Napoli Kia

Those people have no respect. I called before the appointment, being in the middle of a pandemic, to make sure people were wearing masks on the premises. My daughter has an immunity deficiency so it appointment, being in the middle of a pandemic, to make sure people were wearing masks on the premises. My daughter has an immunity deficiency so it is very important to me. Nothing politic or religious. Just the well-being of my child. They assured me that everyone was wearing masks. When i got there, the 3 people inside the service area had no mask on. People at the front desk had their masks down. There was a sales person showing used cars to potential customers: no mask at all I saw 2 mechanics going through the showroom with no masks. Terrible. Next was the service. No paperwork was presented to me. I had to request it. So i am not sure what was done. The hatch of the car was making noise. The service person told me that a good solution would be to put the tray in the trunk... What kind of a clown answer is that? He then told me he had to order tape and would call me in a couple of days. Still waiting. No one ever called. Then while I was leaving, Frank mentioned that i would received a survey and nothing other than 10 is not acceptable. You have to earn it Frank. I left a message for Ruben Burgos, the service manager since he sent me an automated message stating to call him with any concerns. Same thing, he never called. So this is not a service department but more a disrespectful clown department. Disgraceful More

Good morning. On several of my visits to the Kia dealership, I have frequently enjoyed the friendly banter with the staff most of the time. dealership, I have frequently enjoyed the friendly banter with the staff most of the time. More

Jennifer Rios helped me with all my car needs! She was very accommodating and helpful! She made sure I was comfortable the whole time and constantly keeping me updated on my car. very accommodating and helpful! She made sure I was comfortable the whole time and constantly keeping me updated on my car. More

Frank is an asset to Napoli KIA, he is a good person who always greets me at my car with a smile on his face. Very nice waiting area as well. always greets me at my car with a smile on his face. Very nice waiting area as well. More

Frank Cerbone is the best service associate. He knows just what my car needs and makes sure I get the right work done at the right time. just what my car needs and makes sure I get the right work done at the right time. More

Iraand Ashley were so kind and super nice i recommend everyone i know to go and see ira or ashley! Thank you napoli of milford everyone i know to go and see ira or ashley! Thank you napoli of milford More

Very comfortable environment for guests to wait while their auto is being serviced. Super friendly staff, and Frank is the only person I trust to work on my vehicle. All around, great company and will re their auto is being serviced. Super friendly staff, and Frank is the only person I trust to work on my vehicle. All around, great company and will recommend my family and friends to bring their vehicle to Napoli Kia!! More

The absolute worst dealership in Connecticut. I have been a loyal customer for years, bought multiple cars from them but the last car purchase was a disaster. Was lied to repeatedly by the salesmen after the a loyal customer for years, bought multiple cars from them but the last car purchase was a disaster. Was lied to repeatedly by the salesmen after the purchase was made. You should be getting hustled by a dealership when you are a loyal customer. Go spend your hard earned money where you will be treated fair. With so many options to chose from do not chose them. Stay away. More

This is the second vehicle I have purchased from Napoli . I previewed purchased 4 kias from a different dealer before I came to Napoli. My last dealer didn’t seem to care that I was a repeat customer the las I previewed purchased 4 kias from a different dealer before I came to Napoli. My last dealer didn’t seem to care that I was a repeat customer the last 2 times I went there that’s why I tried Napoli so far I have been satisfied both times More

I love my Kia soul! I was able to lease. Dave Dimatteo worked with me. He is extremely knowledgeable and helpful. I am so happy with that Dave saw me thru the process. Made things very easy.. worked with me. He is extremely knowledgeable and helpful. I am so happy with that Dave saw me thru the process. Made things very easy.. More