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Napleton's Valley Hyundai

Aurora, IL

4.7
2,567 Reviews
Edward W. Napleton, opened his first automotive business in 1931 on Chicago's South Side. With a $700 loan, a strong work ethic and a belief in common courtesy, he opened the Napleton Buick Service Station. Francis Napleton, Edward's son, was by his side to help foster the growth of the young business in its early years. Napleton's first dealership was a DeSoto franchise, and when that brand was discontinued with little warning, Napleton quickly aligned itself with another Chrysler nameplate, Plymouth, eventually being awarded several additional franchises. Edward and Francis both believed in hard work and exceptional customer service, values that they passed down to the next generation of Napletons. Five of Francis' eight children have worked in the auto business their entire lives. Edward F. ("Ed") Napleton, Francis' son, is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks, serving as a technician, then in sales and finance, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois. Today, the Ed Napleton Family operates more than 74 franchises in seven states. Taking pride in helping each community they live and work in, the Napleton Family name has become synonymous with excellence and teamwork. What started as a small family-owned business has blossomed into one of the most forward-thinking dealership groups in the country. Four of Ed's five children have proudly joined him in pursuing the family business and have a hand in the company's day-to-day operations.
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4333 Ogden Ave.

Aurora, IL

60504

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Showing 2,567 reviews

October 18, 2019

Goran at Napleton- always got your back! Between my wife and I, we have gotten three vehicles from Goran. He has always been extremely helpful, and actually listens to what you want instead o More

by LurchEsquire
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Goran Milidrag
Oct 22, 2019 -

Napleton's Valley Hyundai responded

Thank you so much for your positive comments about Napleton's Valley Hyundai! Please don't hesitate to reach out if there's anything additional we can do for you.

October 17, 2019

New G70 Lease Nizar Assria could not have been more helpful. He had excellent knowledge of the G70 and searched for days to track down my perfect vehicle. I highl More

by KCS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nizar Assria
Oct 22, 2019 -

Napleton's Valley Hyundai responded

Thanks for the positive feedback and recommendation! If you have any further questions, please give us a call. We're always happy to help!

October 17, 2019

5th car purchase A+ This is the fifth car we purchase from Napleton’s Valley Hyundai. We worked with Nizar and Steve Cree. Both provided excellent service and we are ve More

by Mr lason
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ann Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Al Abbas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Cunningham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve Cree, Nizar Assria, Aneisha Landrum, Keayana Gaona
Oct 22, 2019 -

Napleton's Valley Hyundai responded

We strive for 100% satisfaction, and it is great to see you had such a positive experience at Napleton's Valley Hyundai. Please don't hesitate to reach out if there's anything additional we can do for you.

October 17, 2019

Napleton's Hyundai is dishonest and proud of it. Napleton's Valley Honda had a sale advertised online for a 2019 Sonata for $16809. The ad said that additional incentives also available. When I test More

by SM
Recommend Dealer
No
Employees Worked With
I do not feel comfortable calling this employee out by name. His name is not on the above list.
Nov 04, 2019 -

Napleton's Valley Hyundai responded

We always strive to do 100% for all of our customers, so we're extremely disappointed to hear of your negative experience with us. We would like to get more details about your visit with us. Please contact our Manager at (630) 851-2500 so that we may ensure your experiences with our dealership are more pleasant moving forward. We will work with you to resolve this matter to your satisfaction.

October 17, 2019

Amazing Service! Ryan made my time in the dealership go by very quickly! Ryan was very friendly, helpful and knowledgeable with all the questions I had for him. More

by Alan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Hammonds
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 17, 2019 -

Napleton's Valley Hyundai responded

Alan, we are pleased to hear of your experience with us. Customer satisfaction is one of our top priorities and we're glad to know Ryan was so helpful! Our team is available should you require any extra help.

October 16, 2019

Excellent service We came out looking for used car for our son, we worked with Nizar Assria who was easy to work with and we got a great deal and a great car. We had co More

by Cmcverde
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nizar Assria
Oct 19, 2019 -

Napleton's Valley Hyundai responded

Congratulations on your son's new car! It is great to hear Nizar was knowledgeable and pleasant to work with. We hope to see you again! We hope you continue to choose us for all your automotive needs! Take care!

October 16, 2019

Best Dealership & Sales Rep Nizar It’s no wonder why Napleton Valley Hyundai was voted #1 Hyundai dealership in the Midwest, they truly are the best! I went in for a basic oil change o More

by Cc Avery
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Oliver, Nizar Assria, Aneisha Landrum
Oct 19, 2019 -

Napleton's Valley Hyundai responded

Congratulations on your new car! It is great to hear Nizar and Ole were knowledgeable and pleasant to work with. We hope to see you again! We hope you continue to choose us for all your automotive needs! Take care!

October 15, 2019

Very friendly and nice guys They are very nice and friendly people, they helped us in choosing a car and they gave a us best price. I would like to suggest everyone to visit here More

by Syed
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Al Abbas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Cunningham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nizar Assria
Oct 17, 2019 -

Napleton's Valley Hyundai responded

Thank you so much for sharing your recent experience with us, Syed! We work hard to provide each of our clients with the best automotive experience! We hope to see you again! Thank you for the recommendation, and have an amazing day!

October 15, 2019

Best customer service Nizar and ali they were very helpful in making the deal works,the best part is they were very friendly I would definitely refer my family and friends More

by Anas
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ole , Nizar Assria
Oct 17, 2019 -

Napleton's Valley Hyundai responded

Anas, thank you for your feedback. We're thrilled you found Nizar and Ali knowledgeable and the whole experience pleasant and easy. Thanks for the kind words! We appreciate you recommending us to your friends and family.

October 15, 2019

customer service I have been reaching out to the dealership for an answer on a refund due to me for the last 12 weeks. Sad to say that a dealership of this size has no More

by Leslie
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Al Abbas
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Marina, Angel, Al Abbas's assistant, email, and the other lady in the finance dept that I first started this process with.
Nov 01, 2019 -

Napleton's Valley Hyundai responded

Leslie, we're extremely disappointed to hear that you left Napleton's Valley Hyundai unsatisfied. There seem to have been some breaks in communication. Please contact our Manager at (630) 851-2500 so that we may ensure your experiences with our dealership are more pleasant moving forward.

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