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Napleton's Valley Hyundai
Aurora, IL
2,570 Reviews
Edward W. Napleton, opened his first automotive business in 1931 on Chicago's South Side. With a $700 loan, a strong work ethic and a belief in common courtesy, he opened the Napleton Buick Service Station. Francis Napleton, Edward's son, was by his side to help foster the growth of the young business in its early years.
Napleton's first dealership was a DeSoto franchise, and when that brand was discontinued with little warning, Napleton quickly aligned itself with another Chrysler nameplate, Plymouth, eventually being awarded several additional franchises. Edward and Francis both believed in hard work and exceptional customer service, values that they passed down to the next generation of Napletons. Five of Francis' eight children have worked in the auto business their entire lives.
Edward F. ("Ed") Napleton, Francis' son, is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks, serving as a technician, then in sales and finance, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Today, the Ed Napleton Family operates more than 74 franchises in seven states. Taking pride in helping each community they live and work in, the Napleton Family name has become synonymous with excellence and teamwork. What started as a small family-owned business has blossomed into one of the most forward-thinking dealership groups in the country. Four of Ed's five children have proudly joined him in pursuing the family business and have a hand in the company's day-to-day operations.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 2,570 reviews
July 26, 2017
2016 Santa Fe Very helpful in providing us with with features we were looking for for the price point we wanted to stay in. We were definitely please with our exper Very helpful in providing us with with features we were looking for for the price point we wanted to stay in. We were definitely please with our experience. More
by dtelling7
Verified Customer
Helpful July 25, 2017
Purchase of 2017 Tucson I love that Derrick made the experience memorable and fun for my son. He went the extra mile and I felt completely comfortable in all of my dealings w I love that Derrick made the experience memorable and fun for my son. He went the extra mile and I felt completely comfortable in all of my dealings with him. More
by lizm1
Employees Worked With
Derrick Duff
July 25, 2017
Great Dealership! Wonderful buying experience! Goran Mildrag is the perfect salesman and a pleasure to work with! Steve Cree was also great and very professional. Gr Wonderful buying experience! Goran Mildrag is the perfect salesman and a pleasure to work with! Steve Cree was also great and very professional. Great Job! More
by mquilico
Employees Worked With
Goran Milidrag, Steve Cree
July 21, 2017
Hit it out of the park again Bought Elantra #4 from this dealership recently. A model experience from beginning to end; these people know what they're doing and do it well in both Bought Elantra #4 from this dealership recently. A model experience from beginning to end; these people know what they're doing and do it well in both service and sales. More
by readjohnnyk
July 20, 2017
Great experience From top to bottom was a great experience. I will definitely let others know of my experience. I had zero issues wiith transaction and facility was v From top to bottom was a great experience. I will definitely let others know of my experience. I had zero issues wiith transaction and facility was very nice and clean. Everyone I talked to was courteous and pleasant More
by tracy-michelle
July 19, 2017
great i was happy with what i got and how things got done in a fast and friendly way. i will be back to get a new car and will tell family and friends i was happy with what i got and how things got done in a fast and friendly way. i will be back to get a new car and will tell family and friends More
by penajoel12
July 18, 2017
Owner Everyone was great, very helpful and well attentive to the guests. I will go back to the dealer for all of my maintenance. Thank you Everyone was great, very helpful and well attentive to the guests. I will go back to the dealer for all of my maintenance. Thank you More
by billknicker
Employees Worked With
Mike Terzo
July 13, 2017
My Experance was excellant and would return again and teel my friends about Napleton Hyndai the sales personal were very help full and answered all my qoestions was excellant and would return again and teel my friends about Napleton Hyndai the sales personal were very help full and answered all my qoestions More
by tolsuper
Employees Worked With
Chris Taylor, Boris Cvijetic
July 13, 2017
Diamond in the rough I came looking and just to browse and left with a different car than I thought I was looking for. I'm pleased with the choice I made. Great sale Chris I came looking and just to browse and left with a different car than I thought I was looking for. I'm pleased with the choice I made. Great sale Chris! You listened! Therefore, you got a sale and a person who will recommend you in the future. More
by leiha28
Employees Worked With
Chris and Glenn
July 12, 2017
First time Hyundai buyers The customer service is fantastic at Napleton Hyundai! As a first time Hyundai owner, I already know I will be back! Friendly service and knowledgeabl The customer service is fantastic at Napleton Hyundai! As a first time Hyundai owner, I already know I will be back! Friendly service and knowledgeable sales people. Not to mention that 10 year, 100,000 mile warranty, sun roof AND car play stereo!! Well done! More
by carolyn_alzueta
Employees Worked With
Chris Taylor
