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Napleton's Valley Hyundai
Aurora, IL
2,570 Reviews
Edward W. Napleton, opened his first automotive business in 1931 on Chicago's South Side. With a $700 loan, a strong work ethic and a belief in common courtesy, he opened the Napleton Buick Service Station. Francis Napleton, Edward's son, was by his side to help foster the growth of the young business in its early years.
Napleton's first dealership was a DeSoto franchise, and when that brand was discontinued with little warning, Napleton quickly aligned itself with another Chrysler nameplate, Plymouth, eventually being awarded several additional franchises. Edward and Francis both believed in hard work and exceptional customer service, values that they passed down to the next generation of Napletons. Five of Francis' eight children have worked in the auto business their entire lives.
Edward F. ("Ed") Napleton, Francis' son, is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks, serving as a technician, then in sales and finance, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Today, the Ed Napleton Family operates more than 74 franchises in seven states. Taking pride in helping each community they live and work in, the Napleton Family name has become synonymous with excellence and teamwork. What started as a small family-owned business has blossomed into one of the most forward-thinking dealership groups in the country. Four of Ed's five children have proudly joined him in pursuing the family business and have a hand in the company's day-to-day operations.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 2,570 reviews
October 28, 2019
Excellent and Efficient The product specialist I worked with was Nizar. He knew the Genesis lineup backward and forwards and was able to advise me and answer all of my questi The product specialist I worked with was Nizar. He knew the Genesis lineup backward and forwards and was able to advise me and answer all of my questions. When it came time to the deal-making part, he was efficient and and no-nonsense, which was refreshing. The whole process was done quickly and I was extremely satisfied! I would highly recommend working with Nizar. More
by Karl
Employees Worked With
Nizar Assria
Helpful October 27, 2019
2020 Santa Fe Kostas made our purchase experience a great one. He was polite and engaging. The negotiations went smooth and I can’t wait to get into my new Santa Kostas made our purchase experience a great one. He was polite and engaging. The negotiations went smooth and I can’t wait to get into my new Santa Fe More
by Mrpdef
October 26, 2019
Accommodating and Friendly Nizar made the car shopping experience significantly easier and was able to get us an agreeable price that worked for both of us. I will definitely wo Nizar made the car shopping experience significantly easier and was able to get us an agreeable price that worked for both of us. I will definitely work with Nizar for my next car buying experience. More
by Todd
Employees Worked With
Nizar Assria
October 25, 2019
Definitely Customer Focused! I was leasing a 2016 Sonata Sport and the lease-end date had arrived. I had decided to keep the 2016 vehicle. Ryan Hammonds was my sales consultant I was leasing a 2016 Sonata Sport and the lease-end date had arrived. I had decided to keep the 2016 vehicle. Ryan Hammonds was my sales consultant and persuaded me to consider leasing a 2019 vehicle. He informed me of current rebates available on 2019 vehicles. After suggesting I test drive a 2019 Sonata... my mind was changed and Ryan put me in a new 2019 vehicle. More
by Debbie
Employees Worked With
Other Employees :
Oscar, the manager of Napleton Hyundai, called the next day to thank me for the business.
October 24, 2019
Nice experience. Nice salemen helped work a decent deal. Even bought us lunch. Helped get the car my wife really wanted. Helped go over the features of the car befor Nice salemen helped work a decent deal. Even bought us lunch. Helped get the car my wife really wanted. Helped go over the features of the car before we left. Thanks Mike. More
by Travis
Employees Worked With
Mike Cummings
October 24, 2019
Palisade 2020 I’m very happy of my purchase of 2020 Palisade!!! Kostas was great! He took the time to explain and show me the car! Oscar was also great explaining m I’m very happy of my purchase of 2020 Palisade!!! Kostas was great! He took the time to explain and show me the car! Oscar was also great explaining me the lease options. I do recommend Kostas More
by Jose Fuentes
Employees Worked With
Kostas Kourpas
October 24, 2019
Used Car Purchase All staff were extremely accommodating, friendly, and super welcoming. They answered all my questions and always had a smile on their face. I felt com All staff were extremely accommodating, friendly, and super welcoming. They answered all my questions and always had a smile on their face. I felt comfortable and confident in my purchase and in this dealer. I am so excited to come back in the future for further business!! More
by Hannah
October 22, 2019
5 stars ***** Very pleased with the service I received and my vehicle purchase. My sales consultant Dion Allen was very pleasant and informative before and after my Very pleased with the service I received and my vehicle purchase. My sales consultant Dion Allen was very pleasant and informative before and after my purchase. More
by Angie
Employees Worked With
Keila, over the phone. Excellent customer service., Dion Allen
October 22, 2019
Very easy and helpful My salesman Michael made it very easy and stress free!!! Got a great car for the payments I wanted. I highly recommend this dealership and Michael Cum My salesman Michael made it very easy and stress free!!! Got a great car for the payments I wanted. I highly recommend this dealership and Michael Cummings! More
by Trudy
Employees Worked With
Michael Cummings
October 21, 2019
Great experience Great costumer service! Nizar was easy to work with and was so helpful every step of the way. I would recommend coming to him if anyone is looking to Great costumer service! Nizar was easy to work with and was so helpful every step of the way. I would recommend coming to him if anyone is looking to purchase a Hyundai! More
by MeganVan032
Employees Worked With
Nizar Assria
