Napoli Kia

Terrible customer service. Waited over a week just for paperwork that should have been ready as soon as my car was done being serviced. Then went back because my car was not driving right and every place paperwork that should have been ready as soon as my car was done being serviced. Then went back because my car was not driving right and every place I took it to couldn’t figure out what was wrong and told me I should go to the dealership. I paid $1000 to fix the problem only to break down 5 minutes after on the highway. Had to get my car towed back to them only to find out I needed a new engine. Then they kept telling me they had no loaners so I was without a car for days. I finally called and spoke to the manager that got me into a loaner finally but no one would call to let me know what was going on with my car at all and every time I called they claimed they were waiting for an approval from Kia. Finally they claim they got an approval on a Tuesday and said it would be a few days before they received the engine and another few days to work on the veh but by Thursday morning they were calling me to pick up my car. Horrible experience! More

Great service. My car was serviced in less than an hour. Faster than most other dealerships.Frank Cerbone always take good care me when i need an appointment. Faster than most other dealerships.Frank Cerbone always take good care me when i need an appointment. More

very prompt and friendly. Took care of my service and answered my questions very professionally. next time i purchase i will be coming straight to this dealership answered my questions very professionally. next time i purchase i will be coming straight to this dealership More

I brought in my car for servicing, and Frank took excellent care me. He was welcoming, professional and made sure I was seen in a timely fashion excellent care me. He was welcoming, professional and made sure I was seen in a timely fashion More

Customer service was excellent but service prices are too high. I would rather do it myself if I can or go somewhere else that's cheaper. high. I would rather do it myself if I can or go somewhere else that's cheaper. More

Our service department rep Frank was extremely helpful as usual. We trust him and for us that’s a huge reason why we take our car to Napoli Kia. He’s very conscientious about going over all the details of usual. We trust him and for us that’s a huge reason why we take our car to Napoli Kia. He’s very conscientious about going over all the details of the mechanics write up and letting us know what needs to be done versus what can wait. Frank is the best and we will continue to take our to Napoli with him there! More

Jennifer is really great. I am glad to have a representative at Kia whose expertise I can trust. She gives wonderful customer service and she is a really nice person to interact with. representative at Kia whose expertise I can trust. She gives wonderful customer service and she is a really nice person to interact with. More

Great and easy to work with. Easy to make appointments and always get you in when you have a need. Very clean. Thank you for all the help! and always get you in when you have a need. Very clean. Thank you for all the help! More

This is the best dealership that I ever been to as far as feeling very safe during a pandemic. Frank and Jen are the best! feeling very safe during a pandemic. Frank and Jen are the best! More

The service need was taken care of efficiently and in a timely manner. I expected to have to leave the vehicle overnight, but that was not necessary. Frank did the magic! The diagnostic is of course h timely manner. I expected to have to leave the vehicle overnight, but that was not necessary. Frank did the magic! The diagnostic is of course helpful but the expertise in doing what is required is the bigger deal. More