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Napoli Kia

Milford, CT

Overview
Employees
Reviews
Vehicles
4.4
1,954 Reviews
Napoli Kia is the place to go when you are searching for a new Kia in Milford, Connecticut. We have a huge selection of new Kia models available in our new car department right now. So come to our new Kia showroom today! You will find an ample inventory of the new Kia Optima, Cadenza, Soul, Sportage, Sorento, Sedona, Forte, Forte5, Forte Koup, Rio, Rio 5-Door, and Optima Hybrid. Get the Kia that’s just right for your lifestyle, right here in Milford. Visit Napoli Kia’s new car department or shop on our website anytime, from your computer or mobile device. We want to see you behind the wheel of an amazing new Kia today!
Contact Dealership

241 Boston Post Rd

Milford, CT

06460

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Showing 1,954 reviews

November 24, 2023

The staff was friendly. The waiting area was comfortable. I was told my wait time would be 1 1/2 hours but it was over 3 hours. More

by LORRAINEINZERRA
Recommend Dealer
Yes
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Nov 27, 2023 -

Napoli Kia responded

Lorraine, thank you so much for your patience during your visit. We appreciate your feedback and look forward to providing you with a more efficient experience in the future. Take care and thanks again, from all of us here at Napoli Kia!

November 24, 2023

Been there several times in the past so far yet no complaints! Yes really oh please More

by Rsatawhite
Recommend Dealer
Yes
Employees Worked With
Jennifer Rios
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jennifer Rios
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Nov 27, 2023 -

Napoli Kia responded

Thank you for being a Napoli Kia customer! We appreciate your continued support and look forward to seeing you next time!

November 23, 2023

Jen did a fantastic job scheduling the update on my Kia Soul. Was very professional. Pleasure to work with More

by DWorroll
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer Rios
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 24, 2023 -

Napoli Kia responded

We're glad to know that you had a fantastic experience with Jen at Napoli Kia! We strive for professionalism and it's great to see this reflected in your visit. Thanks for the positive feedback!

November 23, 2023

They were very fast and efficient on my oil change. Will be back for my next service! More

by Sandra_m_canfield
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Haverl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Rios
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 24, 2023 -

Napoli Kia responded

Hi Sandra! Thank you so much for your kind words! We're delighted to hear that you were pleased with our fast and efficient oil change service. We appreciate your trust in us and look forward to welcoming you back for your next service at Napoli Kia!

November 22, 2023

Very friendly and courteous,excellent service They take you on time for your appointments and let you know every step they are working on More

by ann.boynton1950
Recommend Dealer
Yes
Employees Worked With
Jennifer Rios
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jennifer Rios
Report | Print
Nov 24, 2023 -

Napoli Kia responded

Hi Ann! It's great to know that you found our team at Napoli Kia friendly and courteous. We always aim for excellent service with timely appointments. Thanks for your review!

November 22, 2023

Terrible. I hated it They had an attitude. No returns calls. Took months to get an answer about repairs they were responsible for More

by simpsonkaydian
Recommend Dealer
No
Employees Worked With
Marissa
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Nov 24, 2023 -

Napoli Kia responded

I'm sorry to hear about your experience. We always strive for excellent service & communication, so it's disappointing to hear that those expectations were not met for you. We appreciate the feedback and will make sure it is taken into consideration as we work to continually improve the experiences our customers have with us. If there are any outstanding questions or concerns that we can address for you, please feel free to contact me directly at your earliest convenience. Thank you, Reuben Burgos - Service Director - 203-787-5850

November 18, 2023

Another great day at Napoli Kia, here for my scheduled oil change, while waiting was able to tour the showroom, looking at new inventory then grabbing some refreshments from the stacked lounge area. Then More

by roman519
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer Rios
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 20, 2023 -

Napoli Kia responded

We're glad to know you had a great day at Napoli Kia and enjoyed our amenities while waiting for your oil change. We appreciate the positive feedback, and look forward to seeing you again next time!

November 18, 2023

Service department greeted me upon arrival with a pleasant smile talked to me about my vehicle answering the questions that I had asked about More

by Lynn Cyrus876
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer Rios
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Marrissa
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Nov 20, 2023 -

Napoli Kia responded

Lynn, we're glad to know our service department at Napoli Kia was able to provide you with the information and assistance you needed. Thanks for your positive feedback!

November 17, 2023

Job completed was brakes and rotors in 2022 and 2023 brakes and rotors needed to be replaced. More

by S.chung12
Service Communication
Recommend Dealer
No
Employees Worked With
Na
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Nov 20, 2023 -

Napoli Kia responded

We are disappointed to see the low rating and would like to address these concerns with our team. Please reach out to discuss this situation and help provide a better experience next time. Thank you, Reuben Burgos - Service Director - 203-787-5850

November 15, 2023

They are very friendly and professional! Great experience and minimal wait time. They checked the tire alignment as well More

by sadiasumra
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Haverl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Rios
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 16, 2023 -

Napoli Kia responded

We're glad to know you had a great experience with our friendly and professional team at Napoli Kia! We always aim for minimal wait times while ensuring your vehicle is in top shape. Thanks for the review!

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