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Napleton's Valley Hyundai

Aurora, IL

4.7
2,567 Reviews
Edward W. Napleton, opened his first automotive business in 1931 on Chicago's South Side. With a $700 loan, a strong work ethic and a belief in common courtesy, he opened the Napleton Buick Service Station. Francis Napleton, Edward's son, was by his side to help foster the growth of the young business in its early years. Napleton's first dealership was a DeSoto franchise, and when that brand was discontinued with little warning, Napleton quickly aligned itself with another Chrysler nameplate, Plymouth, eventually being awarded several additional franchises. Edward and Francis both believed in hard work and exceptional customer service, values that they passed down to the next generation of Napletons. Five of Francis' eight children have worked in the auto business their entire lives. Edward F. ("Ed") Napleton, Francis' son, is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks, serving as a technician, then in sales and finance, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois. Today, the Ed Napleton Family operates more than 74 franchises in seven states. Taking pride in helping each community they live and work in, the Napleton Family name has become synonymous with excellence and teamwork. What started as a small family-owned business has blossomed into one of the most forward-thinking dealership groups in the country. Four of Ed's five children have proudly joined him in pursuing the family business and have a hand in the company's day-to-day operations.
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4333 Ogden Ave.

Aurora, IL

60504

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Showing 2,567 reviews

May 24, 2019

Nizar is the best! I came in for a used car and it was a great experience. Nizar was easy to work with and did not give off the typical sales person vibe. Left very hap More

by TusconSport16!
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nizar Assria
May 25, 2019 -

Napleton's Valley Hyundai responded

Congratulations on your new vehicle! We're happy to hear Nizar was able to provide you with a positive car buying experience. We hope to be of service to you again in the future. Best wishes, Napleton's Valley Hyundai

May 21, 2019

If you don't have to deal with a manager may be OK I went into this dealership looking at two different models of Hyundai cars. Ryan was nice and professional and tried to help me find a car that met More

by Gimpy Gal
Recommend Dealer
No
Employees Worked With
Brian Anderson
1.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Hammonds
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 11, 2019 -

Napleton's Valley Hyundai responded

Hello, it's upsetting to hear that your experience with us may have been anything but stellar. We would like the opportunity to address your concerns. Please reach out to us directly at (630) 851-2500 when you have a chance. Thank you, and we look forward to hearing from you.

May 20, 2019

Best dealership experience ever! I recently bought a certified used vehicle from Valley Hyundai and was blown away by the level of service I received. My salesperson Ryan Hammonds and More

by rapcam
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Al Abbas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Hammonds
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 23, 2019 -

Napleton's Valley Hyundai responded

Thank you for sharing your response to our staff’s outstanding customer service! We will be sure to pass along your comments to Ryan and Al. We hope you continue to choose us for all your automotive needs! Take care!

May 19, 2019

Sells rep Ben was amazing. A++++ I had an amazing experience at the dealership. Sells rep Ben & the manger at the front desk was very helpful. They did everything they can to help me More

by Summer#12
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Al Abbas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Benjamin Marlowe
May 21, 2019 -

Napleton's Valley Hyundai responded

Thanks so much for the positive review and congratulations on your new vehicle! If you have any further questions, please give us a call. We're always happy to help!

May 18, 2019

Quick, Easy and Fair!! Nizar was friendly, knowledgeable and upfront with us from the beginning. We never felt pressured, we’re allowed to proceed at our own pace and ende More

by Happy Family
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nizar Assria
May 20, 2019 -

Napleton's Valley Hyundai responded

Congratulations on you new vehicle! We're happy to hear Nizar was able to provide you with a positive car buying experience. We hope to be of service to you again in the future. Best wishes, Napleton's Valley Hyundai

May 18, 2019

Nazir Assria was amazing! This was my first time buying a car and Nizar made the process smooth and seamless. He was very easy to work with and helped us buy a car that was a l More

by rebs967
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Al Abbas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Cunningham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nizar Assria
May 20, 2019 -

Napleton's Valley Hyundai responded

Congratulations on your new vehicle! We're happy to hear our staff was able to provide you with a positive car buying experience. We hope to be of service to you again in the future. Best wishes, Napleton's Valley Hyundai

May 18, 2019

Nazir is the best My cousin unfortunately totaled her 5 month old Elantra. Nazir went above and beyond to get her back into a brand new 2019 Elantra. Everytime we come More

by Apple jax
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nizar Assria
May 20, 2019 -

Napleton's Valley Hyundai responded

Congratulations on you new 2019 Elantra! We're happy to hear Nizar was able to provide you with a positive car buying experience. We hope to be of service to you again in the future. Best wishes, Napleton's Valley Hyundai

May 18, 2019

Great experience! Nizzar made sure I felt at home. Nizar was great! He worked hard at helping me getting my new car. I would highly recommend Nizzar!! Great experience!! Please ask for Niar, you won't More

by Jessicalo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ann Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Al Abbas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Cunningham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nizar Assria, Aneisha Landrum, Keayana Gaona
May 20, 2019 -

Napleton's Valley Hyundai responded

Congratulations on your new vehicle! We're happy to hear our staff was able to provide you with a positive car buying experience. We hope to be of service to you again in the future. Best wishes, Napleton's Valley Hyundai

May 17, 2019

Ryan is Awesome!🙌🏼 My husband and I went to the dealership looking for a pre owned car and Al, the manager,(great guy) introduced us to Ryan, and I kid u not, this guy w More

by Shahana10
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Omar Colon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Al Abbas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Hammonds
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Aneisha Landrum
May 20, 2019 -

Napleton's Valley Hyundai responded

Congratulations on your new vehicle! We're happy to hear Ryan was able to provide you with a positive car buying experience. We hope to be of service to you again in the future. Best wishes, Napleton's Valley Hyundai

May 17, 2019

In and out Napleton Valley Hyundai is a cool dealership. The staff were nice and very helpful to your needs. They weren't pushy. If you guys want a quick and smo More

by Brooke415
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Anderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nizar Assria
May 19, 2019 -

Napleton's Valley Hyundai responded

Brooke, we are pleased to hear of your experience with us. Customer satisfaction is one of our top priorities and we're glad to know our staff was so helpful! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!

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