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Napoli Indoor Kia - Service Center

Milford, CT

4.4
1,530 Reviews
Call Service Center (203) 783-5850

1,530 Reviews of Napoli Indoor Kia - Service Center

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March 15, 2023

Tried to charge an extra $600 for diagnostics after the warranty repairs were already approved by Kia 2 days prior. Told me numerous times I didnt know what I was talking about because you needed to mechan More

by Jason
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Josh
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Mar 28, 2023 -

Napoli Kia responded

Thank you for the feedback, Jason. I'm sorry to hear about these frustrating circumstances and will make sure the situation gets reviewed with our team. If you'd like to speak with us further, please feel free to contact me directly at your earliest convenience. Respectfully, Ruben Burgos - Service Mgr - 203-787-5850

March 15, 2023

I love everyone in the service Dept. and I love the video as my car is being worked on More

by LINDI58
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Haverl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Rios
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 17, 2023 -

Napoli Kia responded

Thank you for the wonderful review of our Napoli Kia service team! We're grateful for your support and look forward to your next visit!

March 12, 2023

They don't do a good job on inspecting your car during service/ oil changes. More

by Biggmacc1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Scott Haverl
1.0
This rating includes all reviews, with more weight given to recent reviews.
Ashley Power
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tiago
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Mar 28, 2023 -

Napoli Kia responded

We are disappointed to read this review and want to understand more about this situation. Please reach out to us so we can help resolve these concerns. Thank you, Ruben Burgos - Service Mgr - 203-787-5850

March 12, 2023

Very reasonable and reliable very respectful and got me in and out I would definitely recommend More

by Christinaruiz8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Haverl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Rios
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 15, 2023 -

Napoli Kia responded

Thank you for the positive feedback about your recent visit here at Napoli Kia! We appreciate your business and hope we have the opportunity to serve you again in the future!

March 11, 2023

Is clean n service dept sales people are professional n help you with your problems More

by ANA.CONCEPCION2000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Haverl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Rios
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Josh
Report | Print
Mar 13, 2023 -

Napoli Kia responded

Thank you for the wonderful review of our Napoli Kia team! We appreciate your support and look forward to seeing you next time!

March 11, 2023

Jennifer is the reason I bring my car back to Milford Kia for service! She is extremely knowledgeable and trustworthy! Her customer service skills are second to none! If I could rate her a 10 I would! More

by SANDIE.CROCKER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer Rios
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 14, 2023 -

Napoli Kia responded

Sandie, thank you so much for trusting the Napoli Kia team with your vehicle's service needs! We're so glad Jennifer continues to earn your support and we'll be sure to share these kind comments with her. Take care and see you next time!

March 08, 2023

Great customer services, informative and very detailed. Amazed and surprised on the video sent of my car. More

by Happy Customer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Haverl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Rios
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Josh
Report | Print
Mar 09, 2023 -

Napoli Kia responded

Thank you for sharing this wonderful feedback! It means a lot to hear that you're happy with the service provided by our team and we hope to see you again next time. Take care! - Napoli Kia

March 04, 2023

See my previous comments about the service work on two of my cars that were serviced More

by Tombleeks
Recommend Dealer
No
Employees Worked With
Jennifer Rios
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Technician
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Mar 08, 2023 -

Napoli Kia responded

I would be grateful for the chance to learn from your experience so we can provide 5 star service in the future. If you’re willing to talk this through, would you give me a call at your earliest convenience? Thank you for your feedback, Ruben Burgos - Service Mgr - 203-787-5850

March 03, 2023

Lack of follow up by the service manager. High turnover rate leading to a lack of technical expertise. More

by FRENZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mike Haverl
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Rios
3.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 08, 2023 -

Napoli Kia responded

We take customer feedback seriously so I am grateful for your review. Would you be willing to speak with me about your experience directly? If so, please give me a call at your convenience. Thank you, Scott Haverl - General Manager - 203-877-5141

March 03, 2023

Was super easy to get to and the workers were nice! Checked everything, even more than just my oil! More

by Eric
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Haverl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 06, 2023 -

Napoli Kia responded

Thanks for sharing your experience, Eric! It was a pleasure having you visit us here at Napoli Kia and we hope to see you again next time!

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