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Napleton's Valley Hyundai
Aurora, IL
2,760 Reviews
Edward W. Napleton, opened his first automotive business in 1931 on Chicago's South Side. With a $700 loan, a strong work ethic and a belief in common courtesy, he opened the Napleton Buick Service Station. Francis Napleton, Edward's son, was by his side to help foster the growth of the young business in its early years.
Napleton's first dealership was a DeSoto franchise, and when that brand was discontinued with little warning, Napleton quickly aligned itself with another Chrysler nameplate, Plymouth, eventually being awarded several additional franchises. Edward and Francis both believed in hard work and exceptional customer service, values that they passed down to the next generation of Napletons. Five of Francis' eight children have worked in the auto business their entire lives.
Edward F. ("Ed") Napleton, Francis' son, is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks, serving as a technician, then in sales and finance, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Today, the Ed Napleton Family operates more than 74 franchises in seven states. Taking pride in helping each community they live and work in, the Napleton Family name has become synonymous with excellence and teamwork. What started as a small family-owned business has blossomed into one of the most forward-thinking dealership groups in the country. Four of Ed's five children have proudly joined him in pursuing the family business and have a hand in the company's day-to-day operations.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 2,760 reviews
August 11, 2026
Do not buy from this dealership. Do not buy from Yosimar. Do not use their service center. Awful, awful experience from start to finish. This is the second negative review I’m le Do not buy from Yosimar. Do not use their service center. Awful, awful experience from start to finish. This is the second negative review I’m leaving. The first one they literally bribed me to remove. So I wouldn’t trust all these positive reviews, they were probably paid for. The buying experience was extremely lackluster. I had to go looking for my sales person several times because he was greedy and wanted to sell to me and another family at the same time despite other sales people being free to help me. I already knew I was approved for the car, I got approved online. I was there for hours. From the first drive, noticed something wrong with the car immediately. I brought it up to Yosimar, no problem! We’ll fix that! I should have known better but I knew I wanted this specific car, I drove an hour and a half to get it. I buy the car and set an appointment to get it fixed up. I come in for my appointment as scheduled, huge line of cars waiting to even enter the service center. I presume they have to be walk ins. They can’t have this many appointments at the same time, right? WRONG! I go to the desk and let them know I’m here for my appointment and the man has the nastiest attitude over them being short staffed like if that’s my fault. I’m told I won’t be seen for a couple hours and what I need done to my car would be another five hours. No courtesy car is offered. I’m being treated by garbage by this man where I just spent $30k on a new car that doesn’t even work properly. This is when I left my first review. I guess that hurt because finally people started being nice. They invited me in and even offered to fill up my tank for me, only if I deleted my negative review. I come in, do my repair, and everything is fixed. Right? WRONG! Now something else is wrong with my car. Immediately tell them. Was told “oh just wait 24-48 hours” it’s been weeks and it’s still not fixed. Reached out to Yosimar and it would appear he got his commission check is no longer interested in helping. So now I just bought a car that doesn’t even work like it’s supposed to. Wouldn’t recommend this company to my worst enemy. Maybe they’ll bribe me again to remove this review and I can finally get my car fixed! More
by nathanwilder216
Employees Worked With
August 10, 2026
Daniel O'Brien did an excellent job getting my 2017 Sonata Hybrid Limited the attention it needed on a very busy Saturday in the Napleton's Valley Hyundai service department. Daniel and the team at Na Sonata Hybrid Limited the attention it needed on a very busy Saturday in the Napleton's Valley Hyundai service department. Daniel and the team at Napleton's know this is my "forever" car and have worked very well with me to maintain it with that in mind. More
by dbayler50
August 08, 2026
We had especially nice experience dealing with Mike servicing our new Tucson for the first time. servicing our new Tucson for the first time. More
by Tony
Employees Worked With
Mike in Service Department. Please make sure to thank him with a 10-star rating. We loved the way Sam used to make us feel so welcome and important before his passing. We are hoping we now have a nw good friend in Mike.
August 08, 2026
I recently had my engine replaced (under the drivetrain warranty) and my experience with Napleton and my Service Advisor Mike Manning was excellent. I was always informed on progress, and the replacement w warranty) and my experience with Napleton and my Service Advisor Mike Manning was excellent. I was always informed on progress, and the replacement was completed quickly. They also provided me with a new loaner car while my car was being serviced which I greatly appreciated. More
by J.R.
Employees Worked With
Mike Manning
August 06, 2026
Great service department. Very friendly Advisors. Clean service department. Nice waiting area. Service Department arranged pick up and drop off. Very friendly Advisors. Clean service department. Nice waiting area. Service Department arranged pick up and drop off. More
by mpopovic3
Employees Worked With
Service Department
August 03, 2026
Excellent experience from start to finish! If you go, ask for Matt Cecil in Sales. It's a MUST! He was an absolute pleasure to work with and is not a "pushy" sales person at all. And Mohit in If you go, ask for Matt Cecil in Sales. It's a MUST! He was an absolute pleasure to work with and is not a "pushy" sales person at all. And Mohit in finance was also great to work with, he was fair to negotiate with, he was quick, and he hooked us up with a great package for my brand new Hyundai Kona! I love my new car!! My husband will be in the market for a new car in the next couple years, and we will definitely go back to see you guy, Matthew and Mohit! More
by tamarama_4
Employees Worked With
Matt Cecil, Mohit
August 01, 2026
This dealership has great customer service. I really appreciate the team. From customer service, to sales, and financing. I really appreciate the team. From customer service, to sales, and financing. More
by prenticeross2
July 31, 2026
The dealership was very clean. All the employees I encountered was pleasant and Daniel was very knowledgeable and helpful. All the employees I encountered was pleasant and Daniel was very knowledgeable and helpful. More
by avon1woman
