Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Napleton's Valley Hyundai
Aurora, IL
2,603 Reviews
Edward W. Napleton, opened his first automotive business in 1931 on Chicago's South Side. With a $700 loan, a strong work ethic and a belief in common courtesy, he opened the Napleton Buick Service Station. Francis Napleton, Edward's son, was by his side to help foster the growth of the young business in its early years.
Napleton's first dealership was a DeSoto franchise, and when that brand was discontinued with little warning, Napleton quickly aligned itself with another Chrysler nameplate, Plymouth, eventually being awarded several additional franchises. Edward and Francis both believed in hard work and exceptional customer service, values that they passed down to the next generation of Napletons. Five of Francis' eight children have worked in the auto business their entire lives.
Edward F. ("Ed") Napleton, Francis' son, is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks, serving as a technician, then in sales and finance, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Today, the Ed Napleton Family operates more than 74 franchises in seven states. Taking pride in helping each community they live and work in, the Napleton Family name has become synonymous with excellence and teamwork. What started as a small family-owned business has blossomed into one of the most forward-thinking dealership groups in the country. Four of Ed's five children have proudly joined him in pursuing the family business and have a hand in the company's day-to-day operations.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 2,603 reviews
November 16, 2021
I had A really good experience with Joe Williams at Napleton Valley Hyundia. He really worked hard with helping me get into my new car. Thank you Joe!! Napleton Valley Hyundia. He really worked hard with helping me get into my new car. Thank you Joe!! More
by anbanks89
Employees Worked With
Joe Williams
November 15, 2021
My wife was looking to swap her lease out as she neared the 40,000 mile limit. Sales rep, Joe Williams, took care of us from start to finish. I had spoke with him a different time while my wife got an oil the 40,000 mile limit. Sales rep, Joe Williams, took care of us from start to finish. I had spoke with him a different time while my wife got an oil change and said that if we would be back, I wanted to deal with him. Luckily, that’s what happened. Joe greeted us warmly. Fed my kids when they got unruly, even from his own stash of snacks, and promptly brought the car around to test drive. He let us go on our way and when we returned, we crunched numbers, a little back and forth, and sealed the deal. I truly respect Joe Williams and appreciate his professionalism as well as customer service. If you are looking for a Hyundai, visit Napleton and ask for Joe Williams! More
by bamcmahan75
Employees Worked With
Joe Williams
November 11, 2021
I previously purchased a vehicle from Napleton Valley I previously purchased a vehicle from Napleton Valley Hyndai so when looking for a new car I wanted to see what they had to offer. I was looking to I previously purchased a vehicle from Napleton Valley Hyndai so when looking for a new car I wanted to see what they had to offer. I was looking to purchase a 2020 Elantra. I want to the dealership to discuss current and soon to arrive inventory. Napleton is about to receive cars that met my purchasing criterion. I asked for a quote and financing options. To my dismay, the quote for the car was 24% above MSRP. Yes, 24% ABOVE MSPR. Due to low supply, I understand some market correction, but thousands of dollars is completely unrealistic. Needless to say, I'm not purchasing a car and Napleton has lost a customer for life. More
by blt889
Employees Worked With
Belsie Solis, Faris Ihmeidan
November 02, 2021
Amazing customer service! Jordan and the Napleton Valley team were extremely helpful! Thank you so much!!! team were extremely helpful! Thank you so much!!! More
by Lecaros5525
Employees Worked With
October 31, 2021
I have never had such an enjoyable experience. The whole process was so calm and easy. My salesman, Kostas Kourpas, and he was so professional and helpful and very kind. process was so calm and easy. My salesman, Kostas Kourpas, and he was so professional and helpful and very kind. More
by Slange9696
October 29, 2021
Napleton welcomed me right in like family. I was assigned to Belsie in which she us the sweetest sales lady. She allowed me to drive whatever car I wanted and ask as many questions that I wanted. She really to Belsie in which she us the sweetest sales lady. She allowed me to drive whatever car I wanted and ask as many questions that I wanted. She really took her time with me. I left with the vehicle I wanted, the interest rate that I wanted, and the car payoff for my trade in that I wanted. Thank you Belsie. More
by Bianca C
October 28, 2021
I have been a customer since 2017 and I will always be a customer. I took my 2016 Tucson today for normal maintenance. I appreciate how friendly and professional the service staff is. The customer lounge is customer. I took my 2016 Tucson today for normal maintenance. I appreciate how friendly and professional the service staff is. The customer lounge is bright, and bottled water and coffee are available while I waited. My vehicle was even ready earlier than initially anticipated. I always enjoy my visits. Today I met Elizabeth Brent in sakes. I will be sure to refer friends and family to Elizabeth for help when buying either a new or used car. Elizabeth will be who I will be asking for as well. More
by Fire
Employees Worked With
Elizabeth Brent, Steve Cree
October 27, 2021
Joe Williams was very patient and did a great job at putting me at ease with my purchase. I am very happy with my car and will be referring him to my friends and family. putting me at ease with my purchase. I am very happy with my car and will be referring him to my friends and family. More
by Mf626
Employees Worked With
Joe Williams
