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Napoli Indoor Kia - Service Center

Milford, CT

4.4
1,513 Reviews
Call Service Center (203) 783-5850

1,513 Reviews of Napoli Indoor Kia - Service Center

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November 01, 2021

Very pleased with the service dept ! They took pride in there repairs and fixed correctly the first time ! Would highly recommend bringing your car there for service ! Everyone was a pleasure to deal with More

by GABERIOS73
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Haverl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ashley Power
5.0
This rating includes all reviews, with more weight given to recent reviews.
Salvatore Liuzzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Haverl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Rios
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 02, 2021 -

Napoli Kia responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Napoli Kia. Scott Haverl General Manager

October 29, 2021

Fast and Friendly Service. Highly Recommend Napoli Indoor Kia For All Your Automotive Needs. Always Ask For Omar, Mike Or Jennifer More

by DIMATTEO_DAVID
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Haverl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Rios
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 31, 2021 -

Napoli Kia responded

David, Thank you for taking the time to share your feedback with us. Omar, Mike and Jennifer work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Scott Haverl General Manager

October 29, 2021

Omar and everyone at Napoli were very accommodating and professional!!! Tire is great now thx More

by DENISE.WILSON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Omar
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Oct 31, 2021 -

Napoli Kia responded

Denise, It's great to hear that Omar was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Napoli Kia! Scott Haverl General Manager

October 28, 2021

Drove my car into service area and was met immediately by my service advisor who welcomed my by my name. I waited for my service in the nice waiting area. Car was finished in an hour. Oil and filter change More

by Ruggeg
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Haverl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 29, 2021 -

Napoli Kia responded

We appreciate your business and Mike and our team looks forward to serving you again soon! Scott Haverl General Manager

October 27, 2021

Your customer service was excellent The young man that was waiting on me was very courteous and a joy to talk to More

by Helen7671
Recommend Dealer
Yes
Employees Worked With
Mike Haverl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 27, 2021 -

Napoli Kia responded

Thank you for choosing Napoli Kia, Helen, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Scott Haverl General Manager

October 26, 2021

Ridiculously expensive! $149 to put lube on a sunroof track? Cost me almost $800 for a simple servicing! More

by Pjeckenrode
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mike Haverl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Rios
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 12, 2021 -

Napoli Kia responded

We're sorry to hear about your experience, and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. Scott Haverl, General Manager 203-877-5141 scotth@napolimotors.com

October 25, 2021

paint was peeling. Refused the repair Defective factory paint was peeling. Refused the repair Defective factory paint, should not have bubbles and peeled More

by JAY84
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Mike Haverl
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Rios
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 11, 2021 -

Napoli Kia responded

JAY84 "paint was peeling. Refused the repair Defective factory..." VERIFIED CUSTOMER paint was peeling. Refused the repair Defective factory paint, should not have bubbles and peeled Napoli Kia responded privately on 10/27/21 10:50 PM

October 20, 2021

I was happy with Jennifer in the service department. She was very attentive and courteous. They did a good job with mounting the new tires. More

by sarahsk9s
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jennifer Rios
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 20, 2021 -

Napoli Kia responded

Thank you for the kind words for our service department, Sarah! We look forward to sharing your compliments with Jennifer and our team. Please don't hesitate to let us know if we can be of further assistance. We're always happy to help. Scott Haverl General Manager

October 20, 2021

Always helpful and timely.Very nice and prompt, hours Always helpful and timely. Very nice and prompt, hours are good and convenient. Survey completed More

by JTPUZZO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Haverl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Rios
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 20, 2021 -

Napoli Kia responded

Thank you for your business. We appreciate you taking the time to leave us a review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Scott Haverl General Manager

October 19, 2021

KIA service is efficient, on time with discounts and friendly staff. great customer waiting room. Immaculate restrooms. More

by JANRUS2005
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Haverl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Rios
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike
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Oct 19, 2021 -

Napoli Kia responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Napoli Kia, we look forward to having you as one of our valued customers for many more years to come! Scott Haverl General Manager

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