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Napleton's Valley Hyundai
Aurora, IL
2,562 Reviews
Edward W. Napleton, opened his first automotive business in 1931 on Chicago's South Side. With a $700 loan, a strong work ethic and a belief in common courtesy, he opened the Napleton Buick Service Station. Francis Napleton, Edward's son, was by his side to help foster the growth of the young business in its early years.
Napleton's first dealership was a DeSoto franchise, and when that brand was discontinued with little warning, Napleton quickly aligned itself with another Chrysler nameplate, Plymouth, eventually being awarded several additional franchises. Edward and Francis both believed in hard work and exceptional customer service, values that they passed down to the next generation of Napletons. Five of Francis' eight children have worked in the auto business their entire lives.
Edward F. ("Ed") Napleton, Francis' son, is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks, serving as a technician, then in sales and finance, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Today, the Ed Napleton Family operates more than 74 franchises in seven states. Taking pride in helping each community they live and work in, the Napleton Family name has become synonymous with excellence and teamwork. What started as a small family-owned business has blossomed into one of the most forward-thinking dealership groups in the country. Four of Ed's five children have proudly joined him in pursuing the family business and have a hand in the company's day-to-day operations.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 2,562 reviews
January 30, 2024
Salesman Israel did a great job helping me buying a new car management team explained everything throughly. Had a great experience will be back. car management team explained everything throughly. Had a great experience will be back. More
by Juan.dominguez8926
Employees Worked With
Israel
Helpful January 28, 2024
We purchased our 2021 Palisade Limited from Napleton’s and we’re looking to upgrade. We came back and met with Batoul and she was great. She was extremely knowledgeable about the Genesis GV80, she answere and we’re looking to upgrade. We came back and met with Batoul and she was great. She was extremely knowledgeable about the Genesis GV80, she answered all of our questions accurately and we never felt pressured. If you’re looking for what we experienced, stop by and ask for Batoul!!! More
by Scott B
Employees Worked With
January 27, 2024
Bought a used car and our sales person, Batoul was so kind. When we went to pick up the car and BUY it, we discovered the used car rep attached a lowjack and attached it to the price of the. we were ne kind. When we went to pick up the car and BUY it, we discovered the used car rep attached a lowjack and attached it to the price of the. we were never made aware that they were attaching this to the car. Eventually the used car manager agreed to take price off and give us a year of service. When we arrived at the dealership and had given them the check, the manager again tried to tell us that we could pay $400 for the "free" year of service or we can schedule another trip to the dealer to have the lowjack removed. This dealer is an hour from our house. We were extremely mad because had they explained that we can have the low jack removed we would have come the nextorning to buy the car once the low jack was removed. After my husband and I were ready to take our check back and walk away, did they agree that we did not need to have the low jack removed. I found the fact that they installed something and then tried to con us into paying for it shady. More
by EP
January 07, 2024
Our salesman was very professional and friendly with charisma. I would recommend him to someone else. charisma. I would recommend him to someone else. More
by acast248
January 03, 2024
Friendly and honest. Respectful with our limited time we had with purchasing a vehicle. Happy Respectful with our limited time we had with purchasing a vehicle. Happy More
by stamkus
January 01, 2024
November 15, 2023 I took my car(2017 Hyundai Sonata) to Napleton/Valley Hyundai in Aurora IL. Per the service manger John(I think he was the manager) he was really nice professional and as far as I can tel Napleton/Valley Hyundai in Aurora IL. Per the service manger John(I think he was the manager) he was really nice professional and as far as I can tell tried to help me. The Hyundai had a recall on the engine up to I think John said 120,000 miles. My engine went out I had the car towed there it took them about a week or so to tell me that it was not covered under the warranty due to neglect. They ask me for maintenance receipts, and I stated I do not have maintenance receipts for every oil change b/c I did not know A) there was/or was going to be a recall and B) I didn't know it was necessary to keep oil change receipts, especially having the car already for 5 years. my first issue was it a recall or a warranty b/c to my understanding it was a recall which means that Hyundai already knows these engines are faulty in some regard. My second issue is how am I penalized for not have maintenance receipts for again something that Hyundai already knew was faulty and was going to be an issue in the near future. I feel was unjust and now they want me to pay $8000+ for a new engine. Again if it was a recall then it should have been just that and my engine should have been repaired per the recall. No negligence on my behalf, I did not buy this car brand new and I got oil changes very regularly. Again the services manager was very polite and professional and this review has no affect or bearing on him. Thank you More
by aburse44
Employees Worked With
John(mgr) in services dept
December 30, 2023
Excellent Experience. My whole Family has bought Cars here and it is a great experience every time. My whole Family has bought Cars here and it is a great experience every time. More
by Eric Kmetz
