Napoli Kia

Unfortunately to say that I am disappointed with my car buying experience at your dealership is an understatement. The transaction should have been seamless, I was there to buy out my lease, but instead I buying experience at your dealership is an understatement. The transaction should have been seamless, I was there to buy out my lease, but instead I was deceived into a warranty without full disclosure. The process was rushed and my questions were continually being dismissed in regards to the loan and financing options. I was told that the extended warranty would increase my payment by $15 a month but they did not explain that it would increase my loan by another $3,500. I only realized this upon returning home and reviewing the documents. The last page of the packet showed the additional loan amount but my signature was added electronically. This was deceptive because I was not given this document to sign and unaware of the additional loan amount. I came back to the dealership a couple of hours later to have this rectified. I wanted the loan amount to reflect what was owed in the vehicle only since I did not agree to the additional amount but he says it was too late because it was already processed. I was told that they would void the warranty and a check for the additional amount would be sent. Three weeks later I am still waiting for the dealership to send a check to the financial institution for the warranty amount. A complete nightmare. I wanted my payment low and now I’m stuck with the higher payment and loan amount. Shady practice by financing at Napoli preying upon unsuspecting women. Just be honest and give people the facts! You made enough money on the processing fees you charged me. You didn’t need to take advantage and con me into the warranty. Shame on you. More

Marissa was professional n environment was excellent also came n introduced herself to me Thany u came n introduced herself to me Thany u More

I was pleased and happy they have Very great customer service. Just didn’t like they couldn’t find my appt by contact number took me callback and demanding it be checked another way which by then missed service. Just didn’t like they couldn’t find my appt by contact number took me callback and demanding it be checked another way which by then missed appointments so they still let me came in luckily More

All the staff is great, definitely left worry free! Thanks guys! will be back soon! Thanks guys! will be back soon! More

Very pulyght anderstanding and cooperative. Fast and efficient work.Timewise very accurate. I recommend this dealership to many relatives and friends. Thank you Fast and efficient work.Timewise very accurate. I recommend this dealership to many relatives and friends. Thank you More

Yeah they got my car done quick fast an easy and i'm back on the road on the road More

Excellence customer service, make you feel welcome. Help to make good choice. I would recommend them. Help to make good choice. I would recommend them. More

In distress and the Napoli Kia entire crew put my at ease. They allowed my service to be pushed due to me coming in and waiting. They we’re understanding and personable. ease. They allowed my service to be pushed due to me coming in and waiting. They we’re understanding and personable. More

Vehicle was delivered as promised, but my request to do tire rotation wasnt done. at least they were honest to admit. No complains here tire rotation wasnt done. at least they were honest to admit. No complains here More

Went in for a recall fix and all was good! Loved the fact video was taken as the inspection was happening. Marisa was very helpful and pleasant! Loved the fact video was taken as the inspection was happening. Marisa was very helpful and pleasant! More