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Napleton's Valley Hyundai
Aurora, IL
2,567 Reviews
Edward W. Napleton, opened his first automotive business in 1931 on Chicago's South Side. With a $700 loan, a strong work ethic and a belief in common courtesy, he opened the Napleton Buick Service Station. Francis Napleton, Edward's son, was by his side to help foster the growth of the young business in its early years.
Napleton's first dealership was a DeSoto franchise, and when that brand was discontinued with little warning, Napleton quickly aligned itself with another Chrysler nameplate, Plymouth, eventually being awarded several additional franchises. Edward and Francis both believed in hard work and exceptional customer service, values that they passed down to the next generation of Napletons. Five of Francis' eight children have worked in the auto business their entire lives.
Edward F. ("Ed") Napleton, Francis' son, is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks, serving as a technician, then in sales and finance, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Today, the Ed Napleton Family operates more than 74 franchises in seven states. Taking pride in helping each community they live and work in, the Napleton Family name has become synonymous with excellence and teamwork. What started as a small family-owned business has blossomed into one of the most forward-thinking dealership groups in the country. Four of Ed's five children have proudly joined him in pursuing the family business and have a hand in the company's day-to-day operations.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 2,567 reviews
July 07, 2017
Purchase of 2017 g80 Steve Cree is a professional when it comes to knowledge of the Genesis vehicle. He was a pleasure to work with. I would definitely recommend Steve to Steve Cree is a professional when it comes to knowledge of the Genesis vehicle. He was a pleasure to work with. I would definitely recommend Steve to others. More
by magrayjr
Verified CustomerEmployees Worked With
Steve Cree
Helpful July 05, 2017
Great Service As Stated in the paragraph above service from the Salesman Terry Scott was excellent all of you employees should take lessons from him because of his As Stated in the paragraph above service from the Salesman Terry Scott was excellent all of you employees should take lessons from him because of his knowledge and professional attention to detail as an example he was to leave that evening at 5pm we were unable to get there until 6pm to pick up the vehicle he said over the phone no problem and he stayed the duration of our visit which was a couple of hours until we walked out the door with him and everything was completed and we greatly appreciated that. More
by carlcarol243
Employees Worked With
Terry Scott/ Ryan Augustine
June 29, 2017
Aaron the great Aaron made my buying experience so smoothe I have to recommend everyone I know. My Santa Fe is serving my family well. Great trips across the country Aaron made my buying experience so smoothe I have to recommend everyone I know. My Santa Fe is serving my family well. Great trips across the country coming up soon!!!! More
by wmwooldi2017
Employees Worked With
Aaron Thomas
June 29, 2017
Great experience Derek Duff was very professional made the buying experience very seamless. I was very comfortable with everything that was explained to me and we feel Derek Duff was very professional made the buying experience very seamless. I was very comfortable with everything that was explained to me and we feel that we've got a great value for a new vehicle I will definitely be back More
by bbeck1024
Employees Worked With
Derrick Duff
June 28, 2017
EXCELLENT EXPERIENCE THE OVERALL DEALERSHIP EXPERIENCE WAS THOUHGTFUL AND FULLFILLING WITH THE DEDICATION THE SALES PEOPLE HAD OF THE CARS THAT WERE ON DISPLAY. THIER KNOW THE OVERALL DEALERSHIP EXPERIENCE WAS THOUHGTFUL AND FULLFILLING WITH THE DEDICATION THE SALES PEOPLE HAD OF THE CARS THAT WERE ON DISPLAY. THIER KNOWLEDGE OF THE OPERATION OF EACH VECHILE WAS AMAZING. More
by lgd33533
Employees Worked With
CHRIS TAYLOR, Steve Cree, Mike Terzo
June 24, 2017
My buying experience@ Hyundai Excellent customer service experience provided and The stuff's that work with me understood my needs and in the end I walked out very satisfied. Thumb Excellent customer service experience provided and The stuff's that work with me understood my needs and in the end I walked out very satisfied. Thumbs up guys More
by mav.a.mensah
Employees Worked With
Chris
June 24, 2017
Very Happy I am very happy with my vehicle and the staff including Nick were very helpful. I appreciated the follow up and I had my windows tinted and remote st I am very happy with my vehicle and the staff including Nick were very helpful. I appreciated the follow up and I had my windows tinted and remote start out in More
by chiappettaanthony1
Employees Worked With
I don't remember their names but the Manager and the Finance person, Nick Marsili
June 24, 2017
A pleasure Purchased an Elantra and everything was great from the minute we arrived to the time we left with the new car thank you everyone I'll return again Purchased an Elantra and everything was great from the minute we arrived to the time we left with the new car thank you everyone I'll return again More
by melva.williams
June 22, 2017
Raesheena My experience was great everyone on their is so nice and helpful. I will be sending people there in the future. Thanks for all the help. My experience was great everyone on their is so nice and helpful. I will be sending people there in the future. Thanks for all the help. More
by raesheena1
Employees Worked With
Kokcus the (Greek guy)
June 21, 2017
Decent people and sales; not enough models in stock Good people and sales staff. Friendly, not high pressured. Negotiation was average but were a bit faster and less back and forth. Seemed like they did Good people and sales staff. Friendly, not high pressured. Negotiation was average but were a bit faster and less back and forth. Seemed like they didn't have enough models in inventory, especially of popular options. Sales person was only two weeks at this dealership - somewhat lacked knowledge of the features/functions, options, rebates, etc., of this lineup. More
by bharatmishra
Employees Worked With
Derrick Duff
