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Napoli Indoor Kia - Service Center

Milford, CT

4.4
1,546 Reviews

1,546 Reviews of Napoli Indoor Kia - Service Center

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January 03, 2023

front brakes,inoperable,failed emissions,burns oil excessively,-untruthful employees,why screw the little guy? More

by Dan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
David McKenzie,Tiago
Jan 03, 2023 -

Dan responded

I have severe ptsd I”m a senior I am also on disability This car won’t make it through the winter,every few days it needs a quart of oil your dealership earns a lot of money from all your nice cars why do you have to be dishonest and deceitful to me. I would like to return the car and get a refund.That would be the right thing to do

Jan 03, 2023 -

Napoli Kia responded

HI Dan, give Reuben at Kia service department a call @ 203-783-5850 so he can schedule a appointment to get you in.

January 03, 2023

Ggg. vhhjj.cfgh.xcfg.ccvb Ggghh Ggghjn..f..ffg..ffvh..fg..gtu..nyhj..ttyhj..dbb.A More

by GOTHIK79
Recommend Dealer
Yes
Employees Worked With
Mike Haverl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 05, 2023 -

Napoli Kia responded

Thank you for rating Napoli Kia five stars!

December 28, 2022

Waited 2 hours and 30 minutes for a scheduled oil change. Was told an hour and no one had the courtesy to give me an update on why it was taking longer than an hour to get a simple oil change More

by hellokitty007
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Joshua
Jan 05, 2023 -

Napoli Kia responded

We understand your frustration and appreciate you taking the time to tell us about this experience. We hope that we can have a chance in the future to regain your confidence in us and appreciate your patience during unforeseen challenges. Please give us a call if you wish to discuss these concerns with us. Thank you, Ruben Burgos - Service Mgr - 203-787-5850

December 27, 2022

We brought our car in two times for an oil leak paid a lot of money, had to bring it in a third time cause oil was leaking out quickly. They admitted screwing it up! More

by donnietg63
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mike Haverl
2.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Rios
2.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 05, 2023 -

Napoli Kia responded

Hello - we sincerely apologize again for this situation. We hope to provide you with a more positive experience during your next oil change. Thanks, Ruben Burgos - Service Mgr - 203-787-5850

December 21, 2022

I took the car for service the person that took care of me was very nice and she told me the job will be done in a hour and it was done fast and that it was nice that I didn’t had to wait to long for the s More

by IsaraiRivera
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer Rios
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 22, 2022 -

Napoli Kia responded

Thank you for the wonderful feedback about your recent visit here at Napoli Kia! We hope you have a wonderful holiday and look forward to seeing you again in the future. Take care!

December 21, 2022

The very best in quality and service, thank you for everything. See you next time More

by stuartwalls
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Haverl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Rios
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 22, 2022 -

Napoli Kia responded

It's our privilege to serve you! Thanks for being a Napoli Kia customer. We look forward to your next visit!

December 20, 2022

Great customer service and was very help and was able to answer my questions I will be let in my friends know about your car, please More

by Shantellepugh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashley Power
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Haverl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Rios
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Iribarren
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Josh
Dec 21, 2022 -

Napoli Kia responded

We're so happy to hear it, Shantelle! We sincerely appreciate the kind words and recommendation, and we look forward to assisting you again! Thank you! - Napoli Kia

December 17, 2022

Prompt friendly service. Drop off service was good and helpful. Will be back next service requirements More

by jservilla
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Haverl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Rios
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 20, 2022 -

Napoli Kia responded

Thanks for giving us the opportunity to serve you! We appreciate your business and look forward to seeing you again next time here at Napoli Kia!

December 16, 2022

The service at this dealership was great. Very professional and informational. Very detailed in their explanations. More

by Rochaiu.Daye
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer Rios
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : A young black man by the name of David, was my first assignment, he was very great too but unfortunately he no longer works there
Dec 19, 2022 -

Napoli Kia responded

Thank you for the excellent feedback! Our Napoli Kia team looks forward to serving you again next time!

December 15, 2022

Very professional and pleasant. Didn’t give 5 stars because it’s a bit of a long wait but they do let you know ahead of time about how long it’s going to take. Staff is very friendl More

by CCSCS36
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Haverl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Rios
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 15, 2022 -

Napoli Kia responded

Thank you for the review and feedback. We appreciate you visiting us here at Napoli Kia and hope to see you again in the future!

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