Napleton's Valley Hyundai

Good inventory. The sales staff are informative and helpful, but they have no influence on the sale price. Perhaps it depends on the market, but sales managers tak The sales staff are informative and helpful, but they have no influence on the sale price. Perhaps it depends on the market, but sales managers take a hard line and are reluctant to move off their asking price, which is above MSRP. Don’t come to this dealership if you are t willing to walk away from their bottom line, including their push for additional warranty and maintenance packages. It took me 3 visits to get a price I could accept. The service department is pretty good. I’ve had only one appointment, and the experience was ok. More

I would be wary of Napleton Valley Hyundai. I didn't buy my car there because they lowballed my trade-in and increased the MSRP by 5k due to a market adjustment. I found another Hyundai dealers I didn't buy my car there because they lowballed my trade-in and increased the MSRP by 5k due to a market adjustment. I found another Hyundai dealership that sold me the car for MSRP and offered me significantly more for my trade-in. So, i thought I would take my car for service at Napleton due to the fact it is only a couple of miles from my home. First I had a 3:30 appt. and didn't get to talk to my advisor till almost 4:00, despite numerous employees walking past me and ignoring me. I brought the car in for a complementary ( under warranty ) oil change. After it took them almost 2 hours to perform the oil change, they informed me I had a bad oil pan gasket and it needed changing, but couldn't do it that day. That was no problem, I understand. I scheduled to bring it in the next week. In the meantime two days later from an oil change on a Sunday morning, I notice a large puddle of oil under my car. I had it towed to the dealership on Monday morning and it was a loose plug or cracked plug, they claimed it was defective. I have had many oil changes and this has never happened to me before, but no problem, everyone makes mistakes. The problem is no apology and they didn't acknowledge the mistake. When I picked up the car I asked if they fixed the gasket ( separate issue ) my advisor said "they couldn't fix it because it actually wasn't leaking and Hyundai wouldn't authorize it. Although they acknowledged the gasket needed changing. When I called the service manager the next day and spoke to him he said he would look into it and get back to me. He has yet to get back to me, its been a week and I'm not holding my breath. Another separate issue, I spoke to an advisor about a problem I had experienced with my front collision warning system, and his advice was to turn it off. I recently jumped on a Hyundai forum and discovered it is a problem and the sensors could be misaligned. This was a major safety issue. In summary, I feel Napleton Hyundai does not really want to handle warranty work and severely lacks customer service skills. I have made Hyundai USA aware of their poor service and will be taking my car to another dealership. If your looking to buy a Hyundai I suggest Ettleman Hyundai. Paul Hanft More

Very easy process. No pressure. Able to deliver exact car we wanted with a fair price. No pressure. Able to deliver exact car we wanted with a fair price. More

Jordan is friendly, helpful and fair. .no pressure or stress. Would buy from him again. Love my new car! .no pressure or stress. Would buy from him again. Love my new car! More

People are extremely friendly and attentive. Our sales associate Batoul was absolutely wonderful and I appreciate the time she took with us Our sales associate Batoul was absolutely wonderful and I appreciate the time she took with us More

He is nice person in dealership. This person helps us to match and he always smiles good communication thanks for him This person helps us to match and he always smiles good communication thanks for him More

This was the 3rd car we bought from them. I feel we got a good deal. Darren our salesman was very knowledgeable and helpful. No pressure to buy. I'll be back and will recommend them! I feel we got a good deal. Darren our salesman was very knowledgeable and helpful. No pressure to buy. I'll be back and will recommend them! More

She was very friendly and helpful. She explained everything so I would understand it all. She explained everything so I would understand it all. More

Pleasant experience during purchase and maintenance. John Pearson in the service department goes above and beyond. John Pearson in the service department goes above and beyond. More

I was looking for a blue 2023 Tucson hybrid limited. Batoul did her best with help from the sales manager to locate what I wanted within 500 miles. Due to supply constraints, no such vehicle is availabl Batoul did her best with help from the sales manager to locate what I wanted within 500 miles. Due to supply constraints, no such vehicle is available now. If it was, they would charge $4,000 over msrp I decided to wait and see what develops next year. More