Napoli Kia

Had an 8am appt for a faulty battery being put in my new car, which was purchased there less than a yr ago, wasted over 4 hours of my morning with no ETA, they tried to make me pay for it at first, and fina car, which was purchased there less than a yr ago, wasted over 4 hours of my morning with no ETA, they tried to make me pay for it at first, and finally got to drive off with front end damage and also a new pretty engine light on my dash that I noticed the next morning. Awful. -1million out of 10 stars. More

Amazing, fast and very satisfied I feel safe now with new car, Dave treated me like family car, Dave treated me like family More

I purchased my 2017 Nissan Rogue , used in July 2023 , from Napoli Kia for $20k Cash My vehicle needed repair of the A/C and heating ventilation system I Was told it would cost over $1100 to rep from Napoli Kia for $20k Cash My vehicle needed repair of the A/C and heating ventilation system I Was told it would cost over $1100 to repair The A/C was not working and the whatever temperature I set the control on , for the driver side , it would put out the opposite temperature. I was told the actuators were in need of replacement Obviously havIng not much choice ,I committed to having the work done. This would take two separate visits. The first visit got the a/c charged and working. Thst cost $435 I had to go back the second time for the actuators. That cost me $684 After the the second visit , I was informed that the work can not be completed bec my vehicle also needed a new heater box ,which would cost $1000 and probably another $1000 for the labor. I didn’t understand since my heater worked fine , albeit it , only on the passenger side. So now the a/c is working but no heat , nor will I get any heat until the work is done I was in no way prepared for this & had I been told that the job would have been over $3000 dollars to repair , I would have seriously considered other options, considering it’s an 8 yo ceviche w 88k miles on it. I’m not in a financial position to have this work done at this time but ultimately I will have no choice to do something. I can’t even use the defroster Personally this is not a good thing . The diagnosis was a misdiagnosis, and, has now, left me with a complete lack of faith in the ability of the tech who did the diagnosis. It’s not like it would be another few hundred dollars or even five hundred dollars , but the new estimate was over double the original estimate. That I have already paid. The whole situation has left me very disappointed and now second guessing going to a dealer in the future. Thank you for taking time to read this More

Video of inspection with voice explanation was excellent. I followed and understood of what had to be done. Great feature. I followed and understood of what had to be done. Great feature. More

Great experience with intake and overall professional and helpful. Great communication and so helpful in making sure I understood what was happening with my car. Super helpful! helpful. Great communication and so helpful in making sure I understood what was happening with my car. Super helpful! More

Love the video update under the hood and how well the car is doing in general. Very happy with the service -fast and efficient is doing in general. Very happy with the service -fast and efficient More

The service advisor was friendly and their updates about my car were frequent which I appreciate. That’s the only reason they get more than one star. The technician who looked at my vehicle quoted me almost my car were frequent which I appreciate. That’s the only reason they get more than one star. The technician who looked at my vehicle quoted me almost $1200 for 4 new tires saying mine were ruined. I left the dealer and went to Branford instead and they fixed my issue for $90 and showed me proof my tires were nowhere near worn enough to warrant 4 brand new tires. Felt like I avoided getting scammed. I do not recommend this place for this reason. More

Very quick get a job lol all the service people were polite, kind, and friendly. Let me in and out of the service department in less than an hour was a good experience. polite, kind, and friendly. Let me in and out of the service department in less than an hour was a good experience. More

Great and fast service. The customer service and attention of Jennifer was amazing, keeping us post in every step during repairs. The customer service and attention of Jennifer was amazing, keeping us post in every step during repairs. More

They told me that i needed my break fuild changed when i just had my break line replaced i drove the car somewhere around 2000 miles, my air filters were clean and weren't checked and the come to find out t just had my break line replaced i drove the car somewhere around 2000 miles, my air filters were clean and weren't checked and the come to find out that I had a free oil change which no one told me about so i paid $90 for in all how can your dealer ship be trusted. More