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Napoli Indoor Kia - Service Center

Milford, CT

4.4
1,541 Reviews
Call Service Center (203) 783-5850

1,541 Reviews of Napoli Indoor Kia - Service Center

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July 02, 2021

They have the best service department any where friendly funny down to earth trust worthy frank is the best and so is mike h and jenn r More

by Frank_cerbonecom
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Haverl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Rios
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Frank cerbone
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Jul 03, 2021 -

Napoli Kia responded

Thank you for taking the time to share your feedback with us, Frank. We work hard to make sure our guests have an exceptional experience. We will share your comments with Frank and our service team, and we look forward to working with you again. Scott Haverl General Manager

July 01, 2021

Great service center all the guys and gals are awesome. They take good care of my car and keep me updated. I. Light my cat there and I will always go there for service More

by lindi58
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Haverl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Rios
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : They are all great
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Jul 01, 2021 -

Napoli Kia responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Scott Haverl General Manager

July 01, 2021

I’m still waiting on my spare keys that I never got when I purchased the car.. More

by Oljusdio
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Mike Haverl
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Rios
4.0
This rating includes all reviews, with more weight given to recent reviews.
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July 01, 2021

They office was quick, clean and efficient and the workers were friendly. More

by ANDREA TORRES-TRACY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Denis Fidalgo
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 01, 2021 -

Napoli Kia responded

Thank you, Andrea, it has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Napoli Kia, we look forward to having you as one of our valued customers for many more years to come! Scott Haverl General Manager

July 01, 2021

Did not fix my gas cap door put properly. It still won’t open without prying it open. Jenn said it was working but it only works occasionally More

by DARLENEN55
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Guarneri, jenn
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July 01, 2021

Friendly, clean, interesting, affordable, accommodating. I would return to dealership More

by Mturiano
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Haverl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Rios
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 01, 2021 -

Napoli Kia responded

Thanks for sharing your thoughts about your experience with Napoli Kia. We appreciate your business and hope to see you again soon! Scott Haverl General Manager

July 01, 2021

Great place to buy, or service your Kia. We take both Kia here, very friendly and knowledgeable staff. More

by MICHELE.BARNES1026
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Haverl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Rios
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 01, 2021 -

Napoli Kia responded

Thank you for choosing Napoli Kia, Michele. We appreciate your feedback and five-star rating. We're glad we were able to help, and we hope to see you again! Scott Haverl General Manager

June 30, 2021

Friendly, and well informed offering clear recommendations, and quick service More

by Timgoodhue
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Haverl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 01, 2021 -

Napoli Kia responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Napoli Kia! Scott Haverl General Manager

June 30, 2021

Always pleasant and professional. Service department does great work and always make sure your car is running safe. I would highly recommend this dealership. More

by MARIANNEMERENA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Haverl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Rios
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nathaniel Santiago. Kyle Johnson
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Jul 01, 2021 -

Napoli Kia responded

Marianne, thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience, and we look forward to seeing you next time! Scott Haverl General Manager

Jul 01, 2021 -

MARIANNEMERENA responded

I forgot to give a big “thank you” to Frank Cerbone your Service Advisor, who has always been very pleasant and helpful!!

June 30, 2021

This was a pleasant trip to Napoli Kia. The service advisor was excellent. In the past there have been challenges with the service agents but this visit was great. More

by tbowen1000
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jennifer Rios
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 01, 2021 -

Napoli Kia responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Scott Haverl General Manager

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