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Napleton's Valley Hyundai
Aurora, IL
2,567 Reviews
Edward W. Napleton, opened his first automotive business in 1931 on Chicago's South Side. With a $700 loan, a strong work ethic and a belief in common courtesy, he opened the Napleton Buick Service Station. Francis Napleton, Edward's son, was by his side to help foster the growth of the young business in its early years.
Napleton's first dealership was a DeSoto franchise, and when that brand was discontinued with little warning, Napleton quickly aligned itself with another Chrysler nameplate, Plymouth, eventually being awarded several additional franchises. Edward and Francis both believed in hard work and exceptional customer service, values that they passed down to the next generation of Napletons. Five of Francis' eight children have worked in the auto business their entire lives.
Edward F. ("Ed") Napleton, Francis' son, is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks, serving as a technician, then in sales and finance, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Today, the Ed Napleton Family operates more than 74 franchises in seven states. Taking pride in helping each community they live and work in, the Napleton Family name has become synonymous with excellence and teamwork. What started as a small family-owned business has blossomed into one of the most forward-thinking dealership groups in the country. Four of Ed's five children have proudly joined him in pursuing the family business and have a hand in the company's day-to-day operations.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 2,567 reviews
August 03, 2017
Super Brian Anderson My car guru was Brian Anderson. I liked the fact that Brian called before our appointment to do a pre-survey of my needs/wants so when I arrived we c My car guru was Brian Anderson. I liked the fact that Brian called before our appointment to do a pre-survey of my needs/wants so when I arrived we could get straight to business. His easy going personality and genuine active listening skills made the whole process productive, efficient, and most of all fun. He was always straight forward with options, answer all my questions and keeping me focused on my budget. I wish more sales persons were like Brian. He is customer focused and that is refreshing to see. More
by kallen1266
Verified CustomerEmployees Worked With
Helpful August 03, 2017
Returning Customer I did shop at this location in the years past when this was under different ownership and returned to this location to buy from Napleton's. Saleman an I did shop at this location in the years past when this was under different ownership and returned to this location to buy from Napleton's. Saleman and finance person took care of me in a timely manner. More
by joanholland89
August 02, 2017
My Excellent New Car Buying Experience Derek my sales associate was very professional, knowledgeable, friendly, easy going and helped me to explore my options to fill my transportation need Derek my sales associate was very professional, knowledgeable, friendly, easy going and helped me to explore my options to fill my transportation needs. Mike the finance manager was very knowledgeable friendly and was able to secure a loan on a new 2017 well equipped Sonata even though I was upside down thousands of dollars on my previous car that had died, which I stilled owed money to my previous lender. I am VERY HAPPY with my car purchasing experience with Napleton Hyundai In Aurora IL. I would and will recommend my friends and family members to that Hyundai Dealership. I am the proud owner of a very beautiful, safe, and high quality car. Don S. More
by donsobala
Employees Worked With
Derek- sales associate, Mike Terzo
August 01, 2017
Car Dealer is a Car Dealer You ray to make the best deal! Sometime it works sometime it don't. To early to tell. This Sonata has less options than the 2013 at a BIGGER price. You ray to make the best deal! Sometime it works sometime it don't. To early to tell. This Sonata has less options than the 2013 at a BIGGER price. More
by lcn731
Employees Worked With
Chris Taylor
July 28, 2017
worthwhile We were treated like family.. I liked the way the different options were explained to us. I will be more than happy to recommend Napleton - Hynudai to We were treated like family.. I liked the way the different options were explained to us. I will be more than happy to recommend Napleton - Hynudai to my friend and relatives. More
by edalbers
Employees Worked With
Aaron Rodgers
July 26, 2017
2016 Santa Fe Very helpful in providing us with with features we were looking for for the price point we wanted to stay in. We were definitely please with our exper Very helpful in providing us with with features we were looking for for the price point we wanted to stay in. We were definitely please with our experience. More
by dtelling7
July 26, 2017
Great customer service Everyone was very friendly. Nick made sure I got the car that fit me best and got it to a affordable price. Would recommend to anyone. Everyone was very friendly. Nick made sure I got the car that fit me best and got it to a affordable price. Would recommend to anyone. More
by lakeview89
Employees Worked With
Nick Marsili
July 26, 2017
2017 hyndai review This is our 4th purchase from this dealership and would recommend my friends and family to purchase here. We have now had our son purchase his first This is our 4th purchase from this dealership and would recommend my friends and family to purchase here. We have now had our son purchase his first car from Napelton's More
by stenik21
Employees Worked With
derek
July 25, 2017
Purchase of 2017 Tucson I love that Derrick made the experience memorable and fun for my son. He went the extra mile and I felt completely comfortable in all of my dealings w I love that Derrick made the experience memorable and fun for my son. He went the extra mile and I felt completely comfortable in all of my dealings with him. More
by lizm1
Employees Worked With
Derrick Duff
July 25, 2017
Great Dealership! Wonderful buying experience! Goran Mildrag is the perfect salesman and a pleasure to work with! Steve Cree was also great and very professional. Gr Wonderful buying experience! Goran Mildrag is the perfect salesman and a pleasure to work with! Steve Cree was also great and very professional. Great Job! More
by mquilico
Employees Worked With
Goran Milidrag, Steve Cree
