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Napleton's Valley Hyundai
Aurora, IL
2,686 Reviews
Edward W. Napleton, opened his first automotive business in 1931 on Chicago's South Side. With a $700 loan, a strong work ethic and a belief in common courtesy, he opened the Napleton Buick Service Station. Francis Napleton, Edward's son, was by his side to help foster the growth of the young business in its early years.
Napleton's first dealership was a DeSoto franchise, and when that brand was discontinued with little warning, Napleton quickly aligned itself with another Chrysler nameplate, Plymouth, eventually being awarded several additional franchises. Edward and Francis both believed in hard work and exceptional customer service, values that they passed down to the next generation of Napletons. Five of Francis' eight children have worked in the auto business their entire lives.
Edward F. ("Ed") Napleton, Francis' son, is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks, serving as a technician, then in sales and finance, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Today, the Ed Napleton Family operates more than 74 franchises in seven states. Taking pride in helping each community they live and work in, the Napleton Family name has become synonymous with excellence and teamwork. What started as a small family-owned business has blossomed into one of the most forward-thinking dealership groups in the country. Four of Ed's five children have proudly joined him in pursuing the family business and have a hand in the company's day-to-day operations.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 2,686 reviews
February 09, 2026
Our salesman, Yosimar was terrific, helpful and explained everything in easy to understand terms. He was polite and not in any way "pushy". He seemed to take our concerns to heart and everything seemed conve everything in easy to understand terms. He was polite and not in any way "pushy". He seemed to take our concerns to heart and everything seemed conversational. The entire dealership was respectful and kind. It was a terrific experience (how rare for a new car buying experience!) and we can't stress enough how much we'd recommend considering Napleton for something interested in buying a car. More
by zeppelinbridge
February 07, 2026
Dion did a excellent job helping us and responding to all our questions defenely best customer service! We will defenely recommend it to friends and family. our questions defenely best customer service! We will defenely recommend it to friends and family. More
by chavesmarilu
Employees Worked With
Dion Allen
February 04, 2026
I’m so glad and happy to have worked with Stephanie Ferrer ! She made me feel comfortable and I’m extremely grateful for her help and I’m super happy with my brand new purchase thank you Ferrer ! She made me feel comfortable and I’m extremely grateful for her help and I’m super happy with my brand new purchase thank you More
by Grandmamare179
Employees Worked With
Stephanie Ferrer
February 02, 2026
Quick and very accommodating to your situation. Jordan kabranov was incredible in helping me today Jordan kabranov was incredible in helping me today More
by Isabellascott2213
Employees Worked With
January 30, 2026
Daniel was a great service provider here, very professional and quick responsive with getting information needed about the car and other things needed. Not to mention how quickly I was able to pur professional and quick responsive with getting information needed about the car and other things needed. Not to mention how quickly I was able to purchase a car compared to the other customers. I can't find his name on the list provided but he is new to the sales team. Daniel M. More
by Edwardcurry100
Employees Worked With
January 17, 2026
I have no complaints about this dealership. I bought a used car and it went smooth. I bought a used car and it went smooth. More
by drumlin-wordy.6n
Employees Worked With
January 05, 2026
Worst service experience ever. They offer a 10% discount for booking your service appt after 5 pm so I took this option. I arrived 5 minutes early and it took half an hour for them They offer a 10% discount for booking your service appt after 5 pm so I took this option. I arrived 5 minutes early and it took half an hour for them to take the car. Several service advisors were around, chatting, and ignoring the line of waiting cars. My car did not get to be serviced that evening and had to stay overnight. If you call them, they dont pickup the phone. It takes several attempts via text message to get your advisor to respond with an update. I am not coming back. More
by SR
Employees Worked With
martinez
