Napleton's Valley Hyundai

Mike was a pleasure to work with. He was very knowledgeable about the car I was interested in and was able to answer all of my questions. He was very patient and took the time to show me all of knowledgeable about the car I was interested in and was able to answer all of my questions. He was very patient and took the time to show me all of the cool features on my new car. The process went by very smoothly and pleasantly. I was confident and comfortable as I drove my new vehicle off of the lot. I would highly recommend Mike to any of my friends or family who are in the market for a new vehicle!! More

Ken was excellent, very friendly, accommodating. This is, once you get his help. The reason I have Overall Experience as 4 is, that I have made 3 visits previously, and no one had approached me in 15 minutes once you get his help. The reason I have Overall Experience as 4 is, that I have made 3 visits previously, and no one had approached me in 15 minutes I spent roaming the dealership. But as I said, once you get someone, as Ken, then everything is spanking smooth, they go out of their way to make the customer happy. The Financial Manager Tom is probably the very first Car Finance person that I had a pleasure to talk with :)) Extremely knowledgeable, understanding! THANKS GUYS! More

I had an excellent experience at Gartner Hyundai! I researched my purchase a few days before heading into the dealership last week, so I had a general idea of reasonable price ranges for the type of ca researched my purchase a few days before heading into the dealership last week, so I had a general idea of reasonable price ranges for the type of car I was seeking, but I received an even better deal on my 2013 Sonata thanks to my sales representative (Scott S.), who literally bent over backwards to help me, and their financial salespersons (like Scott L.). Scott S. was not only polite and welcoming to my parents and me, but he didn't beat around the bush during our time together. We asked him about financing and with his extensive experience in that field prior to his work in sales, he was able to provide me with an answer early in our meeting. He was efficient, respected me as a person and customer and didn't waste my time or get my hopes up, which I really appreciated. I spent about three hours at the dealership from the time I arrived until the time I drove off, and that included test-driving two cars, walking around to look at several different models and having inquiries answered by a variety of persons at the dealership. That's been the shortest of my three car-buying experiences. More

I would not recommend this dealership, Mike Wiley was very nice however at times I did not feel as though I was given the appropriate attention needed. It was a busy day and I was understanding however, very nice however at times I did not feel as though I was given the appropriate attention needed. It was a busy day and I was understanding however, I was told it would be an hour wait to finish signing my paperwork and at one point all of the customers were done signing and I was sitting waiting for over two and a half hours. My gas tank was also close to empty. Most of the staff was nice however, I had to ask a few times to be helped. I would like to say that Mike Wiley did a good job of being welcoming however I did leave him a follow up voicemail On Saturday 5/26 with no returned call. Overall I did not have a good experience. More

purchased my first Hyundai from this dealership 9 years back. It was a wonderful experience then. Since then, I have been getting my vehicle serviced at the dealership and I have to say my experience h back. It was a wonderful experience then. Since then, I have been getting my vehicle serviced at the dealership and I have to say my experience has been nothing but exceptional throughout these years. Service staff is wonderful to work with and they take very good care of the customers. Icing on the cake was the last experience where I got my car towed to the dealership with some engine problem. To my utterly pleasant surprise it was fixed as part of the 10 yr warranty. Honestly I did not expect this. I am at a loss of words on how well I was treated as a customer. Gartner Hyundai ranks at the very top of my list of best customer service organizations. More

I just bought my first brand new car at Gartner Hyundai, the Accent GL 5dr and I am in love! I love the Eco boost and all of the safety features. At this point, I feel like Bluetooth is a safety feature and the Accent GL 5dr and I am in love! I love the Eco boost and all of the safety features. At this point, I feel like Bluetooth is a safety feature and it has been so great to drive hands free. Everything is easy to use and I love the look inside and out. Jordan was a wonderful salesman and all of the staff at Gartner was extremely helpful and pleasant. I will definitely recommend Gartner to anyone looking to buy a new car. Thanks for helping me get across the country safely to chase my dreams! More

Mike Wiley is a GREAT addition to your sales staff. The whole time in dealing with him it was like dealing with a family member. He was very patient with me because the search for my car was exhausting. whole time in dealing with him it was like dealing with a family member. He was very patient with me because the search for my car was exhausting. He was always on top of it and kept in constant communication with me. I will most definately refer my friends, family & everyone looking for a new car to Mike & Gartner Hyundai. Bill Gauge & Brian were also very helpful, knowledgeable and very accomadating throughout the whole process. More

I can’t Mike enough for making the process of buying my new car a stress-free experience for me. I was seriously dreading the entire process. He exhibited a wonderful example of good customer service; ev new car a stress-free experience for me. I was seriously dreading the entire process. He exhibited a wonderful example of good customer service; every business could take a valuable lesson from you. In this day and age to find the level of personal service, especially in the new car business, practiced by your company is refreshing. Your company is outstanding for prompt, courteous and excellent customer service. I will not hesitate doing business with you in the future More

We could not be happier "again" in doing business with the team at Gartner Hyundai. Mike Wiley, our Gartner Sales Associates, could not have been any nicer to work with as we selected a car business with the team at Gartner Hyundai. Mike Wiley, our Gartner Sales Associates, could not have been any nicer to work with as we selected a car for our son's college graduation gift. Our last visit was a two year lease on a Hyundai Sonata when the kids were both in high school. This time a purchase for our son. I told Mike our youngest won't graduate for a few more years so he may have to wait a little bit before the next car purchase. We will definitely be back at Gartner asking for Mike. Thanks again -- Judi Wrenn More

I went to Gartner on a recommendation from someone else. I will NEVER set foot there again. I walked in (the first time) on a Thursday afternoon. Most of the parking spaces in front were full with custome I will NEVER set foot there again. I walked in (the first time) on a Thursday afternoon. Most of the parking spaces in front were full with customer vehicles, so it was a fair assumption that they were busy. After spending about 10 minutes with no one acknowledging my presence, I left to run some errands. I came back about an hour and a half later, and spent another 15 minutes looking at the vehicle on my own. They were far less busy, and at least 2 of the sales people made eye contact with me, but no one ever came to talk to me. I was there to purchase a vehicle, not just look, so it was pretty amazing that none of them could be bothered. I left and went to another dealership where I was immediately greeted and shown the car I was interested in purchasing. While at work the next day, I casually mentioned my experience, and was shocked to hear from not one, but two of my coworkers that they had the same experience. It seems to be more than just a "one off" thing, so I will speak with my dollars and go somewhere else for sales and service. More