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Napleton's Valley Hyundai
Aurora, IL
2,603 Reviews
Edward W. Napleton, opened his first automotive business in 1931 on Chicago's South Side. With a $700 loan, a strong work ethic and a belief in common courtesy, he opened the Napleton Buick Service Station. Francis Napleton, Edward's son, was by his side to help foster the growth of the young business in its early years.
Napleton's first dealership was a DeSoto franchise, and when that brand was discontinued with little warning, Napleton quickly aligned itself with another Chrysler nameplate, Plymouth, eventually being awarded several additional franchises. Edward and Francis both believed in hard work and exceptional customer service, values that they passed down to the next generation of Napletons. Five of Francis' eight children have worked in the auto business their entire lives.
Edward F. ("Ed") Napleton, Francis' son, is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks, serving as a technician, then in sales and finance, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Today, the Ed Napleton Family operates more than 74 franchises in seven states. Taking pride in helping each community they live and work in, the Napleton Family name has become synonymous with excellence and teamwork. What started as a small family-owned business has blossomed into one of the most forward-thinking dealership groups in the country. Four of Ed's five children have proudly joined him in pursuing the family business and have a hand in the company's day-to-day operations.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 2,603 reviews
October 25, 2021
Worst experience ever in any business General manager a lazy , arrogant pompous a.. went to voice displeasure , didn't even go to an office, he sat in computer room with 4 other workers and kept over talk lazy , arrogant pompous a.. went to voice displeasure , didn't even go to an office, he sat in computer room with 4 other workers and kept over talkin me as if trying to scare me Lol he couldn't scare a child lol!! A clown to say the least Now I know why all the good people left that dealership More
by dwpr
Employees Worked With
October 25, 2021
Outstanding sales , finance and leadership staff. Everyone was welcoming and attentive to customer needs. Came in to just browse, but ended up test driving and buying , same day, quick and easy. Grea Everyone was welcoming and attentive to customer needs. Came in to just browse, but ended up test driving and buying , same day, quick and easy. Great and easy car buying experience. Spencer put my needs first and was very helpful in all areas. More
by Dlkii
Employees Worked With
Spencer Caudill 5 star (not listed)
October 19, 2021
Don't buy here! Terrible customer service from Jordan Kabranov would not even give out his business card and your in customer service? went in to buy a used car. cash in hand mind you for the purchase t Kabranov would not even give out his business card and your in customer service? went in to buy a used car. cash in hand mind you for the purchase this sales person tried selling me everything I did not want along with lo jack. when I asked for the lo jack be removed he stated if it was a deal breaker to buy else where. The dealership putting things on used or new cars not asked for is called fraud, Just because you the dealership/salesmen want it on there does not mean the paying customer wants it. Who are you to tell customers what they have to have? so yes I will spend my money elsewhere. Napleton I thought you were better then what your salesmen made you look like. More
by c.riggi
Employees Worked With
October 15, 2021
Walked in sat down in a comfortable environment good casual conversation with Spencer my salesman before I knew it the lease was settled casual conversation with Spencer my salesman before I knew it the lease was settled More
by Eddieleit0305
Employees Worked With
Spencer Caudill and Jesse
October 05, 2021
I was happy with my first purchase from Napelton a few year ago so I returned yesterday to make another purchase ! When I received the bill of sale the deal was off ! To make a long story short Jordan my year ago so I returned yesterday to make another purchase ! When I received the bill of sale the deal was off ! To make a long story short Jordan my sales rep tried to take advantage of me ! He took a $23,500 purchase and turned it into a $31,000 purchase. He added all types of stuff I didn’t ask for like the Ultimate Appearance package for $1500, floor mats for $300, The Gold Experience for $1000, etc. The list went on. To you Jordan not every woman that walks through that door is desperate for a car, nor are they stupid . For this reason I will not be returning to Napelton to purchase a vehicle . This is not how you treat loyal customers !!!! More
by Red Rider
Employees Worked With
October 01, 2021
Everyone at Napleton’s was super helpful and made the buying process a wonderful experience. Spencer, Rick, and Brian all worked well together to get me the very best financing on my new Palisade. Spence buying process a wonderful experience. Spencer, Rick, and Brian all worked well together to get me the very best financing on my new Palisade. Spencer even bought us lunch. I will definitely be back for future vehicle purchases. Thank you all for a fantastic experience!!! More
by Melissa H
