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Napleton's Valley Hyundai
Aurora, IL
2,567 Reviews
Edward W. Napleton, opened his first automotive business in 1931 on Chicago's South Side. With a $700 loan, a strong work ethic and a belief in common courtesy, he opened the Napleton Buick Service Station. Francis Napleton, Edward's son, was by his side to help foster the growth of the young business in its early years.
Napleton's first dealership was a DeSoto franchise, and when that brand was discontinued with little warning, Napleton quickly aligned itself with another Chrysler nameplate, Plymouth, eventually being awarded several additional franchises. Edward and Francis both believed in hard work and exceptional customer service, values that they passed down to the next generation of Napletons. Five of Francis' eight children have worked in the auto business their entire lives.
Edward F. ("Ed") Napleton, Francis' son, is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks, serving as a technician, then in sales and finance, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Today, the Ed Napleton Family operates more than 74 franchises in seven states. Taking pride in helping each community they live and work in, the Napleton Family name has become synonymous with excellence and teamwork. What started as a small family-owned business has blossomed into one of the most forward-thinking dealership groups in the country. Four of Ed's five children have proudly joined him in pursuing the family business and have a hand in the company's day-to-day operations.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 2,567 reviews
October 05, 2019
I would like to take the time to thank Nizar and the whole Hyundai team for there hard work in getting me approved for my brand new vehicle I would recommend them to anyone interested in purcha whole Hyundai team for there hard work in getting me approved for my brand new vehicle I would recommend them to anyone interested in purchasing a new car thanks again for all your help and compassion in this process. More
by Tiffany
Employees Worked With
Nizar Assria
Helpful October 05, 2019
I want to start off by saying he is professional and patient my sister was in the market for a Palisade and he gained our trust from the start provided us with a nice friendly experience from s patient my sister was in the market for a Palisade and he gained our trust from the start provided us with a nice friendly experience from start to finish. Thanks for all your help. More
by Kimberly
Employees Worked With
Nizar Assria
October 05, 2019
Absolutely awesome!!!!! Nizar is first class and the best salesmen I have ever dealt with. Super personable and explains everything in fantastic detail!!!!! He is as good as Nizar is first class and the best salesmen I have ever dealt with. Super personable and explains everything in fantastic detail!!!!! He is as good as it gets. More
by bvites01
Employees Worked With
Nizar Assria
October 04, 2019
I bought a car from Kostas in 2017 and I came back a Napleton valley Hyundai and kostas was still with Hyundai. That made me extremely happy! I traded my Tucson for a 2020 Elantra Value Editition. I’m v Napleton valley Hyundai and kostas was still with Hyundai. That made me extremely happy! I traded my Tucson for a 2020 Elantra Value Editition. I’m very happy! Also Kostas and Hannah helped me with my bluelink!! They are super nice!! I recommend Napleton Valley Hyundai and Kostas!!! More
by Danielle Coakes
Employees Worked With
Kostas Kourpas
October 03, 2019
“Definitely recommend!”I made my first car purchase, a “Definitely recommend!” I made my first car purchase, a 2019 Hyundai Elantra, from Hannah at Napleton Valley Hyundai in Aurora. Hannah's very profess “Definitely recommend!” I made my first car purchase, a 2019 Hyundai Elantra, from Hannah at Napleton Valley Hyundai in Aurora. Hannah's very professional, knowledgeable, and easy to work with. We arrived at a fair price for the vehicle. I would definitely recommend Napleton Valley Hyundai to family and friends. More
by Rkmay801
Employees Worked With
Hannah Voss
October 03, 2019
When I finally decided on which car I would buy, I chose Ryan as my salesman. The whole transaction was a smooth, low pressure, stress free experience. Ryan was patient and knowledgeable. The car had a sm Ryan as my salesman. The whole transaction was a smooth, low pressure, stress free experience. Ryan was patient and knowledgeable. The car had a small issue after I took delivery so He and Rick his sales manager worked to make it right for me. The issue was resolved and I'm enjoying my Elantra. Special thanks to Arlene from service dept, Kyle, sales mgr and Jen from Finance. These people make it their mission make the customer happy. 3rd car bought from this dealership. See you next time!! More
by Ed Mak
Employees Worked With
October 03, 2019
Ryan Hammonds is very knowledgeable, accurate, professional, courteous, kind, and he seems to be a very hardworking young man. He really stands above typical sales representatives in the car sales professional, courteous, kind, and he seems to be a very hardworking young man. He really stands above typical sales representatives in the car sales industry. He values customers, he's patient and considerate, he goes above and beyond to take time to listen to customers and he is willing to work with you as a person and as a customer. It makes customers feel at ease and not pressured. Napelton Valley Hundai is very fortunate to have him as an employee and representative of the dealership. More
by Kimber Amber
Employees Worked With
October 02, 2019
I purchased a new car on September 30, 2019 and Joe Williams was my salesmen. Mr. Williams really took care of me he took all of my concerns into consideration. Mr. Williams was very patient with me an Williams was my salesmen. Mr. Williams really took care of me he took all of my concerns into consideration. Mr. Williams was very patient with me and explained everything to me he was very knowledgeable. I would recommend Mr. Williams to my family and friends. More
by Mason
Employees Worked With
Joe Williams
October 01, 2019
Good, friendly service. Willing to work with you to make your car dreams come true. Took a long time but had snacks for you to eat ! your car dreams come true. Took a long time but had snacks for you to eat ! More
by N
Employees Worked With
September 30, 2019
Nizar is a really nice guy, got me the best deal and I never once felt any pressure to buy. He really worked with us and were appreciative!! never once felt any pressure to buy. He really worked with us and were appreciative!! More
by Ally
