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Napleton's River Oaks Honda
Lansing, IL
1,199 Reviews
In 1931, Edward W. Napleton opened a small DeSoto franchise on Chicago's south side. He had one guiding business principle: common courtesy. That is, the customer always comes first. This principle of common courtesy has remained with the Napleton family for the past 80 years, and has led to over 800,000 satisfied Napleton customers with over 68% returning as repeat customers.
As of 2010, the Napleton family owns and operates 64 franchises in 5 states. As the fourth generation of Napletons enter the automotive industry, Customer Satisfaction still tops the priority list. Whether you visit a Napleton store for sales, service, or parts your experience will be one of the industry?s best.
We truly appreciate your business here with the Napleton Group. We hope you enjoy every facet of the Napleton organization from www.napleton.com, to our state of the art facilities, to our experienced & factory certified staff.
Thank you,
The Napleton family
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Top Reviewed Employees
Latest Reviews
June 04, 2018
1st time car buyer experience
I purchased my first car from this dealership and it was honestly an amazing experience. Everyone was attentive and friendly. I didn't feel pressured
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by Selma620
June 04, 2018
Friendly, honest people
We drove 2 1/2 hours to buy a specific car. JP went above and beyond to make sure that the car was there and ready to test drive. He was great to de
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by carbuyer90
June 03, 2018
great experince ! fast service, great sales man Earnest
Please go to River Oaks Honda and ask for a sales man by the name Earnest Norman. This man solid me two cars. I bought a 2013 Ford focus last year. Th
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by mslady
Employees Worked With
Dealership Inventory (176 Vehicles)
Photos & Amenities
- Automated Car Wash
- Cable TV
- Express Service
- Children's Play Room
- Free Coffee
- Free WiFi
- Instant Financing
- Authorized Parts Store
- Pet Friendly
- Shuttle Service
- Vending Machines
- After Hours Drop-Off
- Customer Lounge Area
- Drive-In Service
- Authorized Accessories Store
- Free Loaner Cars
- Free Drinks
- Cheapest Prices
- Friendly atmosphere
- Customer appreciation day
- After Hour Drop-Off
- Valet Parking
- Free Popcorn
- Customer Education Programs
- Rental Car Service Onsite
