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Napleton's Valley Hyundai
Aurora, IL
2,608 Reviews
Edward W. Napleton, opened his first automotive business in 1931 on Chicago's South Side. With a $700 loan, a strong work ethic and a belief in common courtesy, he opened the Napleton Buick Service Station. Francis Napleton, Edward's son, was by his side to help foster the growth of the young business in its early years.
Napleton's first dealership was a DeSoto franchise, and when that brand was discontinued with little warning, Napleton quickly aligned itself with another Chrysler nameplate, Plymouth, eventually being awarded several additional franchises. Edward and Francis both believed in hard work and exceptional customer service, values that they passed down to the next generation of Napletons. Five of Francis' eight children have worked in the auto business their entire lives.
Edward F. ("Ed") Napleton, Francis' son, is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks, serving as a technician, then in sales and finance, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Today, the Ed Napleton Family operates more than 74 franchises in seven states. Taking pride in helping each community they live and work in, the Napleton Family name has become synonymous with excellence and teamwork. What started as a small family-owned business has blossomed into one of the most forward-thinking dealership groups in the country. Four of Ed's five children have proudly joined him in pursuing the family business and have a hand in the company's day-to-day operations.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 2,608 reviews
August 19, 2017
Great Experience! Very Professional Staff and very Friendly! My sales consultant Steve Cree was knowledgeable in the product and very helpful! The General Sales Manager Very Professional Staff and very Friendly! My sales consultant Steve Cree was knowledgeable in the product and very helpful! The General Sales Manager Sean McKane was very professional and gave us his personal number if we ever need anything! Definitely recommend Napleton's Valley Hyundai. More
by alec.benavides
Verified CustomerEmployees Worked With
Steve Cree, Mike Terzo, Sean McKane
August 16, 2017
Nice Dealership, but Slow Customer Service This Day We were at the dealership for more than 6 hours to lease a new vehicle. We knew what we wanted, so this was not due to our indecisiveness. Little thin We were at the dealership for more than 6 hours to lease a new vehicle. We knew what we wanted, so this was not due to our indecisiveness. Little things took extraordinarily long, like getting gas in the new vehicle - almost an hour! Normally, I am pleased with this dealership, but on this particular day, everything seemed to take 4 x as long as it should have. More
by jruffino09
Employees Worked With
Boris Cvijetic, Steve Cree, Nick Marsili
August 16, 2017
Feedback Had a wonderful experience at this dealership and sales person Derrick Duff was knowledgeable on what he was saying, turnaround time on the negotiatio Had a wonderful experience at this dealership and sales person Derrick Duff was knowledgeable on what he was saying, turnaround time on the negotiation process was shorter More
by ram.renga
Employees Worked With
Derrick Duff
August 13, 2017
Derrick Duff Review Derrick did a great job helping me through leasing my first car! Nice and helpful and I didn't feel pressured at all, unlike other dealerships. Derrick did a great job helping me through leasing my first car! Nice and helpful and I didn't feel pressured at all, unlike other dealerships. More
by kelseybrown1293
Employees Worked With
Derrick Duff
August 12, 2017
Great experience A big thank you to Goran. He was a pleasure to deal with and made purchasing my new Santa Fe very easy through the entire process. This is my second v A big thank you to Goran. He was a pleasure to deal with and made purchasing my new Santa Fe very easy through the entire process. This is my second vehicle purchased from Napletons Hyundai. The entire staff is friendly and professional. More
by joe@mr-home-inspector.com
Employees Worked With
Goran Milidrag
August 12, 2017
Shannon was Awesome! We had a wonderful experience at Napleton's Valley Hyundai. Shannon was our sales person. She was very attentive to our needs and questions about the We had a wonderful experience at Napleton's Valley Hyundai. Shannon was our sales person. She was very attentive to our needs and questions about the vehicle. She helped us figure out what was important to us and didn't try to push a more expensive car that had items we weren't interested in. That was most important to us. Shannon wasn't pushy and was fully respected our time that we had to come back another time to make a decision. Ask for her when you go into the dealership and you will be in good hands. More
by anisa.ali
Employees Worked With
Shannon Brown
August 10, 2017
Great car Good car and good price and I would return. Derrick Duff was the best part of the experience. Mike Terzo was a little intimidating when offering an ex Good car and good price and I would return. Derrick Duff was the best part of the experience. Mike Terzo was a little intimidating when offering an extended warranty but overall it was a good transaction. More
by defranciscoj0
Employees Worked With
Derrick Duff, Mike Terzo
August 10, 2017
Did a great job Excellent service and experience from start to finish. I would highly recommend this dealership to anyone looking for a new car. Was overall really Excellent service and experience from start to finish. I would highly recommend this dealership to anyone looking for a new car. Was overall really impressed. More
by ptrhaberkorn
Employees Worked With
August 10, 2017
Good service Good people to do business with they installed my remote start in a timely manor and also installed my door edge protectors very quickly while I waite Good people to do business with they installed my remote start in a timely manor and also installed my door edge protectors very quickly while I waited More
by rwarczynski
Employees Worked With
Derek
August 10, 2017
Recent purchase This is my 3rd Hyundai and by far one of the best experiences. Quality customer service was always delivered and very upfront and honest throughout th This is my 3rd Hyundai and by far one of the best experiences. Quality customer service was always delivered and very upfront and honest throughout the entire process. All of the perks of a new car experience and non of the draw back that you normally find in outher dealers. Sales Derek was very helpful More
by warmtravel1
Employees Worked With
Derek
