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Napleton's Valley Hyundai
Aurora, IL
2,567 Reviews
Edward W. Napleton, opened his first automotive business in 1931 on Chicago's South Side. With a $700 loan, a strong work ethic and a belief in common courtesy, he opened the Napleton Buick Service Station. Francis Napleton, Edward's son, was by his side to help foster the growth of the young business in its early years.
Napleton's first dealership was a DeSoto franchise, and when that brand was discontinued with little warning, Napleton quickly aligned itself with another Chrysler nameplate, Plymouth, eventually being awarded several additional franchises. Edward and Francis both believed in hard work and exceptional customer service, values that they passed down to the next generation of Napletons. Five of Francis' eight children have worked in the auto business their entire lives.
Edward F. ("Ed") Napleton, Francis' son, is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks, serving as a technician, then in sales and finance, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Today, the Ed Napleton Family operates more than 74 franchises in seven states. Taking pride in helping each community they live and work in, the Napleton Family name has become synonymous with excellence and teamwork. What started as a small family-owned business has blossomed into one of the most forward-thinking dealership groups in the country. Four of Ed's five children have proudly joined him in pursuing the family business and have a hand in the company's day-to-day operations.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 2,567 reviews
April 25, 2019
Fantastic Always taken care of, service writers at this dealership always go above and beyond with helping customers. Friendly welcome and smiles, great refresh Always taken care of, service writers at this dealership always go above and beyond with helping customers. Friendly welcome and smiles, great refreshments also. Thanks!!! More
by Meto
Employees Worked With
Nizar Assria
Helpful April 25, 2019
Excellent Service They provided an excellent service. There were some issues mainly due to miscommunication which were quickly resolved by the general sales manager De They provided an excellent service. There were some issues mainly due to miscommunication which were quickly resolved by the general sales manager Derek Urban to my satisfaction. More
by Kui Zhang
Employees Worked With
zahir.abouribie
April 23, 2019
Excellent Service Sam is great! He is always friendly and provides good recommendations on service but doesn’t push you into money you don’t need to spend. Sam is great! He is always friendly and provides good recommendations on service but doesn’t push you into money you don’t need to spend. More
by Cynthia
Employees Worked With
Sam Zayed, Marc
April 22, 2019
Holding out pays off !! Nazar worked very hard at getting me the car I wanted and getting my payments where they needed to be .. I would definitely recommend Napleton to my f Nazar worked very hard at getting me the car I wanted and getting my payments where they needed to be .. I would definitely recommend Napleton to my friends and family .. More
by Phleb2019
Employees Worked With
Nizar Assria
April 19, 2019
Great service Always great service tells me what I need, what I can wait on and what’s coming I like the service I get every time Always great service tells me what I need, what I can wait on and what’s coming I like the service I get every time More
by Cars
Employees Worked With
Sam
April 19, 2019
Maintenance Appointment Appointment was made day of, and was done very quickly. Sam Zayed was very helpful with answering my questions about my car and how to maintain it. De Appointment was made day of, and was done very quickly. Sam Zayed was very helpful with answering my questions about my car and how to maintain it. Definitely would recommend this dealership! More
by brandon22
Employees Worked With
Sam Zayed
April 18, 2019
Got the perfect car! Brian helped me find the perfect car and helped make it exactly what I wanted. Thanks! Would definitely go out of my way to visit dealership again Brian helped me find the perfect car and helped make it exactly what I wanted. Thanks! Would definitely go out of my way to visit dealership again More
by Chris V
Employees Worked With
April 18, 2019
Love My New Ride !!! Nazar was my sales guy and did an awesome job ! He was able to get me not only a 2019 Elantra but most importantly a payment that will not put me in Nazar was my sales guy and did an awesome job ! He was able to get me not only a 2019 Elantra but most importantly a payment that will not put me in the poor house !! Thanks again , and would definitely recommend Valley Hyundai to my family and friends .. More
by Elantra2019
Employees Worked With
Nizar Assria
April 18, 2019
Great Service! Each time I come in Kevin has always been very eager to help me out. He’s caring, kind, & very knowledgeable about vehicles. I always look forward to Each time I come in Kevin has always been very eager to help me out. He’s caring, kind, & very knowledgeable about vehicles. I always look forward to seeing him! He’s a great asset to your dealership! More
by Diane
Employees Worked With
Kevin
April 16, 2019
No pressure, pleasant experience. Nizar was extremely helpful. We were looking for a used car and ended up with a brand new Santa Fe for the same amount of money. Nizar was extremely helpful. We were looking for a used car and ended up with a brand new Santa Fe for the same amount of money. More
by Bug
Employees Worked With
Nizar Assria
