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Napleton's Valley Hyundai
Aurora, IL
2,616 Reviews
Edward W. Napleton, opened his first automotive business in 1931 on Chicago's South Side. With a $700 loan, a strong work ethic and a belief in common courtesy, he opened the Napleton Buick Service Station. Francis Napleton, Edward's son, was by his side to help foster the growth of the young business in its early years.
Napleton's first dealership was a DeSoto franchise, and when that brand was discontinued with little warning, Napleton quickly aligned itself with another Chrysler nameplate, Plymouth, eventually being awarded several additional franchises. Edward and Francis both believed in hard work and exceptional customer service, values that they passed down to the next generation of Napletons. Five of Francis' eight children have worked in the auto business their entire lives.
Edward F. ("Ed") Napleton, Francis' son, is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks, serving as a technician, then in sales and finance, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Today, the Ed Napleton Family operates more than 74 franchises in seven states. Taking pride in helping each community they live and work in, the Napleton Family name has become synonymous with excellence and teamwork. What started as a small family-owned business has blossomed into one of the most forward-thinking dealership groups in the country. Four of Ed's five children have proudly joined him in pursuing the family business and have a hand in the company's day-to-day operations.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 2,616 reviews
June 17, 2025
I had the pleasure of working with Stephanie. I went to the dealership already knowing which car I was looking to purchase. She easily guided me through the process, and in a timely manner. Any q I went to the dealership already knowing which car I was looking to purchase. She easily guided me through the process, and in a timely manner. Any questions or concerns that I had were clearly addressed. She was very pleasant to work with and was quite relatable. She was respectful, and did not try to push anything on me that I was not interested in. They matched the TrueCar price immediately, so there was no haggling. The process to purchase the vehicle was very straightforward and all of my questions were answered. I was dreading going through the whole process, but after two visits I basically signed the papers and was out a little after two hours later. Overall, it was a very pleasant experience. More
by xbatgirl3003x
Employees Worked With
Stephanie Ferrer
June 13, 2025
I had a great experience at Napleton’s Valley Hyundai. I worked with Dion who made the process easy. He was able to provide details on the vehicle prior to visiting, even sent a video of the vehicle for m I worked with Dion who made the process easy. He was able to provide details on the vehicle prior to visiting, even sent a video of the vehicle for me to see. I would recommend NVH to anyone in the market for a vehicle. More
by Richie_Rich
Employees Worked With
Dion
June 13, 2025
Jordan was professional from start to finish and made the purchase very easy and enjoyable. I would recommend him to anyone. I am very happy overall purchase very easy and enjoyable. I would recommend him to anyone. I am very happy overall More
by Nolly Barragan
June 13, 2025
Dion and Rick did a great job working with me to craft a fairly priced and reasonable deal. Their hard work and dedication to formulate a great deal was very evident. Their kindness and respect went a long fairly priced and reasonable deal. Their hard work and dedication to formulate a great deal was very evident. Their kindness and respect went a long way during the negotiation process More
by Wcihlar1
June 11, 2025
Great experience working with team of Dion, Rick and Deb. Most professional, empathetic, conscience and hard working. Patiently worked with us for best deal. Confidently recommend this dealership for eith Most professional, empathetic, conscience and hard working. Patiently worked with us for best deal. Confidently recommend this dealership for either new or pre-owned vehicle!! More
by Topcoach3
June 09, 2025
Mark and Stephanie were supper professional and helpful, supportive and polite to work with, highly recommended this dealership and their staff supportive and polite to work with, highly recommended this dealership and their staff More
by pance.kirovski
May 23, 2025
We just bought our brand new Hyundai from Jordan of Napleton Valley Hyundai and he was amazing. Highly recommend. Napleton Valley Hyundai and he was amazing. Highly recommend. More
by Marks
Employees Worked With
May 19, 2025
Stephanie Ferrer is the reason I came back to Napleton Valley Hyundai. She is very informative and knowledgeable about the products and she makes the experience outstanding. Thank you Stephanie!!!! Valley Hyundai. She is very informative and knowledgeable about the products and she makes the experience outstanding. Thank you Stephanie!!!! More
by 2300aja
