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Napleton's Valley Hyundai
Aurora, IL
2,603 Reviews
Edward W. Napleton, opened his first automotive business in 1931 on Chicago's South Side. With a $700 loan, a strong work ethic and a belief in common courtesy, he opened the Napleton Buick Service Station. Francis Napleton, Edward's son, was by his side to help foster the growth of the young business in its early years.
Napleton's first dealership was a DeSoto franchise, and when that brand was discontinued with little warning, Napleton quickly aligned itself with another Chrysler nameplate, Plymouth, eventually being awarded several additional franchises. Edward and Francis both believed in hard work and exceptional customer service, values that they passed down to the next generation of Napletons. Five of Francis' eight children have worked in the auto business their entire lives.
Edward F. ("Ed") Napleton, Francis' son, is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks, serving as a technician, then in sales and finance, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Today, the Ed Napleton Family operates more than 74 franchises in seven states. Taking pride in helping each community they live and work in, the Napleton Family name has become synonymous with excellence and teamwork. What started as a small family-owned business has blossomed into one of the most forward-thinking dealership groups in the country. Four of Ed's five children have proudly joined him in pursuing the family business and have a hand in the company's day-to-day operations.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 2,603 reviews
May 04, 2023
A most pleasant experience. My dalesman(Brian),the sales mgr, and the finance lady were all very helpful and very professional My dalesman(Brian),the sales mgr, and the finance lady were all very helpful and very professional More
by jwbone47
May 01, 2023
Simply went in to buy out my lease. Spoke of a payoff amount and finance rate never a service contract with Belsie or Bryan. Wondered why Bryan (sneaky finance dude) folded papers and s Spoke of a payoff amount and finance rate never a service contract with Belsie or Bryan. Wondered why Bryan (sneaky finance dude) folded papers and shoved them in an envelope without showing me anything, he held up my envelope like a squirl holding a nut up to his chin. it was a very awkward. Stay away! sneaky and deceptive adding service contract to the loan but never spoke of a service contract OR saw anything in writing. Also do not return calls after paperwork is signed! bad service & sneaky financing. Do yourself a huge favor and go elsewhere unless you like that deceptive old school sales and loan tactics. Violated the Illinois Consumer Rights Act for sure! Still waiting for an explanation of this $1500 Service Contract. More
by bagain1
Employees Worked With
Bryan Waggoner
April 29, 2023
Last worked with Ryan who was very knowledgeable and friendly. This dealership has always been great and I have always gotten work done quickly when dropped off at service. friendly. This dealership has always been great and I have always gotten work done quickly when dropped off at service. More
by cet81189
Employees Worked With
April 29, 2023
Had Ryan work with me. I was very pleased at how knowledgeable and professional he was. He was able to accommodate my needs. Thank you Ryan! I was very pleased at how knowledgeable and professional he was. He was able to accommodate my needs. Thank you Ryan! More
by hondoh1775
Employees Worked With
April 25, 2023
I would like to take the time to think Darren and Paul for doing such an awesome job on my 2023 Hyundai Tucson best dealership ever very respectful and very kind so if you all need a new car come to napol for doing such an awesome job on my 2023 Hyundai Tucson best dealership ever very respectful and very kind so if you all need a new car come to napoleons Hyundai in Naperville. you guys are Awesome. More
by slygonz07
Employees Worked With
Paul Balice, Darren Sanders
April 25, 2023
They were very nice and friendly Ty to Darren and Paul They were Awesome.And Paul did a Wonderful job on my Car. If y’all need a car hit up Napoleon’s Valley Hyundai. There Great 😊 They were Awesome.And Paul did a Wonderful job on my Car. If y’all need a car hit up Napoleon’s Valley Hyundai. There Great 😊 More
by slygonz07
Employees Worked With
Paul Balice, Darren Sanders
April 25, 2023
Mike has always treated us well, never oversells, spot on with diagnosis. Fair. I think dealer pricing, while not cheap is reasonable. And I've never had to return for a follow-up on the same thing with diagnosis. Fair. I think dealer pricing, while not cheap is reasonable. And I've never had to return for a follow-up on the same thing More
by temp2013
Employees Worked With
Mike Manning
April 23, 2023
Napleton showed respect for us and advanced knowledge that helped us in our decision picking out our new car! We will be back here again, we love our car and we love Jordan at Napleton!! that helped us in our decision picking out our new car! We will be back here again, we love our car and we love Jordan at Napleton!! More
by Christen
April 22, 2023
Great experience. I could not find the right car at any dealer. Jose did his magic and found me right car, he ended up finding the right color for me and got it to me I could not find the right car at any dealer. Jose did his magic and found me right car, he ended up finding the right color for me and got it to me next day. Made it simple for me and ended up super happy. If you need a car come see Jose Serrano. More
by bhurley94
Employees Worked With
