Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Napleton's Valley Hyundai
Aurora, IL
2,570 Reviews
Edward W. Napleton, opened his first automotive business in 1931 on Chicago's South Side. With a $700 loan, a strong work ethic and a belief in common courtesy, he opened the Napleton Buick Service Station. Francis Napleton, Edward's son, was by his side to help foster the growth of the young business in its early years.
Napleton's first dealership was a DeSoto franchise, and when that brand was discontinued with little warning, Napleton quickly aligned itself with another Chrysler nameplate, Plymouth, eventually being awarded several additional franchises. Edward and Francis both believed in hard work and exceptional customer service, values that they passed down to the next generation of Napletons. Five of Francis' eight children have worked in the auto business their entire lives.
Edward F. ("Ed") Napleton, Francis' son, is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks, serving as a technician, then in sales and finance, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Today, the Ed Napleton Family operates more than 74 franchises in seven states. Taking pride in helping each community they live and work in, the Napleton Family name has become synonymous with excellence and teamwork. What started as a small family-owned business has blossomed into one of the most forward-thinking dealership groups in the country. Four of Ed's five children have proudly joined him in pursuing the family business and have a hand in the company's day-to-day operations.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 2,570 reviews
April 18, 2019
Love My New Ride !!! Nazar was my sales guy and did an awesome job ! He was able to get me not only a 2019 Elantra but most importantly a payment that will not put me in Nazar was my sales guy and did an awesome job ! He was able to get me not only a 2019 Elantra but most importantly a payment that will not put me in the poor house !! Thanks again , and would definitely recommend Valley Hyundai to my family and friends .. More
by Elantra2019
Employees Worked With
Nizar Assria
Helpful April 18, 2019
Great Service! Each time I come in Kevin has always been very eager to help me out. He’s caring, kind, & very knowledgeable about vehicles. I always look forward to Each time I come in Kevin has always been very eager to help me out. He’s caring, kind, & very knowledgeable about vehicles. I always look forward to seeing him! He’s a great asset to your dealership! More
by Diane
Employees Worked With
Kevin
April 16, 2019
No pressure, pleasant experience. Nizar was extremely helpful. We were looking for a used car and ended up with a brand new Santa Fe for the same amount of money. Nizar was extremely helpful. We were looking for a used car and ended up with a brand new Santa Fe for the same amount of money. More
by Bug
Employees Worked With
Nizar Assria
April 16, 2019
Great Purchase Experience Nizar really took the time to help me find the right vehicle for me, and make the car buying experience as painless and fun as possible. They will tak Nizar really took the time to help me find the right vehicle for me, and make the car buying experience as painless and fun as possible. They will take care of you, and I truly was blown away by the hospitality! More
by ABD2451
Employees Worked With
Nizar Assria
April 15, 2019
Enjoyable buying experience with Nizar I bought two cars from Nizar. Every time it's really an enjoyable experience; there’s no unnecessary hassle at all, but only peaceful communication. I bought two cars from Nizar. Every time it's really an enjoyable experience; there’s no unnecessary hassle at all, but only peaceful communication. More
by Lee
Employees Worked With
Nizar Assria
April 15, 2019
Couldn't be happier My wife and I came in to possibly trade in a vehicle and met Deaireish Brady. He was very friendly, and not pushy at all. He helped my wife assess her My wife and I came in to possibly trade in a vehicle and met Deaireish Brady. He was very friendly, and not pushy at all. He helped my wife assess her needs, and determined which vehicle met them. We found a vehicle that she liked, and moved forward. Deaireish helped, and along with the sales manager Derek Urban, we made it happen. They were more than fair with us on our trade, as well as the price of the new car. They made sure it was fun, and it didn't feel like a trip to the dentist. I absolutely would not hesitate to work with them again, and I have a hard time imagining being more pleased with the outcome. More
by Steve
Employees Worked With
Deaireish Brady and Derek Urban
April 15, 2019
Great deal on MKZ I was looking for this car for months. I saw one show up at Napletons Valley Hyundai and I drove over an hour from the city. Met Nizar and he did a I was looking for this car for months. I saw one show up at Napletons Valley Hyundai and I drove over an hour from the city. Met Nizar and he did a great job More
by Antonio jr
Employees Worked With
Other Employees :
Nizar Assria, Aneisha Landrum, Keayana Gaona
April 15, 2019
Excellent service I would like to thank Nizar and the entire staff for a job well done. Excellent customer service and speedy fast process. Would buy from here again I would like to thank Nizar and the entire staff for a job well done. Excellent customer service and speedy fast process. Would buy from here again More
by Nick
April 13, 2019
Great experience Upon arrival Jordan was very friendly, and open to hearing what we needed in a car. After test driving the base model, he brought us to my ideal car w Upon arrival Jordan was very friendly, and open to hearing what we needed in a car. After test driving the base model, he brought us to my ideal car with the upgrades. It was exactly the car I was looking for. I’m very happy with this car. More
by Karen1988
Employees Worked With
April 13, 2019
Nizar Assria is the man. Came into Napleton as a first time leasing applicant and was terrified. Nizar had my back and got me the best deal for the situation I was in. He made Came into Napleton as a first time leasing applicant and was terrified. Nizar had my back and got me the best deal for the situation I was in. He made me feel comfortable and well informed and I’m happy to drive out with a great car. More
by Ovomak
Employees Worked With
Nizar Assria
