customer Satisfaction still tops the priority list. Whether you visit a Napleton store for sales, service, or parts your experience will be one of the industry?s best. We truly appreciate your business here with the Napleton Group. We hope you enjoy every facet of the Napleton organization from www.napleton.com, to our state of the art facilities, to our experienced & factory certified staff. Thank you, The Napleton family
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17220 Torrence Ave

Lansing, IL

60438

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Showing 1,101 reviews

December 22, 2016

Jeff Parham Rocks! We've always received great service at River Oaks Honda! They treat us like family, which is very important. Jeff Parham is our favorite Salesman ther More

by NVouge
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Parham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 22, 2016 -

Napleton's River Oaks Honda responded

Thank you for the review! We love going above and beyond for our customers in order to make them feel welcome and a part of the Napleton family. Jeff will be happy to see your kind words; we'll tell him to keep up the great work. We appreciate your business and look forward to serving you again in the future!

December 21, 2016

Christmas present! Frazier was quite helpful and patient. I felt he really had my best interest in mind. I would truly recommend this place going forward to anybody! More

by MichaelShaver
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Darryl Frazier
Dec 21, 2016 -

Napleton's River Oaks Honda responded

Thanks for your review, Michael! We're glad to hear that Frazier provided you with such great service. We'll let him know to keep up the excellent work. We appreciate your business, have a happy holiday!

December 20, 2016

Chikano is the best salesperson! Chikano gave me superb and knowledgeable service! He made the hard process of buying a car a joy! I am recommending him to everyone I know. The entire More

by Napletonfan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chicano Alejandro
Dec 20, 2016 -

Napleton's River Oaks Honda responded

Thank you for your kind feedback! Our team is proud of our helpful, knowledgeable service. We'll let Chikano know to keep up the excellent work. We look forward to seeing you again, have a happy holiday!

December 16, 2016

Jill Verbich made my day!! I went to Napoleon Honda for oil change and suddenly I remembered to follow up my aunt referral fee. I'm waiting for almost 20 mins all of the sudden More

by Mr smile!!
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jill Verbich
Dec 16, 2016 -

Napleton's River Oaks Honda responded

Thank you for your feedback, Mr. Smile! We will be happy to let Jill know about your review. Thank you for the five stars!

December 15, 2016

Fantastic Service I would like to thank Luiz Alejandro for his great service and taking good care of me. He make sure I was fully satisfied and that I received a good p More

by Windcindy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chicano Alejandro
Dec 16, 2016 -

Napleton's River Oaks Honda responded

Thank you for your valuable feedback! It will be our pleasure to let Luiz know about your five-star review. Thank you for choosing Napleton River Oaks Honda!

December 08, 2016

Great customer service! Mr. Alejandros efforts in trying to put me in a car that was perfect for me remains very much appreciated! All his time and effort is why I would reco More

by Shelita Allen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chicano Alejandro
Dec 08, 2016 -

Napleton's River Oaks Honda responded

Thank you for the review, Shelita! It's our goal to provide our customers with outstanding personalized service in order to match them with the perfect vehicle! Congratulations on your purchase!

December 06, 2016

A success sale Luis Chicano helped me purchased my car. He was very patient with me. He also helped me find some good car insurance for a reasonable rate. Thanks aga More

by Scoleman81
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chicano Alejandro
Dec 06, 2016 -

Napleton's River Oaks Honda responded

Thanks for your review! We're glad to hear that Luis was so helpful. We'll be sure to pass along your kind feedback. We appreciate your business, we hope to see you again!

November 30, 2016

Great experience with Mike Smith Came here not knowing anything and got a great deal on a new Honda. I will definelty recommend napleton to all my friends and family. Specifically Mik More

by DrCold89
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Smith
Dec 01, 2016 -

Napleton's River Oaks Honda responded

Thanks for the great review! We're glad that you had such an enjoyable experience with us. We'll let Mike know to keep up the excellent work. Congratulations on your new Accord, we appreciate your business and your recommendation!

November 30, 2016

Awesome As a commuter student I really needed a dependable car to get me back and forth from school. Previously, I had a car my parents bought while I was in More

by Denise D
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Smith
Dec 01, 2016 -

Napleton's River Oaks Honda responded

Thank you for the five-star review, Denise! We're glad that Mike could help you find the vehicle of your dreams. We appreciate your business and look forward to serving you again in the future!

November 27, 2016

I felt like I was part of the Honda family I was in tough situation and needed a dependable car. I've dealt with River Oaks Honda before and they never let me down. I walked in and received goo More

by Wayno
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Larry Chambers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Parham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 28, 2016 -

Napleton's River Oaks Honda responded

Congratulations on your new vehicle, Wayno! We are so happy to hear about your experience with Larry, Jeff, and the rest of our team. Thank you for choosing Napleton River Oaks Honda!

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